SUMMARY:

• An experienced, result - oriented Project Manager, with strong leadership and technical skills.
• Familiar with all phases of SDLC.
• Developing project plans and milestones in Microsoft Project and Excel.
• Communicate project status to team, managers, directors and VP’s.
• Create and update project web sites using Front Page and Share Point.
• Adept Confidential managing offshore resources.
• Lead cross functional teams
• Use of Mercury Interactive’s Quality Center to load requirements and test plans for all aspects of testing and reporting.
• Project Management
• Manage product development from requirements phase to lifecycle.
• Work with Development, System Verification, Documentation, Product Introduction, International R&D and Internationalization teams to define schedules based on requirements, refine the schedules as design documents are written and features become more concrete and finally execute to the plan.
• Hold development meetings to coordinate tasks between development, system verification, documentation and product introduction teams - including teams in India, Australia, Singapore, Japan, Korea, Brazil, UK, East Coast, Central, Mountain and Pacific time zones.
• Tracking of action items and issues for timely resolution.
• Hold daily defect review meetings and resolve conflicts.
• Work closely with the System Test team to define processes and strategies, develop realistic timelines, test plans and track actual results using Quality Center (formerly Test Director).
• Tracking patches through development, testing and posting to the web site.
• Manage early introduction program with customers for new releases.
• Lead and manage meetings with vendors to coordinate their hardware changes and schedules with our product teams.
• Coordinate knowledge transfers during transition to Beta sites and General Availability release.
• Structure meetings and communications to be most effective based on the dynamics of the team. Able to structure multi-location projects effectively.
• Participate and represent the development teams in Core Team Meetings (cross functional meetings to monitor the overall program status).
• Release Management:
• Release Planning: Work with the development managers, qa managers and product managers to plan the software releases to QA and to the client; This includes content and schedules.
• Run the regularly scheduled meetings to review changes, issues and other items that need to be coordinated between the various sites (including onshore and offshore resources);
• Work with the business, development teams and qa teams to agree upon a “contract” that clearly states the requirements for a successful acceptance test and release to the client;
• Monitor the goals through testing tools to evaluate the status of acceptance tests and release tests;
• Communicate the team status to the various R&D managers, Directors, VP’s an product management teams during the course of a release.
• Work with the build developer and dev managers to create the base and various branches throughout the cycle.
• Non-confrontational negotiation skills. Able to think out of the box to bring additional solutions under consideration. Both sides walk way as winners (win-win).
• Awards: Member of a Team who received the Confidential Labs Cup Award, 2007
• This award is presented to individuals / teams twice a year and is based on innovation.
• The product that we received the award for is an award winning Speech Development Tool, Eclipse based for building Self Service applications. The team followed a customer focused approach, used an open standard web architecture and started a true customer trial program. We adapted processes in place and created new ones to fit the customer needs and the nature of the product, met our schedules, worked to destroy “self-inflicted” complexity, worked with the “Power of One” to factor in team members strengths and get the job done. The end result is a product that won the Best IVR/Speech Development Tool in the August 2006 SpeechTek show.

EMPLOYMENT:

Confidential

IT Program / Project Manager Consultant

Responsibilities:

• Controls all project activities for scheduling, monitoring, analyzing, project budgets and costs
• Assembles & works with project teams to gather requirements, produce a design that not only meets the client’s needs but conforms to Confidential & Confidential Enterprise Architecture standards and stays within the client’s budget.
• Works with customers and other stakeholders to define project scope, requirements, and deliverables.
• Plans and engages project resources including onshore, offshore and vendors
• Vendor engagement and management.
• Balances project financials, projects costs for each month, tracks actuals and balances estimated to actual costs
• Constant Scope and Cost control
• Manages project risks and develops risk mitigation strategies
• Structures project communications for reporting to technical team members as well as executive dashboard reporting
• Weekly program reporting
• Tracks and communicates project performance
• Manages change and cost control challenges
• Able to influence, motivate, and guide others on project teams, consistently focusing on developing and sustaining cooperative working relationships,
• Encourage and facilitate cooperation within the organization and with customer groups; focuses on the fact that IT supports the business and encourages a win-win outcome.

Confidential

Sr. Director of Data Management

Responsibilities:

• Implemented a Portfolio and Project Management structure into a growing team, including requirements gathering, planning, timelines and working with the business units on multiple (sometimes conflicting) priorities. This includes ensuring timely decision making and accountability Confidential all levels.
• Data enrichment by working with the different University departments and external vendors to acquire data, analyze & cleanse existing data and overall strategy going forward;
• Establish a road map for automation of manual processes, including hiring staff to perform the automation.
• Establish a formal Training Plan for the Foundation staff on Blackbaud’s Raisers Edge software.

Confidential

IT Project Manager Consultant

Responsibilities:

• Controls all project activities for scheduling, monitoring, analyzing, project budgets and costs
• Assembles & works with project teams to gather requirements, produce a design that not only meets the client’s needs but conforms to Confidential & Confidential Enterprise Architecture standards and stays within the client’s budget.
• Works with customers and other stakeholders to define project scope, requirements, and deliverables.
• Plans and engages project resources including onshore, offshore and vendors
• Vendor engagement and management.
• Balances project financials, projects costs for each month, tracks actuals and balances estimated to actual costs
• Constant Scope and Cost control
• Manages project risks and develops risk mitigation strategies
• Structures project communications for reporting to technical team members as well as executive dashboard reporting
• Weekly program reporting
• Tracks and communicates project performance
• Manages change and cost control challenges
• Able to influence, motivate, and guide others on project teams, consistently focusing on developing and sustaining cooperative working relationships,
• Encourage and facilitate cooperation within the organization and with customer groups; focuses on the fact that IT supports the business and encourages a win-win outcome.

Confidential

Process Coordinator / IT Project Management

Responsibilities:

• Project management of infrastructure projects to complete projects on time, within budget and with minimal burn-in issues.
• Manage project definition, resources and schedule from inception to completion
• Gathers resources from shared services teams
• Establishing timelines and milestones
• Evaluates and reports on progress in terms of schedule, quality and performance metrics
• Works with the clients to coordinate all aspects of the project including systems testing, installation and roll out.
• Communicate project status and issues
• Manages resources from shared services environment
• Managing internal vendors (submitting AFE’s, RFW’s, etc)
• Manages system integration and migration of data as needed;
• Change Management
• Verification and validation of change management events and requests
• Managing the number of scheduled maintenance items in a given window
• Developing and applying high-level infrastructure knowledge to understand the interfaces and impacts between various infrastructure components and business applications
• Proactively communicate impact of planned outages to all impacted users.
• Insure resources are in place when unplanned outages occur
• Coordinate planning and documenting of business application failover plans
• Coordinate planning and documenting of contingency plans
• Communicate the impact of unplanned outages and the subsequent project review and action items for avoiding the specific outage
• Continual improvement of infrastructure capabilities by measuring operational performance and reliability.
• Manage relationships with all teams within the company and with service providers
• Use of Sharepoint & MS Project to communicate to project status and documents
• Member of team to lead process review and improvements in Change Management.
• Team Lead mentoring and guiding other team members.
• Infrastructure projects have included:
• Managing upgrade and consolidation of Citrix infrastructure in 3 locations (Kansas, Texas and Minnesota); including Citrix client upgrades and virtualization of the Citrix environment;
• Replacement of hardware and migration of data on a critical File Server cluster that hosted mission critical data for multiple locations throughout the U.S. This solution also utilized a Geocluster / Double Take solution that allowed us to utilize a second SAN in case of primary SAN failure. This solution had broken and was Confidential risk of impacting serious revenue.
• Implementing, managing and documenting a Windows Server patching policy and schedule for multiple sites on a quarterly basis. This includes managing shared resources to perform the activities.
• Desktop rollout and upgrades
• Implementing new ESX hosts for Virtual systems;
• Migration of business databases to other production servers to reduce business down time;
• Migration of historical databases to a historical database server for retention purposes;
• Responding in a short time frame to coordinate the plan and resources for a production data center shutdown that needed critical circuit breaker maintenance. This activity occurred within 2 ½ days of finding the critical issue.
• Coordinating and updating IT Hurricane, Flood and Volcano contingency plans for several sites on a yearly basis.
• Managing other yearly failover tests to ensure updated plans and ability to execute.
• Managing and coordinating deploying Video Conferencing systems throughout 4 sites in the US.
• Day to day coordination of infrastructure changes as needed.

Confidential, Milpitas, Ca

BI Project Manager Consultant

Responsibilities:

• Controls all project activities for scheduling, monitoring, analyzing, project budgets and costs
• Assembles & works with project teams to gather requirements, produce a design that not only meets the client’s needs but conforms to Confidential & Confidential Enterprise Architecture standards and stays within the client’s budget.
• Works with customers and other stakeholders to define project scope, requirements, and deliverables.
• Plans and engages project resources including onshore, offshore and vendors
• Vendor engagement and management.
• Balances project financials, projects costs for each month, tracks actuals and balances estimated to actual costs
• Constant Scope and Cost control
• Manages project risks and develops risk mitigation strategies
• Structures project communications for reporting to technical team members as well as executive dashboard reporting
• Weekly program reporting
• Tracks and communicates project performance
• Manages change and cost control challenges
• Able to influence, motivate, and guide others on project teams, consistently focusing on developing and sustaining cooperative working relationships,
• Encourage and facilitate cooperation within the organization and with customer groups; focuses on the fact that IT supports the business and encourages a win-win outcome.

Confidential, San Francisco, Ca

Project Manager

Responsibilities:

• Scheduling all events for each component on a 24 x 7 clock
• Monitoring timelines and status
• Tracking results and communicating performance
• Manage change and improvements to the timeline and sequence of events

Confidential, Milpitas, Ca

Software R&D Project Manager

Responsibilities:

• Release of a major project while integrating the newly purchased product / company into a much larger established company;
• Coordinating ISO training and successful passing of the audit with the new acquisition;
• Several releases of a large scale CRM software development product across 8 sites worldwide;
• Established large scale historical reporting products that interfaced with the CRM offering;
• IVR lifecycle development and maintenance;
• A new offering to bring voice enabled web applications to the self-service sector;