Information Technology Project Manager

Summary

Information Technology Management Professional with extensive experience at multiple levels. Work as a partner with internal and external customers including requirements definition, new development, software package selection, installation, enhancement, and operational support within ERP environments. Business areas of experience include e-Business, product development, human resources, financial applications, process improvement, billing, bill reconciliation, enrollment processing, claims processing, risk rating, account implementations, customer service, document imaging and automated work flow. SAP experience.

CORE COMPETENCIES:
Application Integration, Data Conversion and Interface (ETL), HIPAA Compliance, Sarbanes-Oxley, Data Warehouse Decision Support Systems, New Business Start Ups, Re-engineering of Business processes via the use of automated work flow with Document Imaging and development of change management processes. Application environments; Enterprise Wide, Distributed, Multi Tier, Desk Top, and Web platforms.
Business Acumen: contract negotiation, expense and capital budgeting, selection and installation of software with supporting hardware, Vendor Management, building development teams, short and long term department planning, software release planning, building business relationships and use of formal methodologies to support a complete Software Development Life Cycle.

Professional Experience

Confidential,St. Louis, Missouri Jan. 2010-Mar. 2010
Information Technology Project Manager
Worked within IT Project Management team and supported multiple projects to implement new business accounts and legislatively mandated health care benefits.

Coordinated with Business Sponsors in creation of project plans, ensured adherence to department standards, resource monitoring, status reporting and issue resolution.

Served as Point of Contact to all IT technical groups, working with technical developers to complete defined deliverables and conducting team meetings.

Confidential,St. Louis, Missouri May 2009 – Nov. 2009
Information Technology Program Manager
Worked with the corporate Project Management Office and managed implementation of 5 projects supporting the migration of a major business acquisition. Business area support included Customer Service, eBusiness/Web, Mail Order Pharmacy, Corporate Branding, and Specialty pharmacy.

Created project definitions, managed Project Managers, ensured adherence to PMO guidelines, issue resolution, resource acquisition, risk mitigation and budget management.

Conducted JAD sessions and working with technical developers to complete detail design and construction.

Confidential,St. Louis, Missouri Apr. 2005 – May 2009
Leadership Team \\ Senior Project Manager
Serving as a member of the Department Leadership Team managed multiple projects to develop business applications in the Intranet, Internet and E-Commerce environments. Responsibilities included resource planning, work management, budgeting, packaged software administration and all aspects of Project Management.

Successfully migrated 500 sites from Sharepoint 2001 and 2003 to MOSS 2007. Sharepoint 2001 & 2003 sites were inventoried and reviewed with Business Owners prior to migration. Site migrations were performed using a Third Party software package and were completed on time, within budget, with no loss of data or operations.

Served as Sharepoint Administrator responsible for requirements definition, managing site collections, site setup, site access configuration, site customization, template management and User training. 25%-50% cost savings.

Used standard Sharepoint functionality and implemented corporate Blog, “WikiPedia” and beta Social Network to provide enhanced collaboration between Associates.

Functioned as Planview administrator and successfully completed multiple upgrades to the Planview software package.

Designed e-Business interface to support SAP implementation.

Confidential,St. Louis, Missouri Oct. 1993 – March 2005
Multiple Roles (listed below)
Senior IT Manager
Managed Analysis, Design, Construction, and Test phases supporting development of a Consolidated Data Gateway. Project included selection and implementation of required hardware infrastructure and software to support an enterprise wide business critical environment. Responsibilities included budget forecasting, budget management, personnel administration, issue tracking, status reporting and executive presentations. Project budget over a two-year period exceeded $8 million.

Developed centralized data portal to support collection of electronically submitted health claims for processing across the entire Wellpoint business enterprise. The portal supported a daily volume of 450,000 claims, performed HIPAA compliance editing and applied proprietary business rules. Claim information was validated using Data Services executed across an Enterprise Application Integration (EAI) layer to access regionally based business data.

Built project team utilizing resources located in multiple geographical locations. Incremental internal resources were provided by outsourcing IT operational activities to off shore support teams. Responsibilities included selecting offshore vendor, negotiating offshore rates, and development of project procedures to support offshore operations.

Confidential,)
Senior IT Manager – EDI / Imaging Work Flow (1999-2003)
Managed enhancement and development tasks required to support automated workflow systems for business applications utilizing EDI and Imaging technology. Responsibilities included full budget accountability, personnel management and interaction with multiple business units. Department and project budgets totaled $3 million.

Led project to combine multiple frontend business processes to a single automated process executing common business rules. Project created a cost savings of 30% in business operations and 60% savings in training.

Developed automated workflow process. Work items were automatically routed to multiple business activities, monitored and released for processing by operational systems.

Project was first corporate use of offshore resources and required implementation of technical infrastructure to support connectivity with offshore location.

Selected Mercator Software to function as data translator and support Extract Transform and Load (ETL) activities.

IT Manager – Application Development (1996-1999)
Managed Business Process Engineering and Re-engineering projects to develop new business applications. Responsible for full development life cycle, personnel management, creating project budgets and defining work plans. Project budgets averaged $500,000.

Utilized Business Process Design and Joint Application Design techniques per newly installed development methodology to identify business requirements.

Implemented new ERP business solution via selection and installation of the Facets Health Insurance software package.

Developed Risk-Based Underwriting and Rating System to provide health insurance rates for individual, small group and large group business.

Successfully enhanced core business systems to implement multiple new Health Insurance products.

Improved operational efficiency of development resources by implementing new methods for managing and completing business requests resulting in decreased implementation time and improved work request through put by 20%.

Additional Experience

Confidential-
IT Project Manager
Led application development teams responsible for implementing defined business projects
Applications Developer
Completed tasks related to application development and support

Missouri Department of Mental Health –
Applications Developer
Completed application development and support tasks related to Patient Tracking and Nursing Home Management business systems.

Education
Bachelor of Business Administration
Confidential,St. Louis, Missouri
Associates in Applied Science, Data Processing
Confidential,St. Louis Missouri

Professional Development

Project Management – IBM Certificate Budgeting Data and Process Modeling
ITIL Foundation Certification AGILE/SCRUM Methodology Navigator Methodology
Joint Application Design CRISP Dealing with Difficult People
Critical Confrontations Skills for Engagement Toastmasters
Washington University:
Project Management Round Table

SOFTWARE EXPERIENCE

IBM Mainframe,

Visual Studio,

MS Project,

Cobol,

C++,

Visio,

JCL,

JAVA,

Facets HealthCare Solutions,

Assembler,

XML,

TIBCO,

IMS DB/DC,

Oracle DB,

ANSI X12 & HL7,

DB2,

Sybase,

EDI Transaction Sets,

UNIX: AIX HPUX,

SQL Server,

MOSS (SharePoint) 2007,

Windows,

MS Office 2007,

Cognos: ReportNet,

Sterling Connect Enterprise,

WebSphere/MQ Series,

IBM Content Manager,

FileNet,

Mercator,

.Net Framework,

IBM Content Manager,
LMS,
ChangeMan

Planview,
AvePoint,
LM

HP Quality Center,
Sharepoint Designer

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