SUMMARY:

Experienced program/project management professional with excellent communication and interpersonal skills. Specialized in partnering with a broad range of stakeholders and senior management across all SDLC phases and methodologies in regulated environments. High proficiency in MS Project and other project and portfolio management tools. Adept in financial management, risk analysis and mitigation, change management, planning, and delivery. Bi - lingual English/French.

PROFESSIONAL HISTORY:

Confidential

Manager of Technical Projects, Bridgewater, NJ

Responsibilities:

• Manage multiple, concurrent technology projects in an Agile environment for a third party administrator of life insurance and annuity clients.
• Full project scope includes specification of requirements, solution definition, estimation of costs/schedule, customer signoffs, planning, engaging matrixed work teams, stakeholder management, risk mitigation, monitoring and controlling project activities and reporting, testing, implementation, and close-out activities. Tools: JIRA, OpenAir

Confidential

Global Program Manager, Bridgewater, NJ

Responsibilities:

• Managed evolution of a 125,000+ user portal for IT Service Management in a GxP environment. Drove convergence of subsidiary business and IT processes, coordinated development and infrastructure teams, solicited and integrated Voice of the Customer functions. Responsible for all SDLC activities including user experience (UX), offshore development, testing, signoffs, implementation, project plans, status reporting, Confidential, change management, and post-mortem evaluations. Online volume in 10 languages reduced help desk calls by 500%. Confidential tools: Planview and MS Project
• Orchestrated the testing in support of migrating the above-mentioned portal from BMC Remedy to ServiceNow. Testing included connectivity, performance, stress, network throughput, system integration (SIT), regression, and user acceptance testing (UAT). SIT and UAT tests designed and conducted in HP ALM. Provided requirements to develop use cases, tests, results, conclusions, and the traceability matrix.

Confidential

PMO Program Manager, Franklin Lakes, NJ

Responsibilities:

• Program Manager for migration of pharmaceutical benefits rules, data, and functionality to new system as a result of Confidential - Medco merger.
• Managed cross-functional development teams and offshore resources (6 PMs, 50+ resources) through all phases of SDLC, ensured compliance with corporate methodology, and provided multi-tiered management reporting on status and other project metrics.

Confidential

Program Manager, New York, NY

Responsibilities:

• Program Manager for strategic $1B expense reduction and reinvestment initiative, overseeing a portfolio of more than 100 individual projects and sub-programs. Worked with C-level executives in defining programs and measuring financial benefit results for internal and external reporting. Managed multiple vendors engaged in business process re-engineering and the development of an expense intelligence tool.
• Managed metrics and overall program reporting for the Confidential - ALICO merger. Dashboards and schematics included projects by SDLC phase, OTOBOS, change requests, and issue management. Confidential tool: Clarity

Confidential

Program Manager, Wilmington, DE

Responsibilities:

• For a data center consolidation, determined the appropriate strategy for sun-setting applications and tools on mainframe and servers, resulting in a $19M annual savings. Identified data conversion/retention and other requirements, and managed the resultant projects through migration and de-commissioning.

Confidential

PMO Program Manager, New York, NY

Responsibilities:

• Managed $29M financial reporting improvement program (business and application development) at over 100 subsidiaries world-wide to create a common platform and provide transaction-level detail. Reduced program costs by $10M by leveraging knowledge and group experience. Interfaced with senior executives, technology teams, and local project managers on full cycle of activities; managed costs, schedule, issues, and Confidential with all stakeholders.

Confidential

Requirements Manager, Woodcliff Lake, NJ

Responsibilities:

• Managed requirements definition and analysis for the global audit software. Supervised a team of business analysts and offshore developers in scoping, requirements gathering and documentation. Interfaced with business, development, and quality assurance teams to ensure viability and deliverability of products.

Confidential

IT SOX Auditor, New York, NY

Responsibilities:

• Assessed Sarbanes-Oxley 404 compliance and implemented COBIT and COSO best practices.
• Activities included designing test plans, planning and conducting general and IT application control audits, presenting findings to senior management, coordinating remediation efforts, and consolidating financial and IT controls.

Confidential

Management Consultant, Summit, NJ

Responsibilities:

• A not-for-profit required help with finance and IT operations.
• Performed and supervised budgeting, forecasting, and disbursements.
• Planned financial audits, reviewed results, and resolved issues.
• Managed technical infrastructure and computer systems training, including rollout of new desktops.
• Improved turnaround times by 100%, eliminated audit exceptions, and raised visibility of financial processes.

Confidential, New York, NY

Program Manager

Responsibilities:

• Partnered with CIOs and chief architects to identify and prioritize high impact technologies/services for global standardization and eliminated duplication of studies. Reduced costs by more than $5 million annually.
• Coordinated the IT Architecture Board and the suite of global infrastructure projects. Implemented key metrics, creating a baseline for improvements.

Senior Manager

Confidential

Responsibilities:

• As part of leading the Project Management Office, established company-wide governance procedures, including dashboards, scorecards, and service-level agreements, and trained personnel in business case methodology and cost/benefit analyses.
• Tracked project timelines, budgets, deliverables, milestones, and issues.
• Mentored fifteen worldwide PMO staff to improve project reporting.