IT Project Manager Resume Tampa, Florida - Hire IT People

SUMMARY:

Extensive Project Management Experience within Technology and Customer Support
Experienced Leader of High Performance Agile Teams
Expertise Managing Concurrent Projects at Moderate to Enterprise Levels of Complexities
Experienced Relationship Management Skills with Senior Stakeholders
Knowledge and Understanding of ITIL, Agile, Waterfall and Scrum Methodologies
Experienced with established methodologies and new development scope for businesses

SKILLS:

Application Project Management - Multiple industry types at state/national and global levels
Program Project Management - Managed supporting application deployment within 22 countries with a final scope of 93 countries upon project completion
Enterprise Management - Essential for governance planning and PMO compliance
Defect Management - Heavy use of Service Now and HP ALM to manage both user acceptance testing/post production
Microsoft Office Suite (MS Project, Visio, Word, Excel, PowerPoint, Share Point, Outlook)
Develop project plans
Develop dashboards, formal presentations and data management
Document management to share technical and desktop processes
Develop/present training materials relevant to the current project/business needs
SaaS Software - Service Now; Easy Vista; Web Trac
Defect Management tools used to capture call center incidents/chat sessions/knowledgebase scripts

EXPERIENCE:

Confidential, Tampa, Florida

IT Project Manager

Responsibilities:

Integrated employee placement and back office finance systems
Customized middle office application - called the Pipeline Placement Middle Office
Customized and robust commissions engine to calculate recruiters placement commissions
Newly customized analytics reporting platform with the use of Power BI tools

Confidential, Tampa, Florida

Global Release and Implementation Manager

Responsibilities:

Implementation is an Oracle procurement solution to provide a consolidated invoice processing workflow
Application is proprietary driven utilizing Oracle’s “Procure to Pay” financial platform
Goal is to consolidate multiple legacy invoice platforms into a single application
Align and manage the multiple country implementations so as not to impact other supportive applications during implementation
Defect management for defects, test scripts and post production enhancements using HP ALM
Proactive communication to global and country stakeholders, identify risks and steps to mitigate
Monitor other processes that could have an impact or raise process flow dependencies

Confidential, Tampa, Florida

Business Analyst

Responsibilities:

Identify, develop, document, and implement new system enhancements based on changing regulatory requirements
Collaborate and prepare presentations to senior management and other stakeholders on the results of project objectives
Identify and implement continuous process improvement initiatives and strategies for global and regional teams, external clients, and internal functional groups
Serve as r isk & control coordinator: disseminate information and facilitate communication among internal staff; perform management control assessment (MCA) testing, Operational Tests, user acceptance testing (UAT), internal audits; responsible for gathering evidence and reporting results

Confidential, Tampa, Florida

Project /Transition Manager

Responsibilities:

Successful software deployment/technical support to 3 countries/ 3 languages in 90 days
Leverage communication channels to establish company relationships to mitigate risk
Manage risk management logs to mitigate project risks
Implement project management methodologies to meet customer expectations
Manage project milestones from conception to completion
Develop/control - project charter/scope, project plan, RACI, change requests, close out, lessons learned
Partner with knowledge management - transition of 3800+ knowledge support articles (Service Now)
Partner with training - agent training of >100 employees to 3800+ knowledge support articles

Confidential, Dunedin, Florida

Project Administrator/Business Analyst

Responsibilities:

Successful transition of call centers for 29 companies - both state side and global
Developed customer relation alliances through strategic partnerships with Dell and IBM
Manage project milestones from conception to completion
Develop/control - project charter/scope, project plan, RACI, change requests, close out, lessons learned
Managed as lead the development/delivery of proprietary designed software to meet incident creation/client need
Staff Augmentation - Recruit/Hire onsite technical staff augmented at client’s facility