SUMMARY:

• Accomplished Technologist, Infrastructure Project Manager and Senior Manager/Director with over 20 years of experience providing strategic direction, design, development and operational management of B2B/B2C online and back office teams and systems.
• Focused on implementing and supporting desktop, online and back office infrastructure from service strategy to service operation.
• Ensures the end user is engaged in the process and satisfied with the outcome.
• Sees the bigger picture to align projects with strategic direction and vision.
• Proven technology integration and management of resources and assets.
• Experience in infrastructure, e - business, project and team management, vendor/commercial negotiations, architecture, and extensive background in IT operations.

CORE COMPETENCIES & STRENGTHS:

• Server/storage infrastructure systems design and support
• Operations management
• Application deployment
• Infrastructure architecture
• Unix, Windows, storage and DBA global team management
• Project planning and execution
• Identify, recruit and manage team members
• Budget creation and management
• Waterfall, SDLC, Agile, and SCRUM methodologies
• Vendor selection and negotiations
• Contract review and renewals
• License management
• Global processes

TECHNICAL SKILLS:

Visio, Tealeaf, dynaTrace, MS Office, Nagios

PROFESSIONAL EXPERIENCE:

Senior infrastructure Project Manager

Confidential

Responsibilities:

• Responsible for managing physical build of Linux servers, Installation of Oracle Enterprise RAC and migration of DBs to new systems.
• Coordination with application owners to plan, schedule and test migrations. Competed in under 90 days across all environments
• DB2 DB upgrade
• IBM DB migration for drivers, middleware and Mainframe version upgrade of v8 to v10 in test, pre-prod and production environment
• Bond processing systems upgrade
• Managed Infrastructure project components for production and lower environment upgrades of Mainframe and WAS JVMs across multiple environments and technologies

INFRASTRUCTURE Architect / Project / Operations manager

Confidential

Responsibilities:

• Engaged, passionate IT leader, Member of IT Leadership Team, highly respected by the business
• Continuous improvement of operations and processes lead to stabilization of systems, 60% performance improvement, and 20% annual growth.
• Maintained > 90% resolution for support and incidents
• Team, Application, OS and Infrastructure management
• Operating Systems (Windows, Linux, Solaris)
• Virtualization (VMWare, Oracle Containers, Oracle VM)
• Storage (EMC, NetApp, IBM XIV)
• Communications (Exchange, SharePoint)
• CRM, Middleware, Publishing (Siebel, WebLogic, STEP catalog publishing)
• Oracle Enterprise Database team management
• Infrastructure Architect
• Infrastructure architect lead for global web commerce system. Responsible for sizing, selection, design of commerce front end, application, database and middleware systems deployed at 6 global data centers.
• Business Continuity / Disaster Recovery supported in each region with Production and non-Production environments sized accordingly.
• Infrastructure design of PCI Tokenization system for secure storage of Confidential and PII data
• Various other physical and virtual business system designs
• Owner of Infrastructure Strategy Board Paper presented to board of directors.
• Office relocation
• Key stakeholder for MDF / IDF design, office wiring, security and sound masking systems.
• Planned movement of 350+ employees to new corporate HQ for Confidential, Printers, Workstations, wireless, etc.
• Data Center move and operations
• Lead design and planning for large data center move of over 150 physical / 500+ virtual servers, network and storage devices to new data center. Selected location, planned layout, power, structure cabling, consolidation of systems and coordinated day of move and system startup. Oversaw budget, planning and vendor management
• Moved over a two day weekend with all production systems operational the next business day
• Audit and upgraded data center hardware and consolidated environments allowing the business to expand international presence
• Process improvement
• Identified process and operational deficiencies leading to changes that brought stability and creditability to GIS
• Led Endeca Search upgrade project from Solaris to Linux improving search time by 60%
• Led RAC clustered database project providing of greater scalability and stability for enterprise critical customer orders
• Improve RPO/RTO for DR by implementing Data Guard log shipping for Oracle DB systems
• Windows 2003 Migration
• Lead upgrade project(s) for legacy upgrade and replacement of Windows 2003 systems
• Enterprise Monitoring
• Led project to select APM tool and implement enterprise monitoring dynaTrace (Compuware APM) across global online, windows and Linux systems.
• Vendor management
• Responsible for vendor selection and negotiation of infrastructure hardware and software systems
• Manage relationship with hosting provider for support and projects
• Contract re-negotiation for support agreement resulted in $50k in annual savings
• Manage support, software & hardware IT vendors. Review contract terms, negotiate renewals
• Drove Unlimited License Agreement with Vendor resulting in $15MM in DB licensing savings
• E-Commerce Operations
• Managed and directed the operations organization in charge of supporting ATG Enterprise commerce server, Endeca guided navigation search engine, Oracle database management and Apache web servers. Also in charge of support of Stibo Step publishing systems and Siebel CRM system.

BUSINESS ANALYST/Project manager

Confidential

Responsibilities:

• Interview senior leadership to ensure strategic vision is adhered to in the design and creation of the web site.
• Guide product manager in e-business best practices and user experience concepts
• Lead technology team though design and development process
• Design information architecture, screens and controls to maximize optimal business process, workflow and user experience
• Lead creative resources in design and development of comps, standard controls, information architecture, HTML and style sheets.

Manager, e-Publishing

Confidential

Responsibilities:

• Prioritized, resource loaded and budgeted e-Business technology projects.
• Created and reported department metrics to e-Business leadership.
• Upgraded e-commerce web site engine by managing resources responsible for installing new software version to increase site uptime by 3%.
• Lead project that reduced unneeded content and increased site performance by 35%.
• Created advanced search engine for product search. Company subsequently applied and received US patent for search concepts.
• Participated in cross-functional team created to analyze and improve inquiry-to-cash transactional efficiency.
• Team recommendations increased First Pass Yield on orders originating from web site into SAP systems from 40% to 93%. Reduced operation expenses by $3 million annually.