SUMMARY:

• 19 years of Project Management experience for software selection, development, and implementation for mainframe and client server environments.
• Managed application development projects from initiation through warranty period across multiple applications and teams utilizing both waterfall and Agile/Scrum methodologies.
• Proven track record of successfully managing multiple IT, revenue enhancement, and productivity projects with varying levels of complexity.
• Highly effective and diplomatic, can quickly master new software and new industries.
• Utilized a variety of PPM tools for project tracking, including PPM Optics/Clarity, MS Project, and Project Workbench.
• Excellent communication skills and able to put people at ease and maintain a sense of humor under pressure.

CORE SKILLS:

Tools: & Technologies MS Office, MS Project, Project Workbench, PPM Optics/Clarity, Timeline, Lotus Notes, Quattro Pro, Flowcharting 3, Visio, Harvard Graphics, MultiMate, WordPerfect, Lotus 123, On Time, cc Mail

Methodologies: Waterfall, Agile/Scrum, (RUP) Rational Unified Process, Keane Productivity (Project) Management

Industries: Financial, Retail, Healthcare, Manufacturing, Service Related Industries

PROJECT HISTORY:

Confidential

Cross Application Project Manager

Responsibilities:

• Projects entailed working with the Business to migrate from the CareOne application to the ICUE application by state
• Managed project from initiation through warranty period across multiple applications and teams.
• Managed multiple concurrent programs and projects
• Managed project budget and communicated project status
• Worked with Business and IT stakeholders to drive consensus on scope, strategy, benefits and decisions.
• Responsible for working with the Business and IT thru issues and risks.
• Coordinated and led multiple application teams through project completion.
• Responsible for project planning, execution and monitoring across multiple applications utilizing PPM Optics/Clarity.
• Lead teams utilizing both Agile and Waterfall methodology.
• Responsible for Scope Management: change controls, documentation updates and financial alignment
• Responsible for Financial management: capacity and forecasting for projects/programs
• Received 2 Diamond Recognition's from Business Program Manager for performance

Confidential

Cross Application Project Manager

Responsibilities:

• Managed project from initiation through warranty period across multiple applications and teams.
• Managed project budget, communicated project status, documented and mitigated risks, issues and assumptions.
• Worked with Business and IT stakeholders to drive consensus on scope, strategy, benefits and decisions.
• Coordinated and led multiple application teams through project completion.
• Responsible for project planning, execution and monitoring across multiple applications utilizing Planview and PPM Optics/Clarity.
• Responsible for creating and managing change controls thru Prompt and PPM Optics/Clarity.
• Worked with Business and IT stakeholders to drive consensus on scope, strategy, benefits and decisions.
• Responsible for working with the Business and IT thru issues and risks.

Application Project Manager

Confidential

Responsibilities:

• Managed Facets CSP and Facets RV projects from initiation through warranty period.
• Managed Facets application budget and communicated project status.
• Ensured UDP processes artifacts were completed and approved.
• Worked with the Front Office to schedule projects and change controls.
• Reported Project Status to Release Management on a weekly basis via the Roadmap.
• Worked with Resource Managers to acquire project team members.
• Responsible for Facets project planning, execution and monitoring via Planview and PPM Optics/Clarity.
• Received Diamond Recognition from VP IT Confidential Tech

Confidential

Senior Project Manager

Responsibilities:

• Senior Project Manager responsible for supporting multiple work streams for the Actionable Intelligence Program an end to end system of healthcare information technology and intelligence.
• Utilized Agile/Scrum Development Methodology
• Participated in daily scrums, pre - release planning, release planning, sprint planning, user story development, sprint retrospectives, sprint showcases (reviews) etc.
• Communicated and executed the project approach and schedule.
• Negotiated project scope with the business customer.
• Managed day to day business project tasks and deliverables to plan of the project team.
• Acted proactively; sought clarity, engaged team and business customer consistently, asked questions.
• Set, managed, and measured expectations.
• Ensured that all requirements, project plans, and changes to commitment were communicated.
• Provided timely and meaningful updates to stakeholders and project team.
• Managed relationships and coordinated work between different teams at different locations.
• Represented the business project team at all meetings.
• Supported vendor management activities of the project as necessary.
• Ensured that the project’s objectives were delivered.
• Prepared for and managed UAT process ensuring the testing strategy was comprehensive, validated the business requirements and acceptable to the business customer.

Confidential

Project Manager

Responsibilities:

• Project Manager responsible for leading and managing a team through content development.
• Managed content changes for the Expere Confidential, Consumer Direct Lending and Commercial business line.
• Managed maintenance of Rembrandt and ARTA Lending applications.
• Improved maintenance quality by driving defects down from many customer reported defects to none in two consecutive releases in addition to delivering the release on time.
• Worked with Functional Managers and Team Leads to provide direction to a 48 member team onshore and offshore.
• Created and maintained all project documentation including Project Charter, Project Plan, Status Reports, Requirement Documents and Customer Delivery Summaries.

Confidential

Senior Project Manager

Responsibilities:

• Senior Project Manager responsible for leading and managing a team through all phases of project development and implementation.
• Created and maintained all project documentation including Project Charter, Project Plan, Project Schedule, Project Status Reports, Project Communication Plans, and Lessons Learned.
• Developed and delivered presentations to the business and management on projects.
• Managed multiple projects and resources at the same time. Acted as a liaison between the business and IT. Delivered projects on time and within budget.
• Provided expert input and tools for Project Management and software development tools.

Confidential

Market Analyst/Business Analyst

Responsibilities:

• Market Analyst/Business Analyst responsible for supporting a Project Manager in the identification of services to be offered in a Virtual Clinic environment.
• Analyzed the utilization of services by members to identify the high volume and high revenue services, which enabled the Project Manager and a Medical Doctor to review and select services to be offered virtually.
• Provided input for a proof of concept survey to measure the effectiveness of the Virtual Clinic pilot.
• Developed a database to track the results of the pilot survey. Summarized the survey results for use by the Project Manager identifying any issues and recommendations and provided an audit trail to track the resolution of issues and implementation of recommendations.
• Performed market analysis and research to identify the current trends for telemedicine and telehealth.
• Developed a database to track and maintain the marketing research to be utilized in business decisions for providing telemedicine and telehealth.
• Developed operational reports for the Virtual Clinic that identified clinic and provider utilization.

Confidential

Project Manager

Responsibilities:

• Project Manager responsible for one project of a multi project program for a New York State Care Management initiative.
• Project was the improvement, testing and validation of a new Disease Management System, which was part of the Care Management System.
• Responsibilities included project analysis planning, scheduling, and execution of plans developed.
• System was being implemented and validated by the healthcare staff of doctors and RN’s.
• Meetings were held in New York and via teleconferencing to share program status, dependents, and impacts on each other’s projects.

Confidential

Project Manager

Responsibilities:

• Served as Project Manager responsible for developing a web-based front end application for consultants and customers to order products. In addition to modifying the SAP back end to accommodate the new business processes.
• Provided a simple and easy to use standardized Order Entry System for consultants and customers. Enhanced the existing Consultant Websites to integrate with new order entry system.
• Leadership: provided leadership and worked with BA leads, Web Development Leads, SAP Dev Leads, Testing leads, Business Sponsor and Coordinator, through functional/technical design. Worked with third party vendor who provided Functional Design Specifications for web-based front end.
• Technologies: Oracle, .Net
• Deliverables: Project Initiation Document, Statement of Work, Project Plan, Functional Design Specifications, Technical Design Specifications, Test Plans, Training Plans, etc.

Confidential

Project Manager/Business Architect

Responsibilities:

• Served as Project Manager/Business Architect responsible for leading and performing a process improvement effort of the Fulfillment Departments processes.
• Objective: Identify, document, and improve the Fulfillment business processes.
• Main focus: Clients receiving the correct health insurance materials in a timely and cost effective manner.
• Second focus: Eliminate additional manufacturing costs to Confidential for reprints of ID Card Carriers and Activation Kits.
• Scope: Evaluating processes for SHPS a Confidential vendor who manufactures the insurance ID card and activation kits.
• Team: Department director, four fulfillment analysts, and an IS Project Manager.
• Deliverables: Project plan, process documentation, process procedures, and recommendations for process improvement.

Confidential

Business Analyst Center of Excellence Leader

Responsibilities:

• Provided leadership, direction, and vision of the center of excellence (COE), which comprised of Business Analysts, Business Process Designers, and Business Architects.
• Had the direct management of 16-22 employees and responsibility for 30-40 contractors.
• Oversaw associate recruiting, orientation, development (career paths and planning, curriculum planning and certification, continuous education and job satisfaction programs).
• Served as Manager of a large Center of Excellence specifically responsible for the "best practices" activities, which included management and development of standards, job aids, templates, process, and building reusable components.
• Served as IS Systems & Development Manager responsible for two teams of people supporting daily operations for EDI, RTV's (Returns to Vendors) PO's, Receiving, and Transfers.
• Provided the Business with support and maintenance, enhancements, including bolt-on’s to the above systems.
• Implemented and enforced structured development methodologies, tools, and provided Project Management.
• Managed two teams, totaling 18 employees, provided leadership, staff mentoring, personal career planning, developed department budgets, participated in strategic planning and provided presentations on IS services.
• Provided expert input for the PMO Review Broad, Enterprise Project Management

Confidential

Senior Account Manager/Project Manager

Responsibilities:

• Served as Project Manager leading a 7 member team responsible for adding financial payment service to hardware and software and additional functionality that included NaCCA, EBT, and Debit card payment services.
• Made modifications across multiple platforms, NT client server and Tandem mainframe.
• Served as Project Manager for leading a team responsible for Y2K Upgrade.
• Assisted the Marketing group in the planning and testing of corrected applications, which included independent lab testing and planning for return of applications to production.
• Served as Project Manager leading a 25 member team responsible for $6 million of custom modifications and bolt-on’s for QAD's MFG/Pro application.
• Project specifics:
• Modifications to manufacturing, financial, and distribution modules.
• Post go live included modifications to a new patient device-tracking module.
• Application written in Progress (object oriented software) and operated on an HP9000 Unix system.
• Phase 1: Approximately 9 months.
• Post "go live" activities and the next phase lasted an additional 12 months.
• Structured System Development Life Cycle was strictly followed to ensure that ISO9000 standards for third party development were met.
• Defined structured development Methodology; including Technical Design Specification, Project Deliverables Sign Off Procedure, Change Request Procedure, Project Status Reporting, Estimating Templates.
• Identified required resources, developed project plans and assigned tasks.
• Recruited and released contract consultants, which included formal employee reviews.
• Enforced identified methodologies and project procedures.
• Tracked and reported project hours and dollars on a weekly basis.
• Monitored and signed project teams timecards and reported to various employment agencies.
• Represented and reported on a daily basis the Design & Development Project status to the E & Y implementation team and SJM business project leads.
• Documented methodologies and procedures.

Principal Consultant/Senior Consultant

Confidential

Responsibilities:

• Served as Project Manager for a team of consultants who worked with the client's Treasury Department employees to develop conceptual design and package selection requirements for a cash management system.
• Developed Project Plan and Statement of Work
• Implemented and enforced Productivity Management and Framework methodologies.
• Identified resources and assigned tasks.
• Facilitated JAD sessions.
• Tracked and reported project status hours and dollars to Vice President on a weekly basis.