SUMMARY:

• Scrum master with a proven record in software design, development, and support. I focus on my customer’s needs, not their proposed solution. I provide technical expertise while keeping an overall system view.

• Release planning and management for agile and waterfall.
• Extensive project management experience.
• Requirements gathering and analysis
• Succinct, accurate communication for technical and business management.
• Excellent in illustrating the business case
• JIRA, C, Microsoft Office, Project, Visio, TFS

EXPERIENCE:

Confidential

Scrum Master

• Led two teams developing financial software. Teams are geographically distributed and consist of both employees and contractors.
• Improved team planning and commitments. Went from <50% commitments met to >75% met.
• Aggressively removed impediments for offshore team. Client had never used an offshore team so there were ongoing challenges.
• Maintain release planning and report out on status.
• Ran the typical scrum ceremonies: stand - up, grooming, retrospective, and sprint planning.
• Represented teams at daily Scrum of Scrums.
• Worked with teams and product owners to maintain the backlog and write better user stories.

Confidential

Scrum Master

• Scrum master for 2-4 teams developing store inventory software in a cloud environment. Utilized Scrum, Kanban, and a modified version of SAFe®.
• Ran the typical scrum ceremonies: stand-up, grooming, retrospective, and sprint planning. Nudged as appropriate to prevent backsliding to waterfall.
• Challenged team to improve velocity and consistency while improving quality.
• Worked with team and product owners to update the backlog and write better user stories.
• Helped product owners prioritize, define, and size pending release work during a major priority shift.
• Ran team health checks. Prioritized results with team and management to improve.
• Optimized usage of Jira.

Confidential

Project Manager / Issue Coordinator

• Integrated customer’s defect database with internal database.
• Coordinated defect resolution effort. Focused on reconciling offshore customer requirements versus internal UI team. Unraveled a multitude of duplicate/similar defects. Create stories and acceptance criteria for development. Escalate disconnects to product owner for prioritization.
• Transition team into utilizing Jira for daily activities.
• Managed localization work for Android & Windows platforms for 12 languages.
• Jira administrator. Modified workflows for process improvements. Implemented Jira databases for management usage.

Providence Health Plans (contract)

Scrum Master 9/

• Scrum master for team of ~12 implementing a corporate data warehouse solution.
• Developed and delivered training to transition the team to Agile from Waterfall. Ongoing training to remind team of good Agile practices. Resolved team impediments to delivery as ongoing effort.
• Resource balancing based on rapidly shifting priorities.
• Coordinated with corporate project manager to provide updates.
• Negotiate process changes and improvements while moving to agile. Supported team in use of Microsoft TFS.
• Started metrics collection to improve estimation.

Confidential

Program Manager / Scrum Master

• Kiosk based solution for retail printing ~80%.
• Scrum master for small development team. Led daily scrums and sprint planning. Represented team in Scrum of Scrums for globally distributed teams.
• Commit to and manage release scope and schedules. Keep information current via POR and JIRA items.
• Define deliverables for new product introductions, enhancements, and defect requests.
• Communicate release readiness to diverse, world-wide teams.
• Set release priorities based on negotiations with product marketing, retailer specific teams, and management objectives. Assess impact and communicate priority changes to program team.
• Review and improve processes and tools to improve quality.
• Manage daily activities for remote contractors.
• Client-server based solution for home users ~20%.
• Specify enhancements with product marketing.
• Prioritize enhancements and defects for global customer base.
• Negotiate with third party partner and other global HP teams for functionality and schedule.
• Validate new releases.
• Communicate vendor release schedules, functionality, and direction to stakeholders.
• Provide 3rd level customer support as needed.
• Track status using both Rally and Asana.

Confidential , Wilsonville, OR

Project leader

• Migrated ~30 acquisition and legacy systems into the corporate ClearQuest system. Analyzed process and data usage for existing systems. Planned migrations to corporate systems including schedules, and functionality. Synchronized schedules with product release windows. Trained users and suggested best practices. Communicated schedules and impacts.
• Coordinated my development teams efforts with other IT teams to enhance our delivery architecture. This included upgrades to SQL Server IBM WebSphere, web load balancers, Java, JavaScript, and Perl.
• Chaired change control board for product divisions. Negotiated acceptable implementation strategies and deployment dates. Communicated plans to customers.
• Coordinated multiple ClearQuest application releases with IT functional areas. This included hardware replacements, transitions to virtual machines, and application version upgrades affecting multiple corporate systems.
• Managed vendor interface for IBM.
• Reduced license and support costs by specifying a license monitoring system. This was adopted by other applications and resulted in a $400,000 savings the first year.
• Validated system and environment changes. Checked monthly Microsoft security patches for impact on supported browsers. Qualified application changes made both internally and by the vendor.
• Supported ~3,500 users world-wide with a wide range of technical expertise including Legal, IT, Finance, Sales, Marketing, and Human Resources as well as software developers. Supported system 24/7 with users across the world. Monitored systems reducing downtime by pinpointing problem areas. Did root cause analysis on failures and addressed the problems.
• Analyzed users processes and wrote system change requests. Provided innovative workarounds until long term solutions could be implemented.
• Improved system access while restricting data access per security requirements.
• Established and met Service Level Agreements. Used help desk software to track issues and downtime.

Project Lead

• Led group of seven software engineers.
• Provide software configuration and change management (SCM) services to support Confidential ' worldwide product development teams. Met schedules critical to corporate deployment.
• Analyzed impact of changes to open source tools and proposed solutions.
• Managed projects to provide new environments and to support new platforms (Linux, Windows, 64 bit).
• Provide consulting to business in adopting ClearCase, Windows development, problem solving, trouble shooting, and work-arounds.