OBJECTIVE

To secure a position in the field of Project Management and Information Technology, where my  professional experience, proven ability and technical skills can be fully applied.

SUMMARY OF QUALIFICATIONS

PMP certified by the PMI institute. IS/IT Master Project Management Certificate. Project  Management for IS/IT Professionals Certificate, MCSE Certification, A+ Certification, Network+  Certification, Microsoft Certified Professional (MCP), Windows 2000 Server and Windows 2000  Workstation Certified. I have a Bachelor of Science Degree in Computer Networking Technologies. 
Associate Degree in Computer Science and Certificate of Proficiency in Computer Networking from  Peirce College.

• More than twenty years of successful experience as an Information Systems Professional, including experience as I.S Project Leader /Application Supervisor at Independence Blue Cross.
• Excellent Project Management of projects (Clinical Applications, Corporate, Application,
• Infrastructure, Financial, Claims and Integration.
• Academically and professionally trained to take abstract concepts and devise strategies that enable my organization to meet its time, profit, quality and accuracy goals.
• Technical expertise in hardware/software integration, reinforced by a proven ability to anticipate problems before they occur and reduce down-time when problems arise suddenly.
• Technical knowledge of supervising staff working with .NET, databases such as
• MS-SQL server, Oracle, DB2. Experience managing Application Developers in COBOL, C, C++, Java,
• Web Services, MQ, HTML, XML, Mainframe, UNIX, and Windows environment platforms.
• Excellent verbal and written communication, interpersonal, and customer service skills. Can be counted on to represent the organization effectively. Excellent knowledge in SDLC, ITIL with experience managing projects development in an Agile methodology environment.
• Strong planner, teacher, organizer, and leader who can train, supervise and manage personnel, prioritize multiple assignments, and deliver superior results under deadline and emergency pressure.

EDUCATION

A graduate with a Master IS/IT Project Management Certificate. 
I received three certificates in IS/IT Project Management and Master IS/IT Project Management.

Bachelor Degree in Computer Networking 
The degree consists of course work in Cisco Certified Network Associate, Windows 2000 Security, and Windows 2000 Network Infrastructures Administration.

Microsoft Certification Training 
Selected Accomplishments: Earned certificates of completion in Microsoft 
Networking Essentials, Windows NT 4.0 Workstation, Windows NT Server 4.0,
Windows NT Server 4.0 in the Enterprise, Intranetworking TCP/IP on NT 4.0, and Microsoft 
Exchange Server 5.5.

Certificate of Proficiency in Computer Networking 
Coursework in Data Communication Technologies, Networking Technologies, CNA/CNE 
Intranetware 4.11 Administration, Internet, and Infrastructure

Associate Degree in Computer Science 
Coursework in Computer Programming (Basic, COBOL, RPGII, and Assembly)
Selected Accomplishment; gained hundreds of hours of computer lab experience.

LICENSES AND CERTIFICATIONS

• PMP (Project Management Professional)
• Mastering Project Management Certificate
• IS/IT Project Management Certificate
• Windows 2000 Server and Workstation Certification
• Network + Certification
• MCSE Certification
• MCP Certification
• A+ Certification

PROFESSIONAL EXPERIENCE HIGHLIGHTS

Confidential

I.S Project Leader/ Application Supervisor (2006 to 2010)

• Managing of staff: (Systems Analyst, Application Programmer, Server Administrator, Mainframe Programmer, software and hardware support team.
• Managing system development projects that resolve business issues and problems for all systems initiatives.
• Managing the development of Testing of enhancements, on time, within budget.
• Managing to oversee the day to day operations, maintenance, short term/long terms goals for systems and project support.
• Managing mission critical systems for production support and project delivery.
• Acts as a liaison for IS department in support of corporate goals involving the IS systems.
• Ensuring that corporate and departmental business objectives are met.
• Managing projects with IS/IT impacts for all lines of business, corporate and BCBSA.
• Work directly with customers, vendors, EPMO, and business partners.
• Manage projects implementations through all phases of project life cycle: Initiation, Planning, Executing, Monitoring/Controlling and Closing: also including project justification, project definition, specifications, design, walk-through, programming, testing, Go-live.
• Manages cross-functional teams and projects.
• Communication management verbal and written with senior management, project sponsors, stakeholders, for projects milestones and statues.
• Vendor Management

Confidential

I.S Project Manager\\ Remote Site Manager (2001 – 2006)

• Managing a staff of support technicians that supports the eighty remotes sites of UPHS for network, desktops, servers, Clinical Systems, Financial, and Scheduling applications. Managing multiple projects deployments.
• Managing all the day–to day operations for all 80 remotes sites for end-user support desktop technicians for problem tickets and their resolutions.
• Magic and Remedy tracking systems experience for problem ticket status and reporting.
• Project Management for infrastructure, WAN/LAN projects, PC rollout hardware & software implementation projects. Proper estimation and documentation of projects. Adherence to project methodology.
• Communications with appropriate entity personnel in the planning, modification, development and implementation of information systems.
• Manages, motivate, delegates and empowers staff in the successful performance of their tasks and responsibilities while encouraging innovation.
• Customer satisfaction and improve Information Services communication between Entities.
• Maintain open communication with Corporate FCG MS staff and UPHS leadership team.
• Management of multiple projects on a daily bases. I keep the project database updated for milestones to insure all SLA’s (Service Level Agreements) are met for the contract.
• As a project manager for FCG, I have managed some of UPHS important pharmaceutical, clinical, financial and infrastructure projects. SCM, Epic Care, SMS, Lawson, HSM, McKesson, IDX, Allscripts, Sunrise Pharmacy, just to name a few.
• Customer Service, Leadership, Reliability, Technical Knowledge, Documentation skills, and mastery of the Project Manager position are my greatest attributes.

Confidential

Senior Computer Technician (1998-2001)

• System Analyst support for multiple clinical, financial, scheduling, and pharmacy systems
• Assist with the recruitment, selection, and hiring of new vendor employees; provide training, supervision, and Level II support to Help Desk regarding PCs and network connectivity; clinical applications support and create user accounts.
• System Analyst support for multiple clinical, financial, scheduling, and pharmacy systems.
• Create user e-mail accounts in Microsoft Exchange Administrator Server 5.5.
• Devise ghost images on PCs.
• Assistant and/or oversee installations, relocations, and enhancements (Move, Add, Change).
• Prepare and maintain accurate documentation relating to PCS, cable runs, Ethernet, network
• Hardware and their locations.
• LAN Support
• Project Management: Implementation and deployment

Desktop/Help Desk Specialist (1995-1998)

• Received, acted upon, and logged incoming phone calls at Command Center.
• Installations and troubleshooting software and hardware.
• Customer Service support

Computer Hardware Technician (1993-1995)

• Installed, upgraded, and maintained hardware and peripherals, including hard drives,
• Motherboards, processors, and other components
• Printers, Servers, and PC hardware support.
• Maintenance and PM Service support of hardware.

Lead Console Computer Operator (1990-1993)

• Displayed and monitored performance counters and telecommunication links throughout the hospital
• Supervisor of the 2nd shift Computer Operation staff.
• IPL of Mainframe System

Computer Operator (1988-1990)

• Operated IBM ES9000 and AS400 mainframe and minisystem. Software packages consisted of
• TSO, Dispatch, CICS, and VTAM.
• Maintenance responsibility for production, acceptance, and test jobs that were run.
• Disaster Recovery Support