Consulting Project Manager Resume Morrisville, North Carolina - Hire IT People

SUMMARY:

Highly accomplished, dedicated training manager with more than 15 years of leadership experience, combined with an extensive track record of success in instructional design and development of both internal and external training programs and delivery mechanisms.
Adept at assessing organizational and staff training needs, determining skill and process gaps, and creating custom - tailored, highly effective training programs that integrate technology and e-learning tools to optimize the training process.
Demonstrated track record of building highly comprehensive course curricula for deeply complex topics, including technical product training.
Able to create strong training environments that promote personal development and foster critical skill pathways.

AREAS OF EXPERTISE:

Training Program Management Learning Design & Development Curriculum Design E-Learning
Training Project Delivery Skills Assessment & Gap Analysis Training Documentation Technical Training
Learning Management Systems Certification & Accreditation Multimedia Training Budget Administration
Product Training Field Training Problem Solving Continuous Process Improvement

PROFESSIONAL EXPERIENCE:

Confidential, Morrisville, North Carolina

Consulting Project Manager

Responsibilities:

Retained after acquisition of a smaller company to coordinate process and policy integration and planning.
Progressed into a key leadership role over consultant training programs, to ensure teams in the field were prepared for new product releases, including overseeing detailed hardware planning, installation logistics, and final deliverables.
Transitioned into a critical role as resource manager, coordinating the activities of 5 engineers throughout all on-site product installations.
Managed the full installation lifecycle, from project scoping to materials ordering, execution, and global support in a 24 / 7 customer service, call center, and service delivery operation.
Oversaw consultancy cross-training and accreditation testing. Managed the training and testing lab environment for old and new equipment programs.
Successfully ensured post-acquisition process integration to maintain seamless workflows in compliance with Oracle standards and policies.
Improved new product release practices by devising and launching a training program for field consultants and project managers.
Devised a complex knowledge transfer program to further support new product releases.
Established a successful program to train global teams on new release installation, upgrade, and support.

Confidential, Morrisville, North Carolina

Senior Manager

Responsibilities:

Directed the project management organization for deployment of 3 specialized projects to both Tier 1 and Tier 2 customers in North America, overseeing a $30 million portfolio of approximately 30 concurrent projects.
Oversaw full project lifecycles, from scope through costing, planning, execution, and final close-out.
Led, coached, and mentored a team of 5 project managers and 15 professional services engineers.
Authored a comprehensive guide detailing project management methodologies for managing automated projects using online tools.
Championed development and integration of an Oracle-based professional service project tracking tool using SKU-based principles.
Successfully undertook the challenge of a role requiring multiple cross-functional leadership skills and many “hats” in a collaborative environment.

Senior Manager

Confidential

Responsibilities:

Spearheaded training program development on both an internal and external basis; oversaw training program design, development, and implementation within customer organizations for a $4 million operation. Partnered with customers and stakeholders to identify and address training gaps through customized curriculum and software design.
Implemented workshops, e-learning, and training support tools.
Transformed the Confidential division to adopt new technology with an e-learning modality.
Pioneered innovation, development, and implementation of a Remote Leader led tool using WebEx Training Center.
Founded a highly effective sales engineer certification program.
Deployed and administered a professional service employee certification tool integrating 3rd-party training software.
Optimized internal staff performance through comprehensive training and development.
Coordinated deployment and administration of over 1,200 LMS records.

Confidential, Raleigh, North Carolina

Project Manager

Responsibilities:

Coordinated all aspects of training program and documentation development for the Confidential product line.
Led a team of 3 documentation writers and 1 training developer in documenting and presenting clearly-defined, user-friendly information, support materials, tutorials, and training programs on product management and utilization.
Rescued a lapsed customer relationship and enhanced product line training by transitioning from outsourced to in-house training, including redefining the full training course suite.