SUMMARY:

I am an IT Technical PMP turned Certified Scrum Master (CSM) / Certified Scrum Product Owner (CSPO) with 15+ years of designing, developing, delivering and managing technology and business solutions, enterprise implementations, and process re - engineering projects. I embrace a growth mindset and am simply passionate about championing user-centered solutions via a collaborative and sustainable effort.

SKILLS OVERVIEW:

Methodologies: SAFe, Agile, Scrum, PMBOK, DMAIC, Six Sigma, Lean, Kanban and Reengineering.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Agile Scrum Product Owner | Scrum Master

Responsibilities:

• Actively manage an infrastructure scrum team of 9 individuals in 3 different countries in support of creating/delivering a new enterprise payment platform.
• As Product Owner, drive team iteration planning and all aspects of user stories (scoping, creation, grooming, acceptance, etc.) in a Scaled Agile Framework (SAFe) environment.
• As Scrum Master for a new agile team, facilitate discussions and planning, conduct conflict resolutions, remove blockers, and mentor/train team members.
• Utilize Rally to ensure all aspects of initiatives, features, capabilities, user stories and defects are managed and maintained. Note: defects are tracked in Application Lifecycle Management (ALM) and linked to Rally.

Confidential, Phoenix, AZ

Senior Business Process Consultant

Responsibilities:

• Utilized strong influencing and strategic thought leadership skills to establish an analytical gap assessment of Anti Money Laundering (AML) & CIP/CDD policies, processes and metrics which identified 100+ requirement gaps within the large cross site and functional organization (38% of revenue).
• Created a cohesive user experience / interface (UX/UI) design solution complete with management reporting capabilities using SQL and Excel DAX to design & launch a relational database tool that synthesized disparate systems and a highly complex regulated financial environment.
• Researched, baselined, documented and strengthened KPIs for 12 CIP/CDD processes for potential, new and existing customers.
• Other services provided included: Automated manual controls testing, conducted failure mode and effects analysis (FMEA), business process improvement modeling and gap analysis (ARIS, Visio)

Confidential, Chandler, AZ

IT Technical Project Manager & Scrum Master | Agile Product Owner

Responsibilities:

• Project managed large-scale initiatives to roll out an update to Microsoft’s operating system for 100k global employees with zero unscheduled downtime.
• Managed all phases of the SDLC for dozens of custom solutions; i.e. delivered software used to capture suggestions from 100K+ employees and provide insights via analytics with a $1.7M ROI.
• Program managed 5 enterprise impacting Proof of Concepts (feasibility studies) to understand external supplier/vendor software usability, emerging technologies, scalability, and feasibility. Stakeholders included the CEO, CIO and VPs.
• Early adopter of agile methodologies and subsequently provided Scrum Master leadership and mentoring to low performing teams resulting in adoption of agile scrum processes and increased performance of up to 67%’
• As Product Owner, ensured vision and deliverables were understood and embraced. Groomed user stories and prioritized backlog, vetted user stories and demonstrated MVPs for end users.
• Other services provided included: prioritized potential projects, conducted feasibility studies (cost-benefit analysis), researched solution alternatives and approach dependencies, and determined project strategy (make vs buy, onshore vs offshore, etc.).

User Experience Designer | Analyst

Confidential

Responsibilities:

• Received multiple Divisional Awards for researching, prototyping & designing elegantly simple digital interfaces that increased efficiency and aligned with the product portfolio for heavily utilized tools of 100k+ employees in 56 countries.
• Influenced SAP Fieldglass to implement 25 interface recommendations by providing clear/compelling vision (user stories, wireframes, and ROIs) and guidance (end user instructions and videos).
• Mentored others in creating effective surveys by ensuring a true statistical sampling representation of the population as well as to analyze quantitative & qualitative feedback which enabled the ability to baseline user sentiments, understand demographics, and quantify software / process / process improvements.
• Utilizing Voice of the User / Customer (VOU/VOC), slashed errors by 60% for a Supply Chain project realized cost savings of $165K/year.
• Provided research and analysis to implement W3C Web Accessibility framework to improve the user interface / interaction experience.
• Design interface and interactions included: design and layout for mobile, web, email, social; design interface elements and components (menus, tabs, buttons, graphics, image treatments)

Confidential

Product Owner | IT Technical Program/Project Manager

Responsibilities:

• Owned the product strategy, roadmap, design, development, release/deployment, customer experience, continuous improvement, adoption and TCM of IT governance requirements to enable the efficient and effective landing of all software (>1K releases annually) on the enterprise environment with zero impacts.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Streamlined Program Management Office (PMO) governance by 61% and increased understanding by 34% leading to an 80% improvement of adoption.
• Established benchmark and associated metrics to track compliance and trending indicators.

Business Operations Manager | Continuous Improvement Analyst

Confidential

Responsibilities:

• Chaired collaborative virtual factory team that developed a strategic global staffing process for 100K+ employee org. which standardized all facets of the hiring process.
• Identified errors and inefficiencies resulting in $1.4M in annual savings of an $8M budget.
• Developed and instituted a global resource database to understand organizational capabilities, forecast need, identify & address gaps, set goals and prioritize as necessary. Adopted in 8 countries in 6 months.
• Managed flawless training delivery during 250% spike in demand while utilizing voice of the user / customer survey results to push approval ratings to the 95th percentile.