PROFESSIONAL SUMMARY:

• Developed and Implemented strategic design initiatives for Health Care, Banking and Finance for Claims Processing and Reporting, Credit Card and Loan Processing along with ERP Business Planning Strategies and Reporting.
• Successfully Managed and Directed the relocation and upgrade of Data Centers, more than 300 application and database servers builds along with networking and software implementations; including several multi - million dollar projects and budgets of up to 4.5 million dollars.
• Defined and created Project Charters, Project Scope, Business and Technical Design documentation. Performed business process analysis and improvement; led JAD and RAD sessions working successfully with vendors and in-house developers to provide successful application and system implementations.
• Managed on-site and off-shore teams (Network, Database, System Engineers, Architects and Application Developers) responsible for installing Finance, Health Care and Security related mandatory and regulatory programming changes .

TECHNICAL SKILLS:

Software Tools: Microsoft Project, Microsoft Project Sever (EPS), Microsoft Office Suite, Microsoft Outlook, MS SQL Server, Oracle, ArcSight (SIEM) VISIO, JavaScript, JAVA, .NET, EDI, HIPPA, Rackspace, Cloud Technology, Perot Healthcare Business Process and Information Technology Solutions, ERP, ETL, CRM, Trizetto Integrated Health Care Software and Applications, Test Director, SharePoint, Clarity, MS Exchange, Innotas, Active Directory, Front Range ITIL Solution Set and IBM Lotus Notes.

Operating Systems and Hardware: Oracle OCC and Exadata Cloud, Cloud Infrastructure Technology, Microsoft Advanced Server 2000, Linux/Unix, Windows NT, Windows XP, Dell, Compaq and HP PC’s and Servers, Ethernet 10/100, CD-ROMs, Core Switches, Hubs, NIC Cards, Coax and STP/UTP cable, TCP/IP, FTP, PBX Server and Office Phone Service, M-66 Block, Public Switch Telephone Network (PSTN) VMware, Cisco, Telnet and DHCP Servers, Citrix and VDI, T1 and Full-T, WAS7, GSS/CSS and F5.

PROFESSIONAL EXPERIENCE:

Confidential, Cherry Hill, NJ

Technical Project Manager

Responsibilities:

• Responsibilities included Issues and Risks logs, Status Reports and Vendor support.
• Managing the Oracle ECM Database Migration PCI Certification for Transportation and Card Services and Finance.

Confidential, Philadelphia, PA

Technical Project Manager

Responsibilities:

• Successfully managed the implemented the ArcSight (SIEM) Hardware and Software upgrade project; upgrading EMS software from 6.0 to 6.8, activating new Loggers, Collectors, ConApp and ArcMC’s (with Vendor ReliaQuest) on time and on budget.
• Managed and directed the successful test and implementation of the Cyber Security Project (Phishing - SaaS tool) which included Phishing exercises, Education and Training along with Service Desk Support providing management with metrics, reporting and data to help better prepare CHOP for future Phishing breaches.
• Managed and Directed the implementation of the Network Data Loss Prevention Project (DLP) working directly with McAfee tools and support, Iron Port and Exchange software allowing the monitoring, notification, encrypting and blocking of specific rule sets for Social Security Numbers, Credit Cards, Medical Record Numbers and other associated email traffic breaches.
• Managed the implementation of more than 80 workstations and laptops and associated applications for Clinical areas, Pathology labs and Ambulatory.
• Successfully lead teams to install new applications and a new phone system for hospital office site locations which included adding new Fiber, POTS lines and PRI’s.

Confidential, Wilmington, DE

Sr. Infrastructure and Technical Project Manager

Responsibilities:

• Using Rally (Agile) entered Epics, Features and Stories to break out work effort into 30, 60 and 90 day durations of time not to exceed $500,000 cost variance over that time period.
• Worked directly with Business, Networking, Database, Middleware and other technology teams on showing them how to create Epics, Features and Stories for creating and managing backlogs while leading Grooming Sessions for projects.
• Managed infrastructure set up for Cloud project for environments which included servers, laptop support, networking and Citrix Farm set up and working with Rackspace (external hosting vendor).

Confidential, Philadelphia, PA

Sr. Project Manager

Responsibilities:

• Successfully implemented Oracle 11g upgrade for one of the primary Business Units in the company with no issues reports during the start of first day of processing and sever days after.
• Managing the upgrade on wire frame for on-line applications so that physicians can process their certifications and so that these certifications can be verified within the necessary time periods.

Confidential, Mount Laurel, NJ

Delivery Manager and Operations

Responsibilities:

• Successfully directed the installation of the MIAC and ACES servers and managed the implementation upgrade of the ALM/VAST and ARMCO software for two major departments allowing the company to comply with state and federal compliance and regulatory mandates - SOX and GAAP accounting and risk management controls.
• Using SDLC, RAD, JAD, Waterfall, Simple Agile (Scrum Sessions), ELT (Informatics), Data Warehousing and Data Mining managed the development teams and piloted the implementation of the software which will allow Confidential to provide Servicing and Imaging files to Two Harbors generating positive revenue for the company.
• Managed the development teams (Sapient, Dell, and IBM) which successfully provided the new upgrades for the CARS system enabling State and Federal Pre-exemption requirements to be met when originating (processing) mortgage related loans.
• Managed Customer Relation Management (CRM) project servicing in-house customers and departments which include Marketing Plans, Informatics and Data Analysis.

Confidential, Mount Laurel, NJ

Senior Technology Project Manager

Responsibilities:

• Successfully managed the installation of more than 150 servers for the more than 10 systems which included MS 2008 application servers, MS SQL database server, SAN, NAS, Racking and Mounting of Physical and Virtual servers, VDI and Citrix farms and full Network connectivity.
• Project Manager for Teller Image Capture Infrastructure project involving MS IIS, MS Application, VMWare, ETL Data Extraction and MS SQL database servers which saved the bank 10% in processing backend and front-end customers transactions going from paper to paperless data storage.
• Responsible for creating and updating Project Schedules, Key Milestone documents, Issues and Risk Logs, Hardware and Resource Financial Sheets, RFP’s, Action Items Lists, Issue and Risk Logs, and updating Share Point sites.
• Acted as Infrastructure and Application Support Project Manager for more than a half dozen projects that provided up to 15% savings by moving application off of Frame Relay and ATM to VPN, T1 as well as interfacing with CRM, ETL and ERP software applications.
• Responsible for installing hardware and software upgrades for Confidential Gift Card.
• Managed DBA’s, Network Engineers, Windows Engineers, Storage Engineer, System Engineers, Data Center Support Personnel and Functional and Technical Architects.
• Responsible for creating and updating Project Schedules, Key Milestone documents, Issues and Risk Logs, Hardware and Resource Financial Sheets, RFP’s, Action Items Lists, Issue and Risk Logs, and updating Share Point sites.
• Worked with Network Architect and acted as the Solutions Architect in developing the Blueprint for making the application and infrastructure strategies for upgrading and replacing ATM machines and hardware at more than 500 US site locations

Confidential, Claymont, DE

Technical Project Manager - Enterprise PMO

Responsibilities:

• Managed and Directed the Co-Relocation Project which included creating and managing the budget for all hardware and software purchases including Data Center, Networking, Help Desk and Customer Phone Center which included updating and moving servers and data for VM/Storage Environment, Catalyst and Nexus Core Switches, Public Switch Telephone Network (PSTN), Cisco Routers, MS Exchange, Active Directory and Multiprotocol Label Switching (MPLS) along with setting up the three primary Data Centers and Disaster Recovery sites.
• Responsible for evaluating and recommending software applications and products for supporting bank’s customer service applications using ETL, ERP, Data Mining and other applications and tools.
• Responsible for creating and updating Project Schedules, Key Milestone documents, Issues and Risk Logs, Project Fact sheets, RFP’s, Action Items Lists, Issue and Risk Logs, Business Design Documentation and updating to Share Point and Innotas.
• Worked with Senior Leadership, Business Continuity Analyst and Application Manager on developing the Blueprint on how the Disaster Recover and Business Continuity guidelines and process would be set up for the Data Center Move.
• Outlined the Strategy in Visio and Power Point and made the presentation to the Business and Sr. Leadership as to how the application moves would be handled, the strategy for the databases and what Service Level Agreements would be set for each of the banks applications

Confidential, Wilmington, DE

Senior Project Manager

Responsibilities:

• Successfully directed and managed cross-functional teams and multiple projects simultaneously for Card Services using SDLC, RAD, and JAD, Simple Agile (Scrum Sessions) and Project Management methodologies and principals for major projects with less than 1% of errors found on implemented code.
• Managed and directed the Business Improvement Process, Application Design and Implementation of the Confidential Credit card process.
• Identified and facilitated process improvement sessions with the Business and IT development teams using and interacting with ETL and ERP software.
• Worked with Senior Leadership and Business Teams for developing the Blueprint for implementing the new credit card process for the Disney World Park and Entertainment Center credit card system.
• Developed the Roadmap and Implementation Strategies with the Application, Networking and Database teams for mapping out how the Platinum, Gold, Premium and other various levels of credit cards would be processes and what benefits and processes would apply to each card.

Confidential, Philadelphia, PA

Senior Project Manager

Responsibilities:

• Managed and directed the Cognisant on-site and off-shore consultant development and testing team responsible for providing changes to Eligibility, Providers and Claims processing system reducing the amount of time for implementing program changes by 5% while reducing man hours required to produce changes by more than 10%.
• Successfully provided Project Scope and executive summary reports to Senior Management on a weekly and monthly basis allowing more than one hundred previously known break fixes to be successfully tested and installed in less than one year.
• Managed groups of up to nine developers and testers for providing application, database and system changes to the Trizetto Health Care system code.