Implementation Project Manager Resume

SUMMARY:

Certified Product Owner (CSPO) (Since 12/01/2012) (Agile Scrum Alliance Member)
Working towards PMP Certification (PMI Chapter Member)
Diverse professional with proven leadership, interpersonal, verbal and written communication skills, including technical documentation skills and presentation skills
Detail - Oriented, Motivated, Self-Starter, Team Player, Results Oriented, Flexible, Fast Learner
Willingness to learn new methodologies and processes

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Implementation Project Manager

Responsibilities:

Developed, defined and executed project plans, project scope, activities, schedules, budgets and deliverables.
Coordinated activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion was on schedule, within budget constraints and of the appropriate quality standards for the project scope.

Confidential

Provider Enrollment Analyst

Responsibilities:

Confidential

Agile Product Owner

Responsibilities:

Gathered business requirements and created user stories in JIRA for web portal.
Conducted daily stand-up meetings.
Prioritized product backlog based upon business value.
Conducted sprint-planning meetings with product team and held sprint reviews at the end of each sprint for stakeholders.
Created technical documents and training specifications.

Confidential, Jacksonville, FL

Systems Analyst

Responsibilities:

Elicited requirements using JAR/JAD sessions, interviews, document analysis, requirements workshops, storyboards, use cases and test scripts.
Created process maps / workflow maps / and strategized to seek technical solutions that would result in improved business practices throughout the organization
Developed project plans, managed project milestones and communicated with stakeholders.
Developed Service Level Agreements (SLA) to continuously improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Customer Service / Claims Examiner

Confidential

Responsibilities:

Handled written and oral customer inquiries for Medicare / HMO and Private Business Operations.
Adhered to HIPAA guidelines and privacy laws while providing superior customer service.