PROFESSIONAL SUMMARY:

• Agile Scrum Ceremony Facilitation Waterfall to Agile Transformations Agile Coach / Agile Trainer
• Jira Administrator Confluence Administrator SharePoint Administrator
• Executive Reporting Risk Mitigation Conflict Resolution
• Professional Communication Skills Motivated by Value Added Success Organized Multi - tasking
• Over 8 years of experience working with groups, teams and organizations that use Waterfall and Agile for delivering full life-cycle projects.
• Scaled Agile Framework (SAFe) in the Enterprise, Agile Mentor and Coach with a solid record of accomplishment in leading and transforming teams through the challenging transition from waterfall to agile practices. Actively coach and develop teams including distributed teams and stakeholders.
• Proficient in the application of agile software development methodologies in the development of robust systems that deliver true business value. Strong proponent of mentoring and lifelong learning.
• Equally proficient as an Agile or Waterfall Practitioner with 4+ years of Agile coach/ Scrum Master/Business System Analyst/ Technical Analyst experience working with executive leadership, business stakeholders, product owners, product managers improving process, thinking strategically and building teams with excellent measurable and valuable business results, out of which 3 years in managing Agile/Scrum model of SDLC, leading projects from Initiation phase to closing phase. Extensive sponsor and customer interface experience in the development and delivery of business requirements.
• Integrate Agile frameworks serving as Scrum Master and Kanban Manager, conducting Sprint Planning, Daily Scrum, Sprint Review, and Retrospective meetings for multiple teams and boards
• Supervised 3 Scrum Teams at a time and ensuring that team's success and progress are highly visible to Product Owner and Stakeholders. Managed Project Backlogs, release scheduling, project duration estimation and forecasting.
• Strong experience (Years) in working with agile lifecycle, and/or tracking, and process management tools like Rally and JIRA. Extensively used Rally for maintaining User Story Hierarchy, Backlog Grooming, Updating Tasks, Connecting Rally with Jira and Quality Centre, Planning Iterations and Releases.
• Business Analysis experience includes conducting JAD sessions, requirement gathering, documentation (Project Charter, BRD, and FRD), diagramming data, process mapping (Use Case and Activity Diagrams) compiled detailed project plan (to include resources, deliverable, milestones), developed test plans and test case scenarios and participated in post-project Analysis for guiding future projects.
• Ensured engineering practices like Continuous Integration, TDD (Test Driven Development), Automated testing and Pair Programming. Also involved in creating and reviewing test plan and test cases; manual testing and conducting User Acceptance Testing.
• Used SQL queries for data validation. Assessed the Change Request (CR) and provided the Impact Analysis of the same in accordance with the internal standards and procedures.

TECHNICAL SKILLS:

Operating systems: Windows 2000,2003, Windows 7

Packages: MS Office 2013, MS Project 2013, MS Visio, MS Project, MS Excel, MS Word

WORK EXPERIENCE:

Confidential, Malvern, PA

Scrum Master/Iteration Manager

Responsibilities:

• Specialized in IT product and project implementation framework such as Agile (SCRUM, XP), Lean Kanban, Agile project management, SDLC.
• Recommended and implemented successful 24/7 support team for Java / WebLogic / Linux / Oracle enterprise application.
• Flex Billing Project: In this project we work on Commercial lines accounts, Personal lines accounts and Bonds. Core billing work happens in Flex line where we bill at account level, client level and policy level based on their billing frequency which bill either quarterly, monthly, semiannually or annually, etc. Generally we deal with Agent center, policy center and stakeholders.
• Work with product owners to groom the backlog and plan sprints.
• Worked on JIRA Agile projects like Creating Scrum/Kanban boards, configured swimlanes and columns. Created quick Filters using complex JQL and Reports for Sprints.
• Experience with Atlassian JIRA installation, administration and maintenance.
• Worked on SAFe framework with other scrum teams on the ART, worked with Release Train Engineer, System Architects and system Team for Infrastructure requirements and to support integration testing .
• Team met all SLAs for issue resolution before the team was aware it was being measured.
• Created tools and processes that reduced application deploy time from two hours to five minutes, reducing production downtime.
• Coaching team on Agile principles and practices to meet sprint commitments .
• Reviews sprint deliverable associated metrics (sprint burn down) .
• Facilitated daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings.
• Understanding the current process, gathering requirements, investigating potential solutions that can be implemented in Jira.
• Effective communication with my team to make sure they always have what is needed to get us a successful sprint.
• Manage Jira workflows, screen schemes, permission schemes, and notification schemes.
• Following SAFe when working on multiple Agile Teams and by closely working with the Product owner to come up with the Prioritized backlog.
• Educating teams, Product Owners, and stakeholders on Kanban Practices, Policies, and Principles.
• Designed team Kanban boards to control the flow of deliverables and service level agreements.
• Tuned WebLogic/Java memory settings to prevent daily WebLogic crashes, increasing up-time of application from 96% to 99%.
• Expertise in training Project managers and stakeholders in understanding JIRA terminology.
• Expertise in working with Complex JIRA Workflows, and Managing third party Plugins.
• Tuned Java garbage collection parameters to meet requirements of 70 ms response times for high volume mail processing. Reduced reject rates from 30% to 15%.
• Drove architectural changes to database and application to improve performance. Reduced mail processing reject rates from 10% to 3%.
• Implemented application SLA monitoring.
• Working closely with BAO in managing the priorities of the backlog, backlog grooming and continuous delivery of features.
• Attending scrum of scrums for the work we had dependencies from other teams.
• Direct the team and keeping track of the things (Schedule and money) from project Initiation (Iteration-0) Phase through the delivery of final product by enacting change and continuous Improvement.
• Track and manage the metrics like Error percentage, velocity, Iteration metrics, Release metrics and all other metrics which adds value.
• Reviewing any Risks and Issues (Risk management Process)

Confidential, Cedar Rapids, IA

Scrum Master

Responsibilities:

• Following an 18-month failed project, engaged as Agile Coach, Scrum Trainer and initially as Senior Scrum Master to facilitate an organizational transformation and the adoption of Scrum and Kanban methods and practices across multiple teams.
• Advocated and taught Agile (Lean) processes to ensure that the team is always following the framework. Tracked and communicated sprint/release progress via information radiators. Ensured the development team is practicing the Lean agile principles of collaboration, prioritization, team accountability, and visibility.
• Introduced, drive and continuously improved team delivery via technical best practices such as automated testing, refactoring, pair programming, test driven development, and continuous integration .
• Incorporated Agile Scrum and Kanban frameworks into projects, saving considerable time and expense over traditional project plans.
• Worked on HR Domain with JIRA Project Owners to review, triage, and prioritize all new Jira items into corresponding queues and escalate issues and update stakeholders as appropriate. Own JIRA issue tracking tool, including workflow customization and reporting. Produced and communicated Sprint and issue-related metrics. Ensured that JIRA items contain sufficient detail to be worked quickly/efficiently once assigned to a Sprint. Scheduled and sponsored cyclical retrospectives to improve Sprint performance and communication. Analyzed JIRA backlog items by project to identify common root causes or associations, perform efficient item grouping and assignment. Helped the team to maintain their Scrum tools (Story board, Action board, charts, backlogs, etc.).
• Expedited good sprint planning, helping the team in making appropriate commitments through story sizing and task definition. Worked with the Product Owner to maximize ROI and attainment of project objectives Sprint reviews and planning knowledge.
• Responsible for facilitating and coaching the DB2 Utilities team in agile methodology and practices. Scheduled the daily standup meetings, the backlog grooming session meetings, sprint review and retrospective meetings.
• Mentored to development teams, project managers and business stakeholders in Scrum and Agile. Presented lunch and learn introductions to Agile and Scrum. Trained the team on Agile values; helping them realize the full value of Agile. Persuaded Product owner in splitting user stories and acceptance criteria. Promoted Backlog grooming and prioritization with Product Owner.

Confidential, Grand Rapids, MI

Scrum Master/ Agile Coach

Responsibilities:

• Worked on annual enrollment project for Confidential where the purpose was to provide benefits to employees. Tasks included requirement understanding, providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders and identifying business needs in Benefits project (Insurance domain).
• Worked for Health-care domain on areas like Arrears, Prudential, Part Time/Full time/ Management/ Temp Benefits, 401(k) Loans, Expat, Scanning solutions, Guide data, etc. My job role required Agile facilitation, communication skills, creative and technically savvy.
• Analyzed and documented information provided by a variety of project stakeholders, eliciting requirements from the stakeholders, and facilitating communication between the different organizational units involved in the project life cycle.
• Served as scrum master conducting daily scrum calls and working through any blockers from team. Wrote user stories and acceptance criteria, responsible for PSI and Sprint planning, maintenance of backlog and conduct retrospectives to support agile project
• Served as Scrum master, providing weekly project status report and supporting a team having both onsite and offshore members. Participated requirements elicitation, interviews, prototyping, business process modeling, use case, workflow analysis, requirements traceability and UAT.
• While involved with the entire product life cycle, focus is on driving new product development so we could deliver superior and differentiated new products - ones that deliver unique benefits and superior value to the customer.
• As an Agile coach, tutored leaders and teams through the transformation and provided the necessary training and references to enable the ideal management and team structures. Created and conducted training courses for Scrum Masters and teams related to agile best practices, understanding and improving team dynamics and team performance
• As a SAFe Agilest, helped foster the culture of discipline and craftsmanship of effective Agile Teams. Eliminating all impediments to help increase velocity.

Confidential, Grand Rapids, MI

Scrum Master /Sr. Business Analyst

Responsibilities:

• Facilitated an Agile transformation throughout the QTS Datacenter; assisted with establishing foundation of Scrum methods and practices for serving the information needs of law enforcement and court administration. Coached the Agile Enterprise Transformation for over 3 Agile Teams.
• Collaborated on an Agile Coaching Team to consistently implement Agile principles, practices, and rules across all teams. Identified Enterprise constraints to Agility and led constraint resolution planning and execution.
• Conducted an Agile Readiness Assessment; provided advice and mentoring on implementing Scrum methods and practices related to roles (Scrum Master, Product Owner & Team), events (Sprint Planning, Daily Scrums, Sprints, Backlog Grooming, Sprint Reviews & Sprint Retrospectives) and artifacts (Backlogs & Performance Metrics).
• Served as Agile Coach, Scrum Trainer and initially as Scrum Master to facilitate organizational transformation and the adoption of Agile principles that improved software quality, productivity and predictability of release schedules; contributed to the successful release.
• Established an Agile Coaching Mentorship program. Helped build out Coaches training with Training department. Mentored internal Agile Coaches and performed Technical Business Analysis. Also involved in Use Case Modeling, Data Modeling, Process Modeling and Solution Architecture Modeling.
• Advised the restructuring of the PMO to be an Agile PMO. Created a Project Methodology Selection Matrix (Kanban, ScrumBan,Scrum, Water- Scrum-Fall, and Waterfall). Created and executed a strategically phased Agile Transformation plan. Led an Agile Transformation to phase ramp-up usage of multiple Agile frameworks and methodologies (Kanban, ScrumBan, Scrum, Water-Scrum-Fall, and Waterfall). Modeled Agile project scheduling scenarios.
• Aided Teams in methodology \ framework Process Improvements. Created a standard Agile Team Assessment. Conducted standard Agile Team Assessments with Process Improvement Roadmaps.

Confidential

Business System Analyst

Responsibilities:

• As a Business System Analyst worked in gathering, writing and editing requirements for the business clients, project management, acted as end user advocate, developed standards and gave training for junior and mid-level Business Analysts, analyzed and responded to RFPs for the Tenaris business.
• Provided project leadership for the in-house CRM solution, including production timetable, status reporting, client and project team co-ordination and quality assurance.
• Lead the planning, implementation, and support of Remedy Suite of applications to address customer requirements. Troubleshooter Remedy workflow, system errors, Mid-Tier and gained knowledge in Remedy Configuration Management Database (CMDB).
• Processed re-engineering and gap analysis for existing clients to streamline operations.
• Leverage technology and process to alleviate problematic areas of doing business, partner with other organizations and business partners to find solutions.
• Simultaneously handled 13 project landings within 6 months deployment schedule to Confidential service desk organization support.
• Created business rules, process maps and SQL queries for use in testing and production.
• Integrated of the application in UAT and Production Server and prepared Unit Test Cases and Functional Test Cases. Specified test scenarios and scripts for project test. Also provided implementation support for full lifecycle from project test, UAT and into production.

Confidential

Technical Analyst

Responsibilities:

• Following a tightly structured System Development Life Cycle (SDLC). Worked as a member of the AMI team to gather, document and clarify requirements for the business.
• Worked closely with the Information Technology Group, Business Analysts and other areas of the organization to achieve goals and success for the business.
• Worked with packaged application/SAAS vendors to maintain the integrity of business requirements through implementation.
• Considerable experience working with product proposition teams in launching and implementing new products and product features.
• Good experience within the Wrap industry having worked for a platform provider and worked for an end client on implementation of another platform.
• Have some experience in Project Management, maintaining project plans, attending management meetings, managing small to medium size teams.
• A team player who understands the need in building working relationships with both business and technical colleagues, able to take a pragmatic approach when required and be delivery focused.
• Analyzed, identified and corrected data issues with key systems using Confidential .