Program Director Resume

Profile: An experienced professional with a combination of Corporate Sales/Business Development, Client Service Management and Operational Management experience on a technical foundation, brings to the table the ability to successfully combine multiple aspects of Business Operations and Business Process Outsourcing including Strategic Planning, New Client Acquisitions, RFP Proposal Submissions, Product & Service Implementations, P & L, and Client Relationship Management.
Experienced in identifying specific clientele needs and developing and delivering a customized solution, examining and evaluating business structures to recognize operational areas which require improvement and providing long term goals including initiatives geared towards operational excellence, launching and managing new business implementations, building and maintaining effective business relationships with employees from entry-level up to C-Level executives.
Professional Goals include continuing to grow as a business sales leader, take on challenges which will develop an advancement path, share my experiences with colleagues and learn from their successes/challenges.

Education:

Psychology Degree Program

Experience:

Confidential, (March 2010 - Present)
Sales/Business Development Director
Senior Program Director - Client Services

Managed nine (9) new client implementations, exceeding sales goals resulting in over $2 Million in new annual revenue.
Executed ten (10) client expansions by building a strong partnership, identifying the opportunity and closing the sale resulting in an additional $2.5 Million in revenue.
Operational Management for multiple lines of business which supported Small/Medium sized companies, Fortune 100 companies and Government Agencies producing corporate income of over $25 Million annually.
Achieved consecutive monthly client satisfaction scorecards ratings with A+ results.
Supervised a team of 20 Front Line Managers with 400 Indirect Reports.
Designed and delivered over fifty (50) business reviews and sales presentations to executives and decision makers ranging from Directors to C-Level management.
Directly managed up to forty-five (45) direct reports.
Client Service Manager for Key Account producing over $30 Million Annually.
Created an initiative which increased client's customer retention by 333%.
Assisted corporate analysts and managers in launching new marketing programs to increase revenue and provide a better customer experience.
Monitored team performance to ensure all company goals are met along with client's Key Performance Indicators (KPIs) which included Sales Per Hour and Average Order Value.
Written and delivered employee evaluations, performance documentation, and executed employment decisions.

Confidential, (2005-2007)
Assistant Branch Sales Manager

Directly supervised 8 personnel, including inside & outside sales professionals.
Drove both inside and outside sales efforts to meet branch revenue goals in access of $4 Million annually.
Incorporated specific data on current and future construction projects to produce anticipated revenue forecasts.
Evaluated customer's opportunities and rental needs for current and upcoming projects to provide a customized solution.

Confidential, (1997-2002)
Cryptologic Technician - Communications Specialist

Provided telecommunications support to the fleet including air, surface, subsurface and shore.
Controlled and operated communications systems and networks including satellite systems, network servers, patch panels, routers, multiplexers and communication security devices.
Assured signal quality and path integrity using test equipment such as protocol analyzers, distortion test sets, spectrum oscilloscopes and state-of-the-art signal analysis equipment.
Restored 3 classified government computer networks which had been inoperable back to 100% functionality.
Wrote and finalized ten Standard Operating Procedures on a wide variety of computer networks, operations, software programs, functions and equipment.
Awarded 2 Navy Achievement Medals for superior performance.

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