SUMMARY:

• Overall 8+years of experience in multi - faceted roles(Analyst/Market Research), Salesforceweb-based projects, credit card, KYC Commercial banking.
• Certified Scrum Master with 5+ Years of experience in role of Scrum Master.
• Managing and leading team members, allocating resources among team membersand guiding the team till the final deliverable.
• Experience with driving the adoption of Scrum rules, removing impediments and fostering self- management
• Extensive experience with creating business requirements documents, functional requirements documents, epics, user stories, use cases, use case diagrams, acceptance criteria, wireframes, and process flow diagrams.
• Experience in coaching scrum team on agile methodology and removing impediments.
• Proficient in using Agile Scrum methodologies , performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Expert in Tracking & Managing Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
• Added responsibility in assisting Product owners in creating product backlog.
• Extensive Knowledge in building Custom Applications that includes administration, configuration, implementation and support experience.
• Analyzing bugs, interacting with team members in fixing errors and UAT and also assisted in Post - Production support.
• Highly recognized for excellent communication people skills, project management capability, and the ability to successfully influence and drive harmony across cross-functional teams.
• Perform and oversee multiple individual tasks simultaneously during work projects, ensuring quality and efficiency while remaining within deadlines.
• Team worker who is able to adapt in highly dynamic and changing situations.

TECHNICAL& FUNCTIONAL SKILL:

MS (Excel, Office, Access), MS Visio/Smart Draw, Jira, Version One, DOORS.

WORK EXPERIENCE:

Scrum Master

Confidential

Responsibilities:

• Guide the team and Organization on how to leverage Agile/Scrum practices and values to maximize the delivery of business value.
• Working with the team on applying self-organizing, self-corrective behavior, analyzing and adapting to feedback inputs (Metrics, Sprint reviews,Retrospectives for all purpose of building high performing teams.
• Continually improved Scrumskills through education& engaging with fellow Scrum Masters
• Responsible for protecting securing and proper handling of all confidential data held by company to ensure against unauthorized access, improper transmission.
• Working on coaching the team with Agile understanding and framework.
• Responsible as a Scrum administrator for scrum board making sure all cards are upto date and scrum tools like Jira software working well.
• Worked with Product owners, coordinating product backlog grooming& story estimation.
• Planned & conducted requirements elicitation meetings with to collect functional and non-functional requirements relating to clients Salesforce technology enhancements and initiatives.
• Support and educates the Product Owner in applying the scrum framework and agile principles, and in particular the importance of refining and maintaining Product Backlog.
• Implemented and supported Sprint planningand retrospective activities
• Primarily involved in creating a prototype of the application to create POC of their existing CRM processes into Salesforce Sales Cloud, besides formulating and executing process flows and product backlog

Analyst/ Project Coordinator

Confidential

Responsibilities:

• Collaborate in the planning, design, development, and deployment of new applications, processes, and enhancements to existing applications and processes, prepare for the operating system deployment and new application delivery options, access incompatibilities and mitigation options.
• Successfully guided 3 development teams transition from Waterfall to Agile development.
• Coached team members Agile processes and facilitated planning meetings and retrospectives.
• Conducted regular meetings, facilitated communications, ensured coordination, cooperation among team members, maintained task board and produced daily burndown charts
• Removed impediments and avoided distractions to maximize productivity. Encouraged and implemented process improvements. Create team building opportunities.
• Working knowledge of JIRA’S Scrum Management boards bug ticketing system and internal wiki solution.
• Assist in subproject planning, budgeting, vendor selection and quality assurance efforts.
• Maintained project documentation and business procedures on team Share Point site
• Collaborated with Developers to determine feasibility, documented possible solution, tested selected solution and delivered end product to customer.
• Responsible in Identifying and Documenting requirements acting as a liaison between the development team and onsite support teams Load Set Engineering teams,Desktop Delivery.
• Created a survey to collect task details carried on by the OSS team and come up with a formula to calculate ROI. (Return of investment) for an ongoing project.

Scrum Master

Confidential, Jersey City

Responsibilities:

• With a month training in house I was responsible in performing analysis if document imaging solutions for banking applications
• Collected and maintained the business requirements from Business areas which are directly going to use and adapt to new technology
• Organized and facilitated project planning, daily stand -up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum -related meetings.
• Continuously learned Agile/Scrum techniques and shared findings with the team.
• Updated Agile tracking systems(Kanban) to provide transparency on product andspring backlogs
• Documentation for requirements were created including Workflow, Imaging and Correspondence, interfacing with the businesses for the upcoming projects.
• Carefully Analyzed the requirements with Product owner and the Team and documented it in Product backlog.
• Assisted with internal&external communication, improved transparency, and radiated information.
• Gathered requirements for system updates with Line of Business and understand IVR.
• Defined Business Solutions around IVR and Routing Requirements.
• Reviewed and provided feedback on the training and reference material being created for the system end users and assisted in User training for the new application.
• Created and depicted the high level end-to-end Mortgage life cycle process using influx tool.
• Acted as a liaison with Business Technical Resources and system development departments
• Collected and maintained the business requirements from Business areas which are directly going to use and adapt to new technology.
• Documentation for requirements were created including Workflow, Imaging and Correspondence, interfacing with the businesses for the upcoming projects.
• On board with the team in examining business system design needs, produced Business & FRD (Functional requirements documents) for implementation of new applications tracking system.
• Created a consolidated ad comprehensive Microsoft excel spreadsheet of Imaging/Correspondence listing over 400 products, Servers, Applications and Vendors.

Environment: UML, IBM, Web-sphere, Agile, Rally, Studio4.0, Java, J2EE, Oracle 10g, HTML

Analyst/Product owner

Confidential, NJ

Responsibilities:

• Developed Lead Management Processes using rules engine software.
• Being the voice of Customer & providing a Business perspective on Value during development.
• Prioritized daily work within an Agile team and maintained Backlog for future consideration.
• Performed in-depth review of all existing compliance programs to ensure their adherence.
• Assisted Manager and author rules set for lead routing.
• Created and Analyzed Dashboards that measure and track company Sales KPIs.
• Data Analyzing from multiple sources to refine and improve Lead Management Processes.
• Drive adoption of best practices for systems usage across sales and operations staff,via internal training team.
• Collaborate with IT/Sales/Marketing and 3rd party implementation partner to design and initiate initial instance build-out, functionality and roll-out strategy.

Analyst/Product Owner

Confidential

Responsibilities:

• To use my expertise on and after thorough understanding of the consumer lending business model to create requirements and document them.
• Developed Process (DFD) and Date (ER) models for the AS-IS and TO-BE systems.
• Primary responsibility was to contribute to the technical development and management of client servicing platforms supporting client services and related capabilities under GCS organization.
• Participated in Daily Stand up, Sprint Planning with the Technical team to help with User stories feasible in Agile.
• Coached the teams on Spring Retrospectives after each spring and documented appropriate feedback.
• Participated in requirement analysis by gathering both Functional and Nonfunctional requirements via user interviews and JAD sessions with the process owners, stakeholders and document analysis and represented the requirements in RTM using Requisite Pro.
• Wrote user requirement specification (URS) and Functional requirements specification (FRS) as per the Business requirements and process flow.
• In capacity of fulfilling role of Product owner, assisted the task of prioritizing, clarification of product Backlog.
• Attended Daily stand up meetings,worked with assigned resources to remove any technical impediments.
• Extensively interacted with both User group and development team in coming up with structured charts, Class and Sequence diagrams.
• Contributed in the development of new modules in the HR department for the user education and training about the new system.
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.