IT Project Manager Resume

PROFESSIONAL SUMMARY

12/05-Present Contract Positions, Confidential, IT Contractor

Perform PC migrations/deployments
Travel on-site for personal customers that need technical assistance at their home or business location
Replace and configure existing machines with new workstations and printers
Provide comprehensive system support
Setup and configure wireless networks with security
Support of Mac OS and Microsoft Office in a help desk environment
Inventory on desktops, wireless devices, laptops and network printers
Backing up of data to external USB hard drive device
Call center assistance via email and phone systems
Perform password re-sets on user accounts
Hardware/peripheral support, troubleshooting, configuration and updating

5/05-11/05 Confidential, System Control Operator/Dispatcher

Controlled all train operations via a specialized computer system based out of Canada
Worked in Help Desk department supporting all customers with train related issues
Preformed hardware and software maintenance on a regular basis
Dispatching to fellow personnel, maintenance, security and transit police using AEGIS dispatching software
Analyzed the implication of reported user problems and acted on them accordingly
Performed Supervisory Control And Data related tasks to ensure proper security
Tested all token machines at each station daily for consistent operation

9/01-5/05 Confidential, IT Project Manager

Responsible for training and supervising 3 other technical staff professionals
Developed and revised procedure manuals to assist staff in all aspects of mainframe operations
Internal and external support, as well as server issues and end-user support
Provided technical expertise in Microsoft NT and 2000 Professional Networks
Provided administrative support for the company such as answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries as needed

EDUCATION: