SUMMARY

Project Manager with a proven record of success in executing end to end projects using formal PMI/PMP methodolgogy; meeting and exceeding timeline and budgetary goals. Creative, persistent problem solver, who thrives on challenges, and excels under pressure. Insightful, resourceful team builder who possesses outstanding interpersonal and communication skills. Consistently builds trustful relationships, working closely and extensively with senior leadership, maximizing business opportunities while satisfying customer and management requirements.
Strategic and Operational Planning Competitive Intelligence Management
End to end Project Life Cycle Management Customer Survey Analysis and Reporting

PROFESSIONAL EXPERIENCE

Confidential, 1990 - February, 2009
Product Marketing Manager, Confidential, Morristown, NJ (2006-2009)
Small Business Marketing, Planning, and Analytics
Active team member focusing on projects assigned by the director including competitive intelligence.

• Authored and managed the Business Continuation Plan for Department Director meeting company wide objective; secured information for Disaster Recovery.
• Co-authored Competitive Intelligence Alerts for Offer Management, Sales, Marketing and Upper Management distribution aiding market and sales planning.
• Managed SMS Text Messaging to 170K TDMA Corporate, Individual, Small Business, Government Customers for migration to the AT & T GSM Network meeting FCC mandated deadline for migration.
• Conducted Small Business surveys of cancelled account customers; gained knowledge of customer experience, their reasons for cancellation, included analysis of root cause; results assisted marketing in formulation of future offers.
• Managed the Customer Lifecycle Management reporting deck for director. Assisted Executive Director with Business Mobility Final Results Report (monthly) including aggregate input from cross-functional teams; communicated results to Business Mobility and Corporate Leadership.
• Participated in Vice President level project that emphasized listening to Small Business Customer Care calls in the newly developed Small Business Care Department and made recommendations for a better quality customer experience.
• Coordinated and reported department results during the Prefer to Refer company wide project. Engaged personnel to recommend products and services, ensuring success of the project and increased revenue to the company.

Project Manager, Confidential, Basking Ridge, NJ (2005-2006)
Business Alliance Channel and Mobility Voice Offer Management
Manager of special project deliverables owed to Vice Presidents of the Business Alliance Channel and Mobility Offer Management.

• Managed the development of the On Boarding process (Phase 1) for Business Partners and Sub-Dealers, including organizing the process by streamlining the procedure.

• Provided expertise in planning the 2005 Business Alliance Partner Forums, affording outside partners the opportunity to learn about new technology, features, devices and advanced services. Saved and increased the New York City and Las Vegas Forums by personally contacting 500 distributors.
• Retail Store Project Management/Legal Assistant III, AT & T Wireless, Paramus, NJ (2003-2005)
  Managed work flow schedule of Retail Stores and Kiosks as core member of Legal, Real Estate, Construction, Sales Team, reporting to Corporate Counsel. Managed licenses for New York City Retail Stores.

Confidential, Paramus, NJ
In-Building Solutions Project Manager, Confidential, Paramus, NJ (2000-2002)
In-Building Solutions Sales Department
Managed multi-disciplinary/multi-company project teams achieving successful design, procurement, installation, and systems commission of building-wide distributed antenna systems/cellular base station equipment; provided technical/network expertise to Sales Managers on customer visits.

• Managed matrix project team of 15 responsible for installation of wireless distributed antenna system connecting to existing micro cell for Pfizer New York Corporate Headquarters. $700,000 project delivered on time and within budget.
• Awarded Project Manager of the Month Team Award four times in 2001 and chosen by Pfizer to direct all their future implementations. Utilized effective customer relationship skills to save project.
• Negotiated specialized training and customer care for high profile Citigroup Executive Account that resulted in increased revenue and customer loyalty.
• Restarted and managed Meadowlands Complex Project; results included customer satisfaction and increased annual revenue and customer loyalty.

Business Analyst, Confidential, Paramus, NJ (1999-2000)
IT National Markets Deployment & Training
Developed and managed a comprehensive national communication plan to bring reporting tools for National Marketing, Sales, Corporate Care and Finance into compliance for Y2K. All departments were compliant by end of 1999.

Held additional positions in Executive Administration within Confidential, in the Engineering Department.

EDUCATION

Masters Certification Project Management
Stephens Institute of Technology/AT & T School of Business and Technology
B.A., Sociology / Psychology

Specialized Training: Wireless Office (WOS2.0) Training-Ericsson University; Global System for Mobile/General Packet Radio Service (Data) Training; AT & T Network and Network Services Telecommunications Training - Domestic and International Network Switching and Signaling System 7 Architecture.