SUMMARY:

• Over 15 years of experience managing and implementing healthcare, e - commerce, enterprise and retail software products, systems and projects using product and project management skills, vast technical and business background.
• Possess deep knowledge of product and project management as well as technical aspects of software/web development in Healthcare, E-commerce and retail environments using Microsoft and open source technologies, server and cloud platforms, ERP/PIMS/CRM/CMS.

WORK EXPERIENCE:

Confidential, New York, NY

Senior Product Manager

Responsibilities:

• Driving and managing company’s productization and go-to-market efforts for a suite of internal products.
• Developing a go-to-market strategy, launch collateral, prioritizing team’s efforts on each product in the suite.
• Working with Presales and Account Management on discovering new opportunities of introducing the suite to new and existing EPAM customers.

Confidential, New York, NY

Product Manager

Responsibilities:

• Assumed responsibility for company’s flagship product innovation (Retail Management System for wireless businesses), creating a separate strategy to bring all aspects of the product into contemporary technology landscape; improve time-to-market response and quality of delivered features.
• Created, designed and currently developing an automated Carrier Commissions Reconciliation System for major US carriers. The system reduces manual reconciliation work and recovers 60-80% of lost revenue for participating dealers while adding between 60 to 100% to company’s ARPU.
• Increased ARPU by 5% average, while significantly reducing the cost of solution maintenance by partnering with the new solution provider to bring additional functionality to the core product. This also allowed Sales org to bring several strategic clients and expand into the underserved market.
• Improved performance of customer support department by 30% average by completely rebuilding customer support model, introducing more modern tools and processes.
• Improved retention (especially among large clients) by creating integration solutions with multiple vendors. Solution resulted in improved customers’ operational efficiency and reduced manual operations while working with company’s system by 90%.
• Led Product Improvement initiative by proactively researching, testing and implementing additional product features, functionality and integrations that address customers’ requests, pain points and add competitive edges to the product.
• Pioneered, designed and currently implementing a new approach to company’s reporting solution, completely redesigning the way data presented to customers, partners and vendors. The new approach should reduce report redundancy, decrease go-to-market times and allow greater data visibility for customers/partners and the company itself.
• Implemented omni-channel strategy for B2B and B2C using eCommerce solution integrated with company’s own Retail Management System. This has closed a gap in product offering, resulted in better client retention and acquisition, created a new revenue stream for the company and allowed the company to expand into a completely new market.
• Worked with sales, business development, customer support and delivery organizations shaping the future of the product and strategy to respond to both market and customers’ needs.
• Created and managing new Customer Communication initiative aimed at rebuilding ways the company communicates with current and prospective customers.
• Acted as a liaison between partners, vendors, business, and development teams, translating high-level business requirements into product functionality and features, negotiating scope, timelines, and delivery dates.

Confidential, Melville, NY

Product Owner / Project Owner / Technical PM / Solutions Architect

Responsibilities:

• Delivered Health System’s Call Center application replacing manual processes and record-keeping:
• Established a single workflow at a call center
• Covered multiple use cases and business streams (patient risk score categories)
• Separated access for clinical and non-clinical call center workers
• Provided required integrations with other clinical systems (EMRs, Imaging, etc)
• Continued to regularly release updates as scheduled acting as Product Owner and technical architect
• Managed a distributed team of 7 engineers using rapid application and prototype development platform.
• Delivered brand new end-user facing integrated clinical data web application; led multiple application integration projects acting as Product Owner leading distributed Agile/Scrum team of 9 engineers. Prototyped and proposed mobile-first application design, allowing clinicians completely migrate to use mobile devices of their choice (tablets/phones).
• Represented both teams in Change Control meetings and architecture discussions.
• Owned teams’ technical infrastructure and technical change management, proposed and validated upgrades, maintained source code and technical documentation. Worked with PMO and procurement on infrastructure delivery required for projects.
• Managed relationships with senior leadership, clients and peer IT teams ensuring requirements are gathered and met during implementation. Negotiated/established communication protocols and APIs.
• Established and worked with PMO on improving software development processes for teams where multiple outside and internal resources are involved, ensuring teams follow SAFe/Agile/SDLC processes, meet user experience/coding/testing and delivery standards. Provided clear communication paths and focused team efforts on quality delivery and issue resolution.

Confidential, Cherry Hill, NJ

Consultant

Responsibilities:

• Lead a team effort to produce requirements and functional specification documents and develop a solution for processing merchant payments via Discover payments network.
• Supplemented team’s efforts on data processing optimization.
• Assisted Confidential with expertise on data transformation and modification processes using C# and MS SQL.

Confidential, New York, NY

Manager of Web Development

Responsibilities:

• Initiated and led company’s platforms migration from proprietary e-commerce and CMS systems to open source solutions (Magento and WordPress) allowing company to reinvest 35-40% of IT budget internally.
• Set up a project tracking process with merchandise, marketing and creative teams which resulted in 50% improvement in overall project delivery times.
• Hired and managed a team of 4 in-house developers (PHP, MySQL, JavaScript, and JQuery).
• Re-negotiated contracts with vendors slashing costs by 25%, increasing vendor output up to 20%.
• Managed external/vendor developers (.NET/MS SQL - up to 12 developers, including offshore) and vendors' support teams (4GL - US-based and offshore), established Agile/SDLC processes in DEV team.
• Led in-house e-commerce projects from gathering business requirements from multiple internal groups, defining scope of work to creating technical specifications, budgets to execution and deployment.
• Served as technical advisor leveraging new technologies, cross-divisional technology optimization, digital content distribution, CDN, CMS, CRM, data architecture and e-commerce infrastructure.
• Oversaw major projects, IT budgets, priorities, standards, procedures, and overall IT performance.

Confidential, Brooklyn, NY

Web projects manager/Team Leader/Owner

Responsibilities:

• Lead web design and technology development through all phases, from business goals to deployment.
• Managed and delivered e-commerce, CMS and other web projects, including development (LAMP/PHP, MySQL), pre-launch and after-launch support and maintenance, client support and training sessions.
• Gathered requirements from clients and prepared functional specifications and requirement documents; systems design documents, user manuals and help materials.
• Managed project budgets, schedules and resources; prepared budget and schedule estimates.
• Assisted clients with integration of multiple e-commerce sites based on various e-commerce platforms
• Hired and managed teams of developers (from 4 to 12 people), designers and UI engineers, including remote and offshore teams and developers.