SUMMARY:

• Exceptional manager with broad based skills in leading a variety of organizations such as Information Technology, ERP, supply chain, customer service, service desk, call centers, consulting services and software development.
• A professional who leverages exceptional acumen with a broad technological expertise to deliver solutions that profitably impact the bottom - line for companies that span a broad range of industry verticals.
• Expertise in reducing expenditures, increasing performance, and streamlining operations by strategically planning and tactically implementing effective systems, processes, and controls.
• Adept at developing and managing all aspects of large projects and delivering business solutions on time and under budget.
• Skilled communicator and liaison with unique ability to translate business needs to technical and leadership teams to ensure a clear definition and understanding of all objectives.
• Proactive, goal-focused service professional with demonstrated talent at creating and leading motivated teams.
• 37+ years management and consulting experience
• Business process development, re-engineering and modeling
• Project manager/director for numerous ERP (Oracle and Confidential implementations
• Managed five world-wide technical and product support call centers and field service operations
• Extensive call and data center technology knowledge
• Architected $300M revenue supply chain program
• Managed world-wide inventory locations
• Managed multiple million-dollar complex concurrent development projects
• Directed on and off shore development teams
• Implemented IT and Customer Service operations for four rapid growth startup corporations
• Updated existing and build out of new enterprise data centers
• Aviation Maintenance Management training and technology

AREAS OF EXPERTISE:

• Service Desk Management
• Release Management
• Consulting Practice Management
• Business Solutions
• Contract Management
• Business Continuity Solutions
• Project/Program Management
• Key Performance Metrics
• Architecture Design
• Data Center Buildout
• Risk Management
• Operations Re - Structuring
• Business Solutions
• Asset Management
• Customer Service Operations
• Financial Management
• Advanced Supply Chain
• Vendor Management
• DOC / ITAR
• Call Center Management
• Product Lifecycle Management
• Strategic Planning
• Capacity Planning
• Service Level Agreements

PROFESSIONAL EXPERIENCE:

Sr. Project Manager

Confidential

Responsibilities:

• Responsible for implementation of Confidential Budgeting Tool for Seattle University
• Integration of Axiom to Colleague (Ellucian ERP) system

Program Director PMO

Confidential

Responsibilities:

• Engage with Confidential Enterprise Services to provide outsourced support for the Rapid Deployment Center ( Confidential ), Services Contract Office (SCO) and Master Inventory (MAI)
• The Confidential serves as the service desk (first point of contact) for Confidential business travelers and Resource Managers (RMs), acting as a liaison between the traveler, RM, and multiple internal stakeholders engaged in supporting business travel documentation recommendations for Confidential employees
• Ensure that Confidential resources traveling and conducting work in a foreign country obtain the appropriate documentation and stay compliant with immigration laws prior to traveling avoiding issues such as fines, rejection of future visa applications, detention, arrest and/or deportation of travelers or denial of entry for future employees.
• SCO manages all service contract issues, questions and all non-standard terms for all Confidential Services Contracts. Manage 3,000+ contract master templates which includes translation from English to other languages
• MAI team audits all Confidential services contracts and records data related all contracts contain non-standard terms
• Manage Confidential 365 CRM environments related to the programs
• Using Power BI for complex metrics reporting

Sr. Project Manager

Confidential

Responsibilities:

• Responsible for large scale multi-million-dollar Confidential implementation projects

Sr. Program/Project Manager

Confidential, Seattle, WA

Responsibilities:

• IT Project/Program Management Contractor for Store Delivery and Logistics process improvement

Sr. Program/Project Manager

Confidential, Seattle, WA

Responsibilities:

• Responsible for large scale multi-million-dollar Confidential implementation projects.
• Managed service desk for Confidential Retail application utilized in all Confidential Retail stores.
• Management build out of the hosted data center environment in MSIT and eventual move to Confidential data centers.

Oracle Agile PLM Technology Manager

Confidential, Bellevue, WA

Responsibilities:

• Manage implementation of Oracle Agile PLM software across multiple Lines of Business

Sr. Project Manager

Confidential, Seattle, WA

Responsibilities:

• Manage software development (on and off shore), release and program launch cycles for Confidential Licensing ( Confidential ) Channel Incentive Platform ( Confidential )

Sr. Project Manager

Confidential, Seattle, WA

Responsibilities:

• Develop business requirements for implementation and expansion of supply chain management technology
• This platform was used for all datacenter hardware for Global Foundation Services data centers.