SUMMARY:

• Program Manager/Technical Project Manager role with 20+ years of Information Technology (IT) experience in managing & leading medium to large transformation and on - going maintenance programs with key emphasis on stakeholder, vendor and program management.
• Provide overall management and support for concurrent projects across multiple product lines. Serve as a conduit between business, management, development, quality assurance and infrastructure teams. A very quick learner of business processes, internal programs being run at senior executive level for multiple industries segment and applying best practices to ensure projects run consistently, risks are communicated and programs/projects are delivered on-time.
• Program Management experience in multiple industries - Banking and Financials ( Confidential ) Manufacturing ( Confidential ), Warranty and Agreement Servicing ( Confidential ), Mining ( Confidential ), VOIP & Networking ( Confidential ), Image & Printing (HP), Servicing & Consulting (Infosys), Product (Oracle). Willingness to work in any sector - private or public and assisting in their mapping of business plans/processes required for growth, sustainability, regulations/compliance, technical advancement to be deployed on-time and with quality.
• Possess technical expertise in ERP implementations/upgrade/enhancements /maintenance in CRM (Support, Marketing, Sales, Order Capture, Help Desk for HCM, CRM for Campus Solutions), HCM (Core HR, Base Benefits, Benefit Administration, Absence Management and NA Payroll) and Financials (Billing/AP/AR/GL) domains.
• Expertise in end-to-end Integrations with multiple touch points (on premise and cloud) - Enterprise Portal (WWW), Apps (Mobile Apps), CTI (Phone/Email), Retail Stores (Bank Branches, Confidential Stores, Confidential Dealerships), Data Warehouse, Business Reporting, Imaging & Printing (paper correspondence), External systems (Bank Check Printing, Dealership Invoices).
• ERP hands-on in PeopleTools (People Code, App Classes, Component Interfaces, Web Services, Application Engine, Integration Broker, Configurable Searches, Active Analytics Framework, Upgrade Change Control, Query Manager). Database hands-on includes PL/SQL, ETL, MS SQL Server, Oracle DB (includes Oracle Exadata DB). Reporting hands-on includes OBIEE, BI Publisher, Crystal Reports.

WORK EXPERIENCE:

Program Manager

Confidential, San Francisco, CA

Responsibilities:

• Responsible for end-2-end delivery and management of CCM platform inclusive of concurrent multiple projects, CRs, MRs and support.
• Partner closely with channel and LOB leaders to help implementation of strategy for Confidential products and services growth.
• Work involves building credibility as trusted partner, establish rapport, and maintain communication with stakeholders at multiple levels. Discuss business process implementation/design to help meet business growth plans, stay competitive in the market and be legal compliant on US policies.
• Providing guidance on Speed to Market Confidential business initiative to team as experience of Agile Scrum methodology and practice.
• Complete SDLC follow-up for waterfall for large projects - budget forecasting, roadmap updates, BRD/FSD (requirements and functional specs) creation/approval, peer unit testing, code reviews, coordinate with QA/LOB on UAT planning/execution/approval, deployment planning/execution and production support.
• Build and managing team size of 12 onsite and 40 offshore team members.
• Matrix projects successfully executed with budget ranging from $0.25MM to $30MM.
• CCM has multiple integration points to 20+ systems and as platform ownership responsible for coordinating enhancements on existing integration and creating new integration points inclusive of new systems. Thus communication/coordination across multiple Product Managers/Program Managers/ SMEs for developing an end-2-end system process or automation.
• ERP used PeopleSoft CRM (CCM) and PeopleSoft HCM.

Program Manager

Confidential

Responsibilities:

• Responsible for delivery & project staffing needs of Confidential in area of Oracle PeopleSoft HCM and Oracle Financials EBS.
• Work includes closely collaborating with multiple stake holders in Confidential on their program pipeline, delivery and staffing plan and helping staff appropriate people from Infosys.
• Management of team working for Confidential account in above areas at client site in Gurgaon/Bangalore/Chennai and Infosys DCs across India.
• Team Size - 100+ Oracle Functional/Technical resources (onsite/offshore).

Program Manager

Confidential, Los Angeles, CA

Responsibilities:

• Responsible and accountable for execution of Confidential Azteca program in area of Oracle PeopleSoft Financials.
• The role involved extension of Confidential financial system to support AZ program (budget commitment of $100M) and additional role of program management support for the program consisting of multiple teams across logistics, transportation, financials and warranty.
• Worked involved working very closely with PMO team and stakeholders.
• Complete SDLC follow-up including of sizing and prioritization of projects/enhancement requests, budget forecasting, roadmap updates, BRD/FSD (requirements and functional specs) creation/approval, peer unit testing, code reviews, coordinate with QA/LOB on UAT planning/execution/approval, deployment planning/execution and production support.
• Managed team size of 5 onsite + 20 offshore and instrumental in addition of a new QA team (3 onsite + 12 offshore) to manage across group end-2-end testing for Azteca program.

Program Manager

Confidential, Cupertino, CA

Responsibilities:

• Responsible and accountable for execution of Confidential program in area of Confidential Care based on Oracle PeopleSoft CRM.
• Started the engagement by traveling onsite to Confidential Cupertino office and establishing a team of 3 onsite + 5 offshore to do KT (knowledge transfer) from existing vendor team, showcase credibility in terms of understanding Confidential business rules, technical implementation and creating relationships with stakeholders.
• Build and manage team size post 3 months per plan based on delivery excellence of 40 FTE.
• Multiple projects executed for Confidential Care program all within time and quality.

Program Manager

Confidential

Responsibilities:

• Responsible and accountable for the coordinated management of multiple Confidential locations Canada, Australia, Oman using Oracle PeopleSoft HCM.
• Build credibility, establish rapport, and maintain communication with stakeholders across continents.
• Engagement started with support of Confidential Canada HCM implementation and extended to implementation and support of Confidential Australia and Oman.
• Managed 50+ team members inclusive of PS HCM Functional/Technical, Mainframe, QA team.
• Managed multiple onsite teams (Canada, Australia, Oman) and offshore teams based out of multiple locations in India (Bangalore, Pune, Hyderabad, Chandigarh) with an excellent delivery track record in terms of client appreciations for on-time delivery and quality.

Project Consultant

Confidential

Responsibilities:

• Responsible for providing consultancy and training to Oracle clients on PeopleSoft ERP implementations & integrations.
• Clientele consultancy provided included Verizon Wireless, Standard Charted Bank, HPCL etc.

Project Manager

Confidential

Responsibilities:

• Served as project manager to implement client sales and marketing solutions.
• Planning B2B Commerce implementation and enhancements with the clients.
• Responsible for cost and schedule management, risk/issue management, change management and communication management
• Managed 8 to 10 technical resources.
• IT Technology area included Oracle PeopleSoft CRM, PRM and Oracle Financials.
• Clientele included Red Hat, Lenovo, Symantec

Project Manager

Confidential

Responsibilities:

• Project-managed large-scale initiative involving the transition of customer support system.
• Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work. Managed 20 to 25 resources.
• Proactively managed systems implementation, integration and risk via the use of SDLC.
• Complete SDLC follow-up including of sizing and prioritization of projects/enhancement requests, budget forecasting, roadmap updates, BRD/FSD (requirements and functional specs) creation/approval, peer unit testing, code reviews, coordinate with QA/LOB on UAT planning/execution/approval, deployment planning/execution and production support.
• IT Technology area included Siebel CRM, PeopleSoft Financials, PeopleSoft Supply Chain Management and Business Object Warehouse Reporting.

Project Manager/Project Lead

Confidential

Responsibilities:

• Responsible for providing project management to multiple clients of Confidential .
• Managed the first large scale implementation of Customer Support System for Hewlett Packard.
• Developed and managed project plan and ensure meeting deployment target as per the plan.
• Followed Project management best practice in terms of resource and schedule management, risk/issue management and cost management.
• Provided technical leadership to the team members.
• IT Technology area included Vantive CRM & PeopleSoft CRM.
• Clientele included Hewlett Packard (HP), Agilent etc.

Project Developer

Confidential

Responsibilities:

• Responsible for preparing TDDs (Technical Design Document) as per shared BRDs (Business Requirement Document)
• Development and Unit Testing of the system as per the TDDs
• Participating in System and Integration Testing.