SUMMARY:

Results - driven professional with over 15-years of combined corporate and private consulting experience. An extensive history of successfully managing change in comprehensive/complex projects and new program implementations.

CORE COMPETENCIES:

• Change Management
• Stakeholder Assessments
• Change Risk Assessment
• Resistance Management
• Program and Project Management
• Communications Planning and Strategizing
• Training Needs Assessment
• Contingency Planning and Risk Mitigation
• Business Analysis
• Benchmarking and Performance Metrics

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Organizational Change Communications Manager/Infrastructure Change Manager

Responsibilities:

• Responsible for overall change management strategy and communications for the acquisition and merger of a large pharma client Patheon, as they are integrated into Thermo Fisher’s organization.
• Planned, created and implemented cross-organizational change communications, including communications for application integrations and employee migrations onto WorkDay, Skype, ServiceNow and Office 365.
• Directed, implemented and managed changes for the acquisition and merger of two companies into the Thermo Fisher domain, focusing specifically on ITIL Service Management, Workday, ServiceNow and the Service Desks.
• Responsible for tracking and reporting on adoption metrics and feedback from impacted parties
• Coordinated, planned, developed and implemented the business project(s) changes and recommended appropriate strategies, actions, and/or alternatives for business decisions relative to these projects
• Responsible for managing, developing and maintaining integrated detailed project estimates, work plans, resource plans and control project scope, ensuring deliverables are met on time.
• Worked with Service Desk to migrate 12,000 employees with one project and 5,000 on the other onto Workday, Thermo Fisher email and the internal SharePoint/ intranet sites
• Communicated all proposed change of planned activities, schedules, costs, benefits or impacts to sponsor and manage those changes per approved recommendation.

Confidential, Englewood, CO

Organizational Change Management Consultant

Responsibilities:

• Created a Change Management Plan for a large acquisition sourcing initiative
• Developed the communication strategy and key communication deliverables such as an internal web site
• Performed Stakeholder Analysis and established a stakeholder engagement plan
• Provided weekly updates to Sr. Leadership
• Used conflict management to address areas of resistance
• Developed PMO process for across the organization
• Utilized ADKAR Methodology to manage the change initiative
• Created key artifacts to manage projects from initiation to close.
• Tracked adoption and developed a resistance management plan for several groups not performing
• Establish Key performance indications to track performance

Confidential, San Jose, CA

Organizational Change Management Lead

Responsibilities:

• Responsible for working on Strategic Initiatives on Organizational/Global TAC Change Management team Strategic Priorities organization
• Utilized project management skills to plan and implement change management deliverables
• Oversaw all aspects change management and adoption of Cognitive/ Artificial Intelligent (AI) under the Innovation Program of the TAC 20/20 Portfolio.
• As part of the Global TAC Team, assisted in developing a change strategy to support transformational program success in Technical Services Cognitive/AI, including key success metrics
• Worked with Project Leads to ensure the effective engagement of key stakeholders from every part of the world; acts as lead in assigned initiatives
• Conducted organizational change impact analysis to direct efforts, and created “As is” and “To be” process maps, developing process to create organization cultural change.
• Developed project specific stakeholder analysis and determined impact, created the communication strategy and tactics plan, training strategy & rollout plan
• Developed project communications and training materials as assigned by the project leads
• Interviewed subject matter experts (SMEs) to understand highly complex operations, processes, and tools
• Identified opportunities for improvement and communicated opportunities with project leads
• Utilized diverse Change Management Methodologies such as ADKAR, Next Generation Change Leadership, and Kotter, to create change result
• Formulated Change Strategies that aligned to overall program objectives
• Created cross-organizational Change Management Communications Plans and provided key deliverables such as quick win stories and newsletter updates
• Proactively sought feedback from stakeholders to ensure deliverables meet requirements, and made changes as needed to meet requirements

Confidential, Colorado Springs, CO

Organizational Change Manager

Responsibilities:

• Developed and executed a comprehensive Organizational Change Management (OCM) Plan using ProSci, and Kotter methodologies to create a framework for USAFA to use as their standard OCM on future initiatives
• Applied change management process and tools to create a strategy to support adoption of changes.
• Created and implemented change management (readiness) strategies and plans that maximize employee adoption and usage and minimize resistance. Identified and managed anticipated resistance.
• Drove faster adoption and higher ultimate utilization of and proficiency with the changes that impacted employees, increasing benefit realization, value creation, ROI and the achievement of results and outcomes
• Contributed input, documented requirements and supported the design and delivery of training programs
• Supported project teams in integrating change readiness activities into their project plans
• Assessed change impact, conducted impact analyses, assessed change readiness and identified key stakeholders
• Defined and measured success metrics and monitored change progress and organizational change readiness.
• Supported communication efforts and the design, development, delivery and management of communications

Confidential, Pittsburgh, PA

Senior Project Manager

Responsibilities:

• Responsible for overseeing the vendor build of a banking enterprise application for Real Estate Evaluation and bid management end to end, and work with team on the migration of that new build over to cloud.
• Oversee release management of large vendor application build on a second (Agile) project
• Define, track, mitigate and resolve risks and issues in Clarity; track ServiceNow submissions
• Collaborate with technical teams on server set up; file transfer and storage rebuild; Cyber security, Security Access (authentication/authorization), explained these technical changes to business leadership weekly