SUMMARY:

Confidential is a PMI Certified, Program/Project Management Professional with more than 15 years of experience in IT Infrastructure (Merger/Acquisition, Desktop/Network Migration, Data Center Migration), Information Security/Identity Access Management, Software Development, Applications Implementation (ERP, HCM, BI, Customer Services, Procurement, Research & Grants Management), and Regulatory Compliance.

PROGRAM/PROJECT MANAGEMENT SKILLS:

• Methodologies & Industry Best practices: PMI, Waterfall, Agile, Prince2, SDLC (System/Software Development Life Cycle), Quality Management, Six Sigma.
• Resource Management: Managed time & material (T+M) and sourced contracts.
• Vendor Management: Managed sourced contracts (vendors) and Consultants (T&M) & responsible for writing Statement of Work, commercial agreements, invoice processing and billings.
• Relationship Management: Liaison between customers, IT verticals, project team and business as usual team.
• Project Phases/Activities: Initiating, Planning, Critical Path, Kick - off meeting, Executing (Design, Build, Test, & Deploy), Monitoring & Controlling, Risk mitigation, Quality Control, Change management, Closing, and Handover processes.
• Project Reporting: Agenda, Minutes, Executive Management, Stakeholders, PMO Office, Score Cards Status reports
• Project Documentation: Business Case, Portfolio/Program/Project Charter, Budget Forecast, WBS, Project Plan (MS Project), Project Schedule, RTM, Architectural Design, BRD, Master Test Plan, Disaster Recovery Plan, Activation Plan, Technology Hand-over/Transition Report, Portfolio/Project Closure Report, Lessons Learned Documentation, and Post-Production Support Plan.

TECHNICAL SKILLS:

Windows 2000/08 Pro/XP Pro/7/8, Advanced Exchange Server, SQL Server, Oracle, SAN (Storage Area Network), Mobile Device Management, Microsoft SharePoint Server 2007/2010/2013 , Microsoft Project 2013, Clarity PPM (Project & Portfolio Management System) / Clarity-MS Project Integration / Open Workbench, Clarizen PPM, Microsoft Office Suite 2013 (Word, Excel, PowerPoint, OneNote), Mindjet-Mind Manager, HL7 Standards (Healthcare), Adobe Creative Suite Apps, Decision/Statistical Analysis Tools (Crystal Ball, Management Scientist, Tree), and Cloud Services & Integration.

PROFESSIONAL EXPERIENCE:

Confidential, NY

Sr. Project Manager

Responsibilities:

• Build (Cloud) Application Infrastructure
• Analyze, Design, and Implement Identity Access Management System
• Rollout Single Sign-on functionality
• Integrate Single Sign-on with Intranet, Box, ServiceNow, Sales Force, CSOD (CornerStone on Demand), and Workday
• Develop operational onboarding process for other applications in the environment

Confidential, PA

Sr. Project Manager

Responsibilities:

• Managed Windows 10 hardware deployment & Migration Program; 35k geographically scattered users (physical & virtual)
• Responsible for program structuring, making detailed program plan, defining program reporting mechanism, and input to deployment strategy
• Provided weekly RAID Log and dependencies updates and its reporting on monthly steering committee meetings.
• Provided coordination in development of Data Warehouse (End User Portal), and End User Analytical Tool.
• Responsible to follow and implement Confidential PMO governance structure and process on multiple work streams of the Windows 10 Program.
• Contributed in short & long-term Windows 10 servicing model development.
• Managed Packaging work stream, and allied testing effort.
• Collaborated with different IT and Business domains in the organization for program success.

Confidential, NY

Sr. Project Manager

Responsibilities:

• Provided Program/Project leadership & managed the following global programs with jurisdiction in 34 countries
• Improve Global Connectivity by installing/upgrading local server & network infrastructure, upgrading power backup infrastructure, implementing intranet & internet Quality of Service Policy/Firewall Rules, & upgrading /migrating internet services.
• Distributed Hosting & Local Infrastructure Upgrade, Firewall Rules Assessment/Implementation, Field ISP Upgrade, and Implement Firewall QoS (Quality of Service) Policy
• Identify Information Security holes, compliance risks, propose remediation, update & implement IT security practices to meet current information security, data privacy, legal and donor compliance needs through tactical measurement and implementation of a sustainable capability
• Perform Security Vulnerability Scanning on multiple IT/Business systems, enterprise wide, analyze, and devise mitigation
• Review in-place Data Privacy Regulations (Enterprise: IT, PMO, HR, Supply Chain, Finance & Accounting, Healthcare) and Information Security Policies
• Remediate Compliance Gaps related to Data Privacy and Information Security, by improving/changing and implementing new processes and technology
• Develop & Implement Enterprise IS Policy

Confidential, NY

Sr. Project Manager

Responsibilities:

• Created and implemented an End-to-End CCAR Program/Project Plan, reporting progress against outputs to develop high quality stakeholder management updates for senior management forums and steering committees.
• Assisted delivery of business and IT aspects of the program, ensuring the projects are delivered on time and within budget, having realized the benefits to the business (Regulatory Compliance).
• Lead multiple projects in Data Sourcing and Regulatory Reporting domain, with the help of project management, business analysis, IT Infrastructure, development, testing, and release management teams.
• Managed end to end delivery of work packages under Data Sourcing & Reporting work streams, following Enterprise Data Governance policy and Data Integrity & Controls framework, to collect, consolidate and standardize data to satisfy Basel-III/CCAR requirements.
• Liaison between Finance, Risk and IT for input data regarding counterparty RWA, EAD calculation, counterparty ratings etc. for BCBS 279 (SA-CCAR) initiative.
• Supported production of effective progress reports for overall program to keep senior management apprised of status, major risks and issues, scope changes, budget utilization, headcount and milestone achievement by presenting findings to the Heads of Finance Change Group.
• Employed active program planning issue resolution and risk mitigation methods to aid delivery, leveraging the tools and techniques available via the Confidential (Risk Based Project Management) methodology.
• Responsible for prioritizing and managing project scope, conducting project review meetings, project status, supporting resolution of open issues as well as escalating critical issues to management.
• Managed program financials including financial tracking & reconciliation against project spending.
• Managed Change Management Process along with Change Management Team, ensuring quality impact analysis is performed and that standardized methods and procedures are used for efficient and prompt handling of all changes
• Responsible for creating Program/Project management documentation/artifacts in order to meet Confidential - Solution Delivery Framework (CS-SDF) requirements (PRB reviews, project profiling etc.).

Confidential, NY

Sr. Project Manager

Responsibilities:

• Directed all aspects of the projects through all phases, lead multiple development activities, managed project dependencies, risks, budget, and resources to ensure program objectives are met and the product is delivered on-time, on-budget with happy teams and clients.
• Directed all phases & sub-phases; Ideation, Initiation, Planning & Analysis, Design, Build (System & Software Development), Test, Org Readiness, Deploy, Monitor & Control, and Closure, of the projects within the strict guidelines of PMO methodologies and processes.
• Responsible to lead business requirements gathering process, Data mapping sessions and present the functional & technical requirements to finalize Design in compliance with the organizational & architectural standards.
• With the coordination of Network and Security IT, lead the process of ensuring that Data Security protocols are defined, implemented, and tested according to organizational & industry standards, while developing multiple interfaces.
• Managed the Program Financials/Budgets, risks & issues, and lead technical teams toward efficient mitigation.
• Managed vendors involved in projects, coordinated product demonstrations, facilitated negotiations and monitored their performance.
• Managed Change Management Process along with Change Management Team, ensuring quality impact analysis are performed and that standardized methods and procedures are used for efficient and prompt handling of all changes.

Confidential, NY

Sr. Project Manager

Responsibilities:

• Responsible for managing BTI (Branch Transformation Initiative / Budget: $25 M) Program consists of:
• Desktop Migration (XP to Windows 7) / Hardware Refresh of 21k Workstations
• Design & Develop variety of software/application builds for various groups of users, ensuring successful integration of 3rd party tools/applications with new OS and software builds
• Install physical desktops at all Legacy Confidential & Legacy Smith Barneys branches
• Implement software/application builds remotely, and perform scan for successful provisioning
• Enhancement of 7k virtual desktops
• Upgrade the hardware resources (CPU, SAN, Network) of virtual farm
• Configure the virtual desktops to meet the disaster recovery needs
• Ensure successful integration of 3rd party tools/apps with the virtual environment
• Implement new Server Printing Solution: Cirrato One
• Design, develop, & implement Cirrato One for enterprise print management
• Map & validate the configurations migration, and decommission Windows Printing Server
• Upscale mailboxes for 25k users / PST Ingestion
• Increase the storage capacity of Microsoft Exchange
• Design, develop, and implement scripts to clean-up & migrate the mailboxes
• Install 13k new Business TVs at 650 locations, and consolidate Confidential and Smith Barney TV Service
• Install infrastructure for Direct TV (Satellite dishes, cable pulls, network receivers, new TVs)
• Provisioning of Confidential & Direct TV Business Channels
• Provided project leadership to all the related IT & Operational verticals encompassing multiple work streams: Procurement, Scheduling, Physical Deployment, Logical Provisioning/Virtual Deployment, and Desktop Support
• Directed all phases of the projects from Scope Management to Execution to Monitor and Control utilizing project management and SDLC methodologies
• Directed all aspects of the projects through all phases, lead various technical and cross functional teams, manage scope, project dependencies, risks, and resources to ensure that program objectives are met
• Led business requirements gathering process for the whole program
• Coordinated & monitored all technical activities related to design, software packaging, build, installation, deployment, and configuration of output services
• Collaborated with the coordination teams of all the branches and respective projects managers, and report program status to the higher leadership
• Responsible for program risks identification, and their pro-active mitigation
• Responsible to collaborate with project management office and define the project processes to cross-functional teams
• Acted as the primary point of contact for executive management of the Program for escalation of program related issues and risks
• Led program meetings, technology discussions, and touch-point calls with technical/deployment teams
• Responsible to manage, track, & report on the Project Financials (Budget)
• Accountable for maintaining project documentation, schedule, deployment checklists and post-deployment support plans
• Worked as a liaison & help negotiations between various cross-functional teams, clients, & vendors
• Managed Change Management Process along with Change Management Team, ensuring quality impact analysis is performed and that standardized methods and procedures are used for efficient and prompt handling of all changes
• Assisted leadership in formulating political aspects of the program, on required basis

Confidential, NY

Sr. Project Manager

Responsibilities:

• Provided program/project leadership and management as a Senior Project Manager to a varied number of IT resources across the Health System; full time and consultants, encompassing multiple work streams
• Responsible for managing multiple projects (3 to 5 simultaneously), related to 3 Portfolios: Enterprise Infrastructure, Corporate Applications, & Web Services
• Directed all aspects of the projects through all phases, lead multiple development, and cross functional teams; managed project dependencies, risks, budget, and resources to ensure program objectives are met and the product is delivered on-time, on-budget with happy teams and clients
• Directed all phases & sub-phases; Ideation, Initiation, Planning & Analysis, Design, Build (System & Software Development), Test, Org Readiness, Deploy, Monitor & Control, and Closure, of the projects within the strict guidelines of North Shore-LIJ PMO methodologies and processes
• Responsible to lead business requirements gathering process and defining functional/technical requirements
• Presented the functional, technical, and architectural requirements to Architecture Review Board (consisting of SMEs from Server, Middleware, Storage, Network, IT Security, Application domains), to finalize Design in compliance with the organizational & architectural standards
• Lead Data mapping sessions for various projects which involved multiple interfaces like PeopleSoft HRMS, PeopleSoft Finance, HRIT, Physicians Credentialing, PeopleSoft Materials Management, etc.
• Responsible for developing and maintaining relationships in a highly complex cross functional environment and across several business units, stakeholders, executives, liaisons and vendors
• Acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of project/program related issues and risks
• Coordinated steering committee meetings and team meetings with Senior Project Managers and Project Managers.
• As a Senior Project Manager, represented project changes to the Change Approval Board
• Served as technical SME for Project Management processes, & Quality Assurance practices
• Coordinated & monitored all technical activities related to design, build, installation, implementation, and configuration
• Responsible for managing, tracking, & reporting on the Project Financials (Budget) utilizing proprietary/internal tools & Excel reports
• Managed risks & issues, and lead technical teams toward efficient mitigation
• Managed multiple vendors involved in projects and monitored results of their activities to keep them in sync with the requirements of Project and Client
• Accountable for maintaining project documentation, project reporting, schedule, testing plans, implementation checklists and post-implementation plans
• Developed additional checks and balances on as needed basis
• Worked as a liaison & helped negotiations between various cross-functional teams, clients, & vendors
• Managed Change Management Process along with Change Management Team, ensuring quality impact analysis is performed and that standardized methods and procedures are used for efficient and prompt handling of all changes
• Participated in development of post-production support processes and models
• Assisted leadership in managing political aspects of program/portfolio management in a highly politically charged environment
• Worked closely with the higher leadership, planning and removing the project road blocks using strategic vision and corrected behavioral approach in this dynamic and complex environment
• Mentored and Trained other project managers, business analyst, and project administrator in the team on project management methodologies, processes, organizational culture, dealing with challenges of complex cross-functional domains, managing clients’ expectations, diffusing conflicts, managing behaviors through communication etc.