CAREER SUMMARY:

• 13+ years of management and technology consulting experience with emphasis on Quality Assurance, Process Assurance, IT Strategy, Team Building, Resource Forecast & Financial Management.
• Led the quality assurance initiatives on several SAP and Oracle global implementations.
• Experienced with managing quality initiatives for cloud - based platforms like Callidus, Salesforce, Vendavo, and Workday; as well as Mobile platforms.
• Led enterprise level automation initiative; spearheaded tool selection, multi-year automation roadmap and budget and resource management.
• Led Continuous Improvement Framework efforts to improve test maturity level of QA organization.
• Partnered with IT Internal Audit and Compliance teams.
• Responsible for client relationship management and business development.
• Supported diverse clients in North and Central America, Europe, and Asia.
• Managed teams of 100+ resources in diverse geographic locations like Argentina, Brazil, China, Germany, Ireland, India, Philippines, Romania, Singapore, etc.
• Led talent acquisition and RFP proposal development activities.
• Created SOWs and PCRs for projects; resource estimation and revenue forecasting.

EXPERIENCE:

Confidential, San Francisco, CA

Managing Principal/Program Director

Responsibilities:

• Responsible for delivery of all projects in western USA
• Responsible for client relation mgmt., client retention and business development
• Practice development and P&L responsibilities
• Channel Partnership Development
• HR responsibilities - recruiting/hiring, people development and performance management

Confidential, Tampa, FL

Director - Professional Services

Responsibilities:

• Program management; managed several concurrent project simultaneously
• Implemented CAPA, Change and Complaint Mgmt. systems for clients
• Inter-departmental relationships
• Client relation mgmt., client retention and business development

Confidential, Los Angeles, CA

QA Program Manager

Responsibilities:

• Provide testing services and oversight to client engagement, along with engagement and relationship management.
• Test design and architecture (performance, functional and UAT)
• Develop multi-year financial outlook for QA department

Confidential, Houston, TX

QA Program Manager

Responsibilities:

• Provide testing services and oversight to client engagement, along with engagement and relationship management.
• Lead effort for establishing a Testing Center of Excellence (TCoE)
• Test design and architecture (performance, functional and UAT)
• Gap analysis for critical projects
• Develop metrics to determine success and effectiveness of software releases
• Develop multi-year financial outlook for QA department

Confidential, Berkeley Heights, NJ

Sr. Manager - QA

Responsibilities:

• Performed analysis of testing and infrastructure requirements for mobile applications development program
• Created application lifecycle management workflows
• Developed test strategy for the mobile application development program
• Provided production readiness audit requirements
• Automation strategy and recommendations

Confidential, Los Angeles, CA

Sr. Manager - QA

Responsibilities:

• Responsible for client relationship management.
• Single point of contact for client escalations/resolution for all QA deliverables.
• Work with Delivery Assurance to ensure compliance with agreed to checkpoints.
• New opportunity identification and realization.
• Manage several high-visibility projects in parallel.
• Financial management and resource forecasting.
• Responsible for Data Security & Privacy compliance and enforcing processes to meet Audit requirements.

Confidential, Mounds View, MN

QA Program Manager

Responsibilities:

• Managed engagement with annual revenue of USD 8 - 10 MM.
• Managed QA teams for projects across multiple application platforms like SAP, Callidus, Vendavo, Trackwise, Enovia, Oracle Life Sciences Hub, Hybris.
• Improved Time-to-Market; reduced implementation time and cost.
• Worked extensively with Internal and External (FDA) Audit teams for compliance.
• Built automation roadmap for client; assisted through define, execute and operate phases. Assisted with automation tools selection for different application platforms.
• Led effort to establish Test Center of Excellence (TCoE).
• Responsible for revenue forecasting, resource allocation and budget.

Confidential, Basking Ridge, NJ

QA Manager

Responsibilities:

• Post-merger integration (M&A): Developed a solution for resource estimation for merging the IT applications of Confidential and Nortel.
• Communicated project status to Confidential and Confidential executives.
• Worked with Confidential audit director and PwC to address audit expectations.
• Prepared QA Project Plans for phase wise releases.
• Managing co-ordination between Confidential, Deloitte, Confidential, NBS, SAP, HP and CSC resources.

Confidential, Dublin, OH

Project Manager - QA

Responsibilities:

• Confidential had undertaken the initiative of moving from CMMI Level 2 and securing CMMI Level 3 certification. Confidential Dev Center had adopted Agile methodology and had engaged Confidential to manage and coach its employees.
• Assisted with team set up
• Set up workshop, identified trainers to train client employees on Agile.

Confidential, Nashville, TN

Project Manager - QA

Responsibilities:

• Responsible for performance assessment of resources working on the projects.
• Responsible for responding to testing-related RFPs requested by the client and for other Confidential SAP/Siebel testing projects.
• Responsible for creating/reviewing SOWs for projects and also for resource estimation for future projects.
• Responsible for revenue forecasting and various other project management related responsibilities.

Confidential, Milwaukee, WI

QA Manager

Responsibilities:

• Responsible for the testing effort (both manual and automated) of a USD 450mn SAP implementation project at Confidential .
• Preparation of test project plans for phase wise releases.
• Budget determination, identified areas of improvement, implemented resource optimization, increased efficiency and overall performance.
• Managed the test effort for several SAP modules including SCM, HCM, CRM, PLM and FIN.

Confidential, Palo Alto, CA

QA Lead

Responsibilities:

• Defined QA processes; provided recommendations to the QA team/management on QA best practices and tools.
• Responsible for leading test effort for Siebel CTI project.

Confidential, Westminster, CO

QA Lead

Responsibilities:

• Managed all phases of testing and determined the allocation of resources for test case development and all testing phases.
• Worked with the manager in estimating man hours required for project/s and advised on resource management.
• Managed a team of 12 QA analysts; offshore team in Germany.