Project Coordinator Resume

SUMMARY

Project Management professional pursuing a position with opportunities to bridge the gap between Information Technology and business processes while driving projects through to completion. Proven ability to draw upon experiences in Remedy, SAP, ITIL, Primavera and numerous software applications to facilitate the most effective solutions. Seeking to join a company that values an IT professional with the ability to develop strong relationships and who has excellent communication skills

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA July 2008-August 2010
Project Coordinator

As a contractor with Confidential, apply project management skills to facilitate the deployment of hardware, software and training for new and converted franchise hotels coming into the InterContinental Hotels Group's system. Manage up to 75 simultaneous start-ups while ensuring each Hotel owner receives excellent project support.

Supervise each project to meet project deliverables and timelines to ensure Hotels can open on time with appropriate hardware and software in place and employees are trained on the systems.
Consistently exceed customer expectations and receive 10 out of 10 on customer satisfaction surveys.
Continuously monitor project deliverables to identify risks to project outcomes.
Liaison between IHG Enterprise, IHG Franchise and external vendors to ensure deliverables are executed appropriately and on time.
Effectively utilize IBM's project tracking system to efficiently manage multiple projects.

Confidential, Alpharetta, GA March 2006-March 2008
Change Control Coordinator March 2007-March 2008

Operated within the technology department of a multi-national electronics company. Coordinating requests for business units to ensure technology needs were met.

Generated billing reports to track solution expenses of internal Siemens Business units.
Reviewed and categorized all requests submitted by business units. Designated the level of approval required and initiated approval process based on complexity, impact, and value to enterprise.
Reviewed and published Statements of Work, Change Orders, Project Change Requests, Project Requests of internal Siemens Business units utilizing Sharepoint and ISS issue log. Facilitated required approval from high level management.
Tracked processes, provided training to Business Units regarding ISS best practices.
Monitored agreement of all stakeholders regarding the time, date and cost of implementations.
Tracked approval for PCR and Project requisition, set implementation, published change request approval and assigned to Project Management.

Service Desk- Team Lead March 2006-March 2007

Contributed to the efficient operations of the Service Desk team to ensure SAP programmers had the support necessary to utilize technology to perform their duties

Set objectives and established plans to ensure Service Desk requests were appropriately resolved.
Anticipated risks to successful completion and developed plans to mitigate issues to ensure completion.
Ensured Service Desk personnel responded to requests to the Help Desk courteously and effectively.
SAP administration, ITIL standards training, publishing all team communications (including monthly newsletter, system issue alerts, and training materials).

Skills

SAP, CRM, SharePointe, Windows Application (including Word, Excel, PowerPoint, Outlook), Lotus Notes, Remedy, ITIL Certified, Primavera

EDUCATION

Bachelors of Arts - English

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