SUMMARY:

• Business Strategy & IT Solution Execution
• SDLC, Waterfall & Agile Methodologies
• SAAS ImplementationsOnshore & Remote Team Leadership
• Process, Performance & Quality Improvements
• PMO Establishment & Maintenance
• Accomplished IT Executive with 20+ years experience driving development of complex PPM, SaaS, ERP and custom enterprise application solutions across several platforms in corporate environments. Conceptualize and implement Program and Portfolio management processes, systems, and reporting initiatives to track metrics that deliver scalability and reliability.
• Direct policy and program development to achieve higher levels of business growth with cost - effective global IT solutions.
• Partner with executive management and provide product roadmaps at executive strategy meetings to evaluate ideas.
• Lead diverse offshore, internal and remote staff across IT, engineering, testing/QA and product design in global locations.
• Recognized as an innovative leader and mentor with a successful track record of communicating goals and status updates to stakeholders.
• Cross corporate team leader for strategic planning, development, management, and implementation of SAAS web-based and web-enabled products.
• Oversaw Change Management in the implementation of IT strategy, business initiatives, organizational and cultural change leadership, stakeholder and employee engagement, large-scale program design, performance, and communications for an international company of 5,000 employees.
• Oversaw selection and implementation of enterprise wide Project and Portfolio Management tool. Set reporting, project tracking, and KPI metrics for the organization and executive management. Mentored managers in PMO project management methodologies.
• Implemented full SDLC Methodology and created full unified process for a large IT organization. This included BRD’s, FRD’s, Project Proposals, Project Reporting and unified project methodologies.
• Monitored performance of 35+ diverse onshore and offshore staff as manager of mangers, conducted performance reviews to identify areas of improvement while blending a contingent workforce to meet aggressive delivery goals.
• Consistently resolve key business process issues by recommending Best Practices and working with diverse groups to implement process improvements, standardization for process and system stability.
• Administered a $19 million annual budget while overseeing operations of two cost centers.
• Secured 30% cost savings on vendor fees by directing vendor selection and contract negotiations yielding a savings of $100K in fees after engineering and managing SAAS Learning Management System implementation for 5K international employees
• Established full Program Level Product management process for $80MM multinational product with an internal and out-sourced staffing complement over 50 in Europe and the United States
• Ran new customer delivery planning, training, implementation and responses to RFP requests.

TECHNICAL SKILLS:

Methodologies: SDLC, Waterfall, Agile

Applications: HP PPM, CA Clarity, SAP ERP, PeopleSoft, SABA LMS, ARIBA suite, SharePoint, JIRA

Software Tools: MS Office, Access, MS Project, Visio

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, New York

Program Manager

Responsibilities:

• Responsible for managing and driving effective and efficient execution of selected program and project initiatives.
• Collaborate with all members of the program and project teams.
• Ensure that program or project objectives and detailed business requirements are met across teams throughout the full lifecycle of the program following Confidential best practice guidelines.
• Contribute to RFP and SOW process for programs and projects to ensure accuracy and completeness, and ensure policies are being followed.

Confidential, New York, NY

Senior Program Manager

Responsibilities:

• Established full Program level management process for multinational product with an internal and out-sourced staffing complement over 50 in Europe and the United States.
• Created new procedures within the organization for development, support, marketing, spend management and business / product planning encompassing both technical and business discipline oversight.
• Launched first phase of project enhancements to over 1,000 global customers which also had direct impact on customer satisfaction and several new sales. Oversaw the program coordination for all aspects of the new customer support and existing customer migration methodologies.

Confidential, New York, NY

Senior Project Manager

Responsibilities:

• Responsible for all project planning, vendor relationship management, testing, training for Apptio SAAS application.
• Resulted in enhanced budgeting, spend management, resource prioritization and leadership reporting.

Confidential, Jersey City, NJ

Director, Program Management

Responsibilities:

• Devised and integrated a 5-year strategy and organizational structure roadmap to drive future business growth.
• Recommended action towards more sustainable technologies and solutions to maximize international availability.
• Significantly reduced new customer implementation time from 5 months to 60 days after introducing new processes though implementation and risk management strategies.
• Oversaw new customer delivery planning, training and full implementation and wrote responses to RFP requests.
• Planned deliverables, requirements, risks, assumptions and team roles across an international scope.

Confidential, Melville, NY

Senior Project Manager

Responsibilities:

• Drove QA and deliverables for a multi-platform rollout of complex health care technology across large-scale organizations by cultivating strong vendor relations and leading technical teams with 20+ staff spanning several platforms and technologies.
• Administered $1+ million project budget and planned projects from concept to completion.
• Resolved technical issues by documenting production defects and prioritizing assignment of specific issues.
• Spearheaded upgrade of Siemens Soarian Scheduling and Financials application utilized by all medical group practices to ensure on-time delivery under budget.

Confidential, Stamford, CT

Program Manager

Responsibilities:

• Directed development, integration and launch of large-scale ecommerce projects for brands.
• Drove timely deliverables across all SDLC phases while collaborating with customers to ensure completion to specification.
• Coordinated Marketing and IT teams to provide a synergistic approach to the launch.
• Oversaw 25 onshore and offshore staff.
• Streamlined direct consumer hotel booking with Starwood based properties by creating and establishing partnership for a new hotel pricing and search model with Google.
• Ensured optimal quality control by gathering and clarifying requirements from stakeholders to derive metrics and develop report specifications.

Confidential, New York, NY

Program Manager

Responsibilities:

• Directed year-end Enterprise Employee Payroll System Update and Implementation for 2012 by conducting working group daily update meetings and delivering weekly senior management presentations.
• Managed global implementation of $1mm Xerox XTCM SAAS based imaging system for the Domestic and International enterprise for over 100,000 employees. Oversaw onshore and offshore vendor efforts, controlled project plan, and provided senior leadership with steering level status reporting. Delivered project on time and $100k below allocated budget.

Confidential, NY

Director of Business Applications and Program Management

Responsibilities:

• Established, managed and led PMO for the Finance organization of the company. Partnered closely with the CFO and leadership to establish processes for reporting, portfolio management, change management, program office support along with setting up key metrics for success.
• Championed the full end to end project life cycle for the launch of new Products for the organization. Led the coordinated multidisciplinary program of disparate departments including IT, Marketing, Operations Training and Sales in the multimillion dollar effort.
• Implemented first key supplier ecommerce site for the organization in partnership with internal Marketing and Sales units. Instituted and managed custom effort WEB effort to permit supplier partners to place and track orders via secure company commerce site. Site was responsible for orders and tracking in excess of $300MM annually.
• Established a new SDLC process and documentation for the corporate IT department allowing for agile flexibility with project implementation. Championed onsite PMI-based Project Management training for IT managers.
• Setup contract vendor offshore development and support for testing and deployment of enterprise custom JAVA and .NET platform applications and SaaS solutions. Responsible for remote outsourced support teams of 25+.