PROFESSIONAL SUMMARY:

• Experienced Sr. IT Project Manager and Sr. Program Manager of high profile, multi - million-dollar business and technical strategic initiatives including:
• Managed and remediated IT Audit findings in regulated organization’s App development and infrastructure Programs and Projects ensuring SDLC artifact compliance and Security processes control and protect corporate assets, ensures data integrity and are aligned with business and governance goals and policies
• Sr. Program Manager and Product Manager of Amazon Web Service (AWS) implementation, migration and deployment including Cloud Product Assessments, Proof of Concepts (PoC), new builds, data migrations (Amazon S3, EC2, EBS, EFS, RDS) App migrations, leveraging (scaling, availability, etc.) and optimization (utilization, monitoring, etc.) phases
• Responsible for requirements collection, analysis and engineering activities ensuring technical requirements are clearly documented, agreed and support corporate strategies
• Data Center modernizations, new builds, consolidations, migrations, end-of-life decommissions
• Enterprise Application (App) design, new builds, upgrades, App to cloud migrations (AWS and Azure)
• Enterprise Monitoring design, implementation and deployment
• ITIL Service Management ServiceNow design, implementation and transformation programs impacting Operations, Service Delivery and support, Help desk and related services, CISSP: Info-Sec Governance, Risk Management, Access Control, OS Architectures, Security Policy, Telecom and Network Security, Physical and Environmental Security, BC / DR, Hack and Attack
• Microsoft Office 365 migration, web, mobile and connected device development
• Data Warehouse / Data Lake solutions and hybrid design, implementation and cutover, Business Intelligence (BI) tool analysis
• Managed infrastructure Network, Data Center, Shared Services, Telephony and end-point implementations
• Responsible for leading and directing multiple, multi-million-dollar Programs and Projects through business and technical processes, PMO frameworks including utilizing Earned Value Management (EVM) analysis
• Ensure all technical services conform to a consistent architecture, allowing integration and data exchange between services and systems, improving the effectiveness and efficiency of service design activities and corporate processes to minimize unplanned labor costs associated with reworking design issues during later service lifecycle stages
• Application of risk assessment and management techniques to reduce the number of risk and issues that can subsequently be traced to poor design
• Provided business, financial and technical leadership. Capable of representing and influencing leadership, SMEs and stakeholders by conveying corporate visions, strategies, objectives, goals, processes, governance, legal, financial, procurement, business, security and continuity policies
• Managed 300+ complex business and technical IT Programs and Projects providing improved processes with a blend of corporate and technical savvy in political and geo-challenging environments

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

Sr. IT Project Manager & Program Manager

Responsibilities:

• Providing Project Management, Program Management, Waterfall and Agile Product Development Management Services aligned with PMBOK, PMI Portfolio, PMI Program, PMI OPM3, ITIL, Waterfall, PMI - ACP, Agile, SAFe and Confidential, Inc’s SDLC, IDLC and STLC processes and methodologies.
• Confidential is a leader in the development and marketing of medical devices providing continuous glucose monitoring systems for ambulatory use by people with diabetes and by healthcare providers.
• Program and Project Manager responsible for the planning, implementation, OCM, Validation and Go-Live of an Enterprise Oracle Learning Management System providing audited training for Confidential ’s Quality Management Systems, Information Technology, Medical Device Manufacturing, Commercial Sales and Human Resources divisions.
• Successfully leading customer-facing functional and technical workshops to gather customer requirements, translate those requirements into a viable solution and articulate the value proposition to Confidential ’s steering committee, leadership and stakeholders (H.R., EHS, I.T., QMS, Manufacturing and Commercial Sales).
• Providing skilled business consulting services in guiding Confidential ’s stakeholders with legacy-system migration, new LMS platform design, testing, validation, best practices, business processes and governance models.
• Responsible for leveraging program architects, developers, validation and test personnel to design, implement and release a solution aligned with stakeholder requirements.
• Providing stakeholders with an in-depth understanding of SaaS / Cloud implementation and release methodology.
• Providing Confidential extensive experience of large Enterprise-level development, implementation, validation and OCM projects.
• Responsible for export of thousands of Training Courses, transcripts and related historical data from legacy LMS and import to Oracle Enterprise LMS.
• Prior to my arrival, Confidential ’s LMS Program stalled after eleven (11) months of internal implementation activities. Immediately upon joining Confidential I assumed full control of the LMS Program, identifying development and validation resources, lead multiple business process, implementation, OCM, Training and Validation workshops resulting in Confidential ’s audited Enterprise LMS Go-Live within four (4) months.

Confidential, San Diego, CA & Parsippany, NJ

Sr. IT Project Manager / Program Manager PMO

Responsibilities:

• Providing Project Management, Program Management, Waterfall and Agile Product Development Management Services aligned with PMBOK, PMI Portfolio, PMI Program, PMI OPM3, ITIL, Waterfall, PMI - ACP, Agile, SAFe and Confidential ’s SDLC, IDLC and STLC processes and methodologies.
• Responsible for directing and managing Security vulnerability processes including patching vulnerable S/W, H/W, infrastructure, installation of additional security S/W and H/W, OCM security awareness training to end users and updated security policies.
• Responsible for directing and managing App Agile and Waterfall upgrade and maintenance planning, new App builds and migrations in Colocation (Colo) (200+ Apps), AWS environments (West and East), SaS environment, re-platforming and retirement.
• Program and Project Manager responsible for directing and managing FTEs and Contractors’ planning, processes, best practices, development, configuration and reporting objectives in the decommissioning of Confidential ’s two (2) Data Centers (Phoenix, Az.) in 7+ months (originally forecasted 12+ months).
• Governed Data Center Transformations by Work Streams: 1. Compliance, 2. Governance, 3. Colocation build-out, 4. Cloud Build-Outs and Readiness, 5. Applications, 6. Tibco and OPMS Middleware, 7. Data Base installs (SQL and Oracle), Data migrations and DB Server Decomms, 8. Enterprise Data Warehouse (EDW), 9. Infrastructure Apps migrations and Server Decomms, 10. Monitoring migration to SaS Platform, 11. Network / Connectivity including F5 build mapping and Network BOM development at Colo, 12. Security, patching, Pen Tests, awareness training to end-users, etc., 14. Operations (OPS) Transition and K.T., to new OPS team 15. Non-Prod and Business Continuity, 16. Facilities Turn-Over.
• Responsible for development of Program Artifacts including: RAID Log, Project Plans by work streams, Program Charter, Complexity Level Report, Capital Requests, Risk and Issue Assessments, Network and Firewall RFCs, Security and Compliance Sign-Offs, Release Plans, Run Books, Lessons Learned and Corporate Project Closure artifacts.
• Responsible for directing and managing virtual Colocation build-out, build-Out of AWS West and East Environments including Cloud Security Governance, hardening environments, tagging new servers and Decomming approximately four thousand (4,000) source servers.
• Responsible for Capacity Gap Analysis at Colo, Build Sheets, Visios, H/W BOM development, determined Move Groups.
• Responsible for tactical aspects of QA and Validation processes of new Servers, Testing and Cutover Strategies of new App builds and migrations.
• Responsible for reporting schedule, scope, budget risks and issues to Sr. Leadership Executives and daily team stand-ups.

Confidential, San Diego, CA & Fort Mill, SC

Sr. IT Project Manager / Program Manager PMO

Responsibilities:

• Provided Project Management, Program Management, Waterfall and Agile Product Development Management Services aligned with PMBOK, PMI Portfolio, PMI Program, PMI OPM3, ITIL, Waterfall, PMI - ACP, Agile, SAFe and Confidential SDLC, IDLC and STLC processes and methodologies.
• Responsible for directing and managing Security vulnerability processes including patching vulnerable S/W, H/W, infrastructure, installation of additional security S/W and H/W, OCM security awareness training to end users and updated security policies.
• Directed and managed various Programs including: ITSM, Data Center Decomming and Modernization, Data and App upgrades and migrations (Agile and Waterfall methodologies), Enterprise Monitoring Modernization, IT Audits to ensure alignment of organizational processes and policies. Provided business, financial and technical leadership, represented and influenced LPL leadership, SMEs and stakeholders by conveying corporate visions, strategies, objectives, goals, processes, governance, legal, financial, procurement, business, security and continuity policies.
• Responsible for consistent design and deployment of application services, service management information systems schema, architectures, technology, process improvements, accurate Project information and metrics were captured and reported to leadership to meet current and evolving business requirements and strategies.
• ServiceNow Program and Project Manager (Geneva, Helsinki, Istanbul, Jakarta releases) guiding design and enterprise-wide deployment. Responsible for vendor management, SOW development, financial planning and reporting to leadership, Program scheduling and reporting, discovery and build phases, stakeholder communication, workshops related to: Asset and Configuration Management System (ACMS) design, Incident, Problem, Change, Knowledge, Service Catalog, H.R., Reporting, Employee Self-Service Portal, Survey and ITOM modules: Event Management, Service Watch / Service Mapping and Discovery integrations, tracking of WBS, risks and issue resolution, enterprise-wide OCM training and Go-Live phases.
• Responsible for team conformance to approved service models and service solution designs that met strategic, architectural, governance and other corporate requirements.
• Provided transformation Program and Project management leadership by establishing developed alliances and trust during planning, execution and monitoring phases of LPL’s Enterprise Monitoring Program, Data Base and App upgrade and migration Projects, IT Service Management (ITSM ServiceNow) design, development and transformation Program and ensured achievement of outcomes aligned with LPL strategic and security objectives.
• Effectively and professionally managed co-located and distributed LPL stakeholders, vendor stakeholders, vendor SOW development, LPL Demand Management, Finance, Procurement and Legal reviews and approvals, vendor PoVs / PoCs, maintaining vision of enterprise-preferred business and technical solutions while maintaining the respect and support of the organization.

Confidential, San Diego, CA & Franklin Lakes, NJ

Sr. IT Project Manager / Program Manager

Responsibilities:

• Provided Project Management, Program Management, Waterfall and Agile Product Development Management Services aligned with PMBOK, PMI Portfolio, PMI Program, PMI OPM3, ITIL, Waterfall, PMI - ACP, Agile, SAFe and Confidential ’s SDLC, IDLC and STLC processes and methodologies.
• Responsible for directing and managing Security vulnerability processes including patching vulnerable S/W, H/W, infrastructure, installation of additional security S/W and H/W, OCM security awareness training to end users and updated security policies.
• Program Manager responsible for matrixed resources including: network and systems SMEs, App developers, QA teams, onshore and offshore contractors and other project resources. Developed App and data upgrade and migration plans ensuring project methodologies aligned with corporate strategic objectives.
• Responsible for planning and management of migration of E-mail archive, contacts, calendars, public folders and tasks to MS 365 cloud services.
• ServiceNow Program and Project Manager (Fuji & Geneva Releases) guiding design and enterprise-wide deployment. Responsible for vendor coordination, SOW, schedule and budget management, stakeholder communication, workshops related to: Asset and
• CMDB management, Incident, Problem, Change, Knowledge, Reporting, Employee Self-Service Portal, Survey, CMDB Service Watch Mapping and Discovery, Requirements Gathering, Service Catalog, HR and Legal modules, Project tracking of phases: design, implementation, deployment, enterprise-wide training and Go-Live activities.

Confidential, Scottsdale, AZ & Omaha, NE

Sr. IT Project Manager / Program Manager

Responsibilities:

• Provided Project Management, Program Management, Waterfall and Agile Product Development Management Services aligned with PMBOK, PMI Portfolio, PMI Program, PMI OPM3, ITIL, Waterfall, PMI - ACP, Agile, SAFe and Kiewit’s SDLC, IDLC and STLC processes and methodologies.
• Performed EPMO Project and Program Management, Waterfall and Agile Scrum Master support services for Confidential - owned and operated by one of the largest construction organizations in the world: Kiewit.
• Responsible for management of $30 million budget related to eight (8) Waterfall and three (3) Agile software development and deployment Projects. On-premise App releases: Hard Dollar, HD Reporting and Estimating. SaaS cloud product releases (utilizing MS Azure): Inspect, HD Field, Core, Integrations and Report & Analytics.
• Responsible for management of 65+ Developers, Architects, Business Analysts and Q.A. teams distributed in Hyderabad and Chennai, India, Omaha, NE and Scottsdale, AZ.
• Responsible for product backlog development written with different levels of detail with App Dev team. Progressively groomed requirements with App Dev team - uncovering features (emergent requirements). Prepared SDLC documents (ERD, PDD, BRD, SAS, etc.)
• Promoted Pair Programming and Test-Driven Development (TDD) design practice, collective ownership, refactoring structure, addressed uncertainties of a feature early - achieving full code coverage, integrated and tested.
• Developed, tracked, negotiated and managed financial requests, business case submissions, related deliverables, on and off-boarding of team members, budget development, managed constraints, risk and issues, planned and managed Confidential and Confidential ’s business and technical Programs and Projects end-to-end.

Confidential, Scottsdale, AZ

Sr. IT Project Manager / Program Manager

Responsibilities:

• Provided Project Management, Program Management, Waterfall and Agile Product Development Management Services aligned with PMBOK, PMI Portfolio, PMI Program, PMI OPM3, ITIL, Waterfall, PMI - ACP, Agile, SAFe and Confidential ’s SDLC, IDLC and STLC processes and methodologies.
• Directed and managed various Programs including: Data Center Modernization, Data and App upgrades and migrations, IT Audits to ensure alignment of organizational processes and policies. Provided business, financial and technical leadership, represented and influenced leadership, SMEs and stakeholders by conveying corporate visions, strategies, objectives, goals, processes, governance, legal, financial, procurement, business, security and continuity policies.
• Responsible for directing and managing Security vulnerability processes including patching vulnerable S/W, H/W, infrastructure, installation of additional security S/W and H/W, OCM security awareness training to end users and updated security policies.
• Responsible for consistent design and deployment of App services, service management information systems schema, architectures, technology, process improvements, accurate Project information and metrics were captured and reported to leadership to meet current and evolving business requirements and strategies.
• Responsible for Oracle ERP solution to manage Confidential ’s financial accounting, reporting, billing, inventory, sales and service processes. Communicated strategies, risks and issues to technical and non-technical stakeholders.
• Defined Project-planning objectives, organized resources, established delivery milestones, coordinated and monitored product delivery.

Confidential, Los Angeles, CA

Sr. IT Project Manager / Program Manager

Responsibilities:

• Responsible Program and Project Manager of UME’s Data Center end-of-life and modernization Program including hardware relocation activities, un-loading at origination and loading of existing and new components to new destination site, disconnecting and de-installation of equipment from network, new server farm builds, installation of Firewall, Gateways, Routers and Switches.
• Responsible for directing and managing Security vulnerability processes including patching vulnerable S/W, H/W, infrastructure, installation of additional security S/W and H/W, OCM security awareness training to end users and updated security policies.
• ServiceNow Program and Project Manager (Eureka) guiding design and enterprise-wide deployment. Responsible for vendor management, SOW development, financial planning and reporting to leadership, Program scheduling and reporting, discovery and build phases, stakeholder communication, workshops related to: Asset Configuration Management System (ACMS), Incident, Problem, Change, Knowledge, Service Catalog and Employee Self-Service Portal, OCM training and Go-Live phases.
• Responsible for collaborating with Marketing, Strategy, Advertising Technology, App-Dev, Infrastructure and Gaming teams, Research and Analytics, Video Operations, Design, Distribution and Product Management teams.
• Program and Project Manager responsible for digital asset management development including tasks and decisions related to ingestion, annotation, cataloging, storage, retrieval and distribution of digital and physical assets to online distribution partners and global manufactures, ordered physical-product quantities and managed shipments to global distribution locations.
• Responsible Program Manager of cross-functional business, marketing, financial, IT solutions, Dev/QA teams guiding technical acquisitions, financial planning, global marketing and advertising Programs, internal and external software Projects, consumer gaming development, design and development of 100+ consumer-facing B2C web portals and B2B projects.

Confidential, Los Angeles, CA

Sr. IT Project Manager / Program Manager

Responsibilities:

• Provided Program and Project Management services aligned with PMBOK, PMI Program, ITIL, Waterfall, Agile and Warner Bros. Entertainment’s SDLC methodologies.
• Responsible for collaborating with Marketing, Strategy, Advertising Technology, App-Dev, Infrastructure and Gaming teams, Research and Analytics, Video Operations, Design, Distribution and Product Management teams.
• Program and Project Manager responsible for digital asset management development including tasks and decisions related to ingestion, annotation, cataloging, storage, retrieval and distribution of digital and physical assets to online distribution partners and global manufactures, ordered manufacturing of physical-product quantities and managed shipments to global distribution locations.
• Responsible Program Manager of cross-functional business, marketing, financial, IT solutions, Dev/QA teams guiding technical acquisitions, financial planning, global marketing and advertising Programs, internal and external software Projects, consumer gaming development, design and development of 100+ consumer-facing B2C web portals and B2B projects.

Confidential, New York, NY

Project Manager / Program Manager

Responsibilities:

• Provided Program and Project Management services aligned with PMBOK, PMI Program, ITIL, Waterfall, Agile and Confidential Entertainment’s SDLC methodologies.
• Responsible for collaborating with Marketing, Strategy, Advertising Technology, App & Gaming Technology, Research and Analytics, Video Operations, Design, Distribution and Product Management teams.
• Program and Project Manager responsible for digital asset management development including tasks and decisions related to ingestion, annotation, cataloging, storage, retrieval and distribution of digital and physical assets to online distribution partners and global manufactures, ordered physical-product quantities and managed shipments to global distribution locations.
• Program and Project Manager responsible for global promotion and marketing teams, assisted in development of one sheets, product shots, ad layouts, promotional schedules, solid organizational experience, ability to work with business executives, production and development stakeholders in global media environment.
• Program and Project Manager responsible for all entertainment and technology Projects, defined Scope, created WBS and prepared budgets for approval.
• Program Manager involving cross-functional business, marketing, financial, IT solutions, Dev/QA teams guiding technical acquisitions, financial planning, global marketing and advertising Programs, internal and external software Projects, consumer gaming development, design and development of 100+ consumer-facing B2C web portals and B2B projects.