PROFESSIONAL SUMMARY

• Operational & Strategic Planning Continuous Improvement Cross - functional Team Leadership
• Budget & Cost Management Customer Relationship Management Agile
• Operational & Strategic Planning Problem Solver Data Confidential

TECHNICAL SUMMARY

Technologies: VersionOne, Rally, ServiceNow, Tableau, Alteryx, Clarity (PPM), Mingle, Hadoop, AWS, Ruby, JAVA, Java Script, .NET, Angular, SQL, Microsoft Access, DB2

PROFESSIONAL SUMMARY

Confidential, Atlanta GA

Lead Portfolio Manager

Responsibilities:

• Promoted from Technology Manager to Lead Portfolio Manager
• Provide transparency and trending through the implementation and analysis of actionable Software Engineering Confidential such as not limited to, software application availability, production outages by Delivery Stream, Auction application availability, etc.. Assist Inventory Solutions Engineering ( Confidential, RMS, Ready Auto, Central Dispatch, Next Gear) 50+ teams in operational stability within SCRUM Agile Enterprise Delivery model; including: Delivery Streams, Release Trains and Delivery Teams environment by, quantifying the impacts of performance related issues through the capture and analysis of financial, quality and delivery related metrics & measurements.
• Example: OVE (On Line Vehicle Exchange) being offline for 10 min = $150k potential revenue loss.
• Identified and corrected gaps in data, processes and procedures
• Educated and trained 50+ engineering teams regarding various delivery tools in accordance with the enterprise standards and best practices; such as, Incident Management, PagerDuty Compliance, Notifications of Critical Outages
• Worked strategically across the business with various stakeholders to accurately identify, capture and measure critical software outages.
• Organized and implemented portfolio wide training sessions to educate various departments and business partners on the available software engineering services.

Technology Manager

Confidential

Responsibilities:

• Promoted from Sr. Demand Analyst Team Lead to Technology Manager
• Managed team of four to six Business Confidential Analysts that supported over 50 software engineering teams. Our team enabled leadership in making effective business decisions through the capture, analysis and visualization (Tableau) of all project aspects that consisted of: inflight, on hold, budget, forecast, spend trends (cap & opex), team capacity (resource data), and capital assets. Improved spend visibility by 50% from 2015 to 2016. Reported budget updates and engineering team capacity in bi-weekly meetings to senior leadership team and CTO.
• Managed the requirements gathering and development of dashboards that encompassed employee, financial, work delivered, etc., to support team metrics, historical data trend analysis, and identification of opportunities to drive continuous process improvements.
• Analyzed reports, tools, and processes to continually improve transparency to both technical and business leadership regarding all aspects of technology software engineering teams’ financial & delivery metrics. Continually explore ways to automate and increase efficiency and make recommendations to leadership based on trends.
• Responsible as the point of contact to the UNIFY (Oracle instance) team during this highly-visible upgrade that resulted in mitigating minimal data challenges; assisted with time entry issue communication and troubleshooting for Confidential Technology.
• Partnered with cross functional teams to ensure setup, creation and closure of all Oracle project codes for Confidential Technology, while also serving as the main point of contact during Confidential Technology ServiceNow project portal rollout.

Confidential

Team Lead

Responsibilities:

• Promoted to Sr. Demand Analyst/ Team Lead
• Lead portfolio analyst team of four to six (including two interns) to promote and effectively provide the support that will enable the Portfolio’s efforts to collaborate, delivery, and be more transparent on the work which was “In progress”, “Pending”, “Completed”, while enabling the delivery of valuable software.
• Full HR responsibilities including ensuring each Portfolio Analyst have the Agile knowledge and tools necessary for them to feel empowered to execute on their task successfully, while also coaching, mentoring, and provide Portfolio Analyst with regular performance, development plans, annual reviews, and career growth feedback.
• Served as a primary liaison and advisor between IT Agile stakeholders, Product Owners, Project Managers, Portfolio Leaders, for all cross portfolio work entry process needs during the Agile Transformation
• Research, strategize, and define the Portfolio Enablement team’s standards and best practices such that it aligns with the Lean Agile framework.
• Manage Portfolio Analyst team work load, by defining and prioritizing the individual team member’s tasks, while ensuring they were fully aware of the “why” behind the work we were tasked to deliver.

Demand Management Analyst

• Served as a primary liaison and advisor between IT Agile capacity owners, Product Owners/Product Managers, Project Managers, Mission Control (Enterprise PMO), and Sr. IT Leadership for all resource demand and capacity needs. Developed and implemented new capacity planning models for IT resource teams (e.g., DEV, QA, UI, and BA).
• Advise IT Sr. Leadership and CTO on how to manage resource demand by identifying areas of risk and providing solutions (e.g., project schedule scenarios, resource re-allocation).
• Track and maintain effective communication across all Confidential IT resource demand status and progress against IT strategic objectives and KPIs, such as; total contractor vs. fulltime employee, agile team throughput,
• Facilitate the Technology Estimation Sessions including Sr. Technology Leadership and Solution Architects.

Confidential, Atlanta, GA

Project Manager/Business System Analyst

Responsibilities:

• Collaborated with the Sales Department on responding to the Request for Proposals (RFP) phase
• Traveled 20% (domestically and internationally) per month to customer locations.
• Analyzed and define the Secretary of State Offices Business and Functional project requirements/roadmap
• Coordinated development activities with an off shore Development and Quality Assurance Team.
• Present project specifications to development team, Sr. Leadership, and identify resources required and preliminary development schedules; also participated in systems integration and data mapping processes.
• Ensured workflow progresses efficiently and project mile stones and resources are organized as priorities shift
• Manage and coordinate the customer’s user acceptance testing (UAT) phase.
• Develop and maintain the application User Guides, Standard Operating Procedures, and Deployment Manuals.

Confidential, Conyers, GA

Business System Analyst

Responsibilities:

• Confidential requirements gathering, document analysis, business analysis, task and Workflow analysis.
• Develop Standard Operating Procedures and Use case documentation and user interface design using Axure.
• Facilitate JAD sessions upon project kick off and during implementation and facilitate statewide user training.
• Managing the full system development lifecycle and change management processes ensuring standards and projects are delivered to completion in an Agile environment.
• Coordinating and monitoring quality assurance test plans, testing, and schedules for application software development; to ensure solutions meet approved business and functional requirements.

Confidential, Stockbridge, GA

Business Analyst/Project Manager

Responsibilities:

• Confidential requirements gathering, document analysis, business analysis, task and workflow analysis. Setting up test cases, researching issues, working with business process owners. Meet with stakeholders and create prototypes using Axure.
• Define and prepare Project Plans and manage project plans, milestones, critical paths, risks, and change.
• Manage technical support monitoring daily processing capabilities.

Confidential, Atlanta, GA

Jr. Project Manager

Responsibilities:

• Liaison between business unit and hosting company on the operational side of SDLC.
• Managed and maintained company website via HTML/Microsoft Access.
• Actively participated in meetings regarding strategies, budgets, and current organization status.
• Reduced inventory by 30 % over a 4-month period and increased client base by 28%.