SUMMARY

• Extremely motivated and highly proficient Project Management professional with invaluable IT related industry experience.
• Well respected for the ability to lead teams with authority, while coordinating all facets of small and large - scale projects.
• Outstanding organization and analytical abilities, with a natural aptitude towards process improvement.

KEY SKILLS

• Team LeadershipProject Management AGILE / SCRUM Task Management Change Management Risk Management
• Research & Analysis Quality Management Cost Management Project Plans BRD / FRD Process Modeling Swim Lane
• Diagrams Gap Analysis Data Mapping Issue Resolution Relationship Building Interpersonal Skills Delegation Team -
• Oriented Organization Detail-Oriented Technical MS Office Suite MS Project MS PowerPoint MS Visio Power Bi Salesforce SQL JIRA Service Now Smartsheets
• Excels in building business relationships with internal and external stakeholders
• Exhibits patience and willingness to share information when working with customers
• Level-headed and patient, remains calm in difficult and tense situations
• Excellent interpersonal skills, presentation and facilitation skills, and writing abilities
• Strong communication skills, able to facilitate discussions across all organizational levels
• Change-oriented, able to adapt to changing demands and conditions in the environment

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Managed project life cycle from Development through Business Go Live.
• Specced, implemented, and managed new project management software (Project place + PPM)
• Created and managed project plan, Delegated project tasks, conducted status meetings (PLU), and provided regular status updates to stakeholders, and leadership.
• Managed 8 separate work streams during implementation process.
• Lead in deployment and created a plan for technical go live, business cutover and hypercare.

Confidential

Project Manager

Responsibilities:

• Held direct responsibility for full project life cycle from Development through QA Testing.
• Delegated project tasks, conducted status meetings, and provided regular status updates.
• Partnered with Business Stakeholders to gather new requirements for Salesforce and Power Bi.
• Facilitated daily SCRUM meetings to effectively address new requirements and to track project deliverables and outstanding open items.
• Reported, updated, and tracked enhancements using Smartsheets.
• Coordinated sessions with stakeholders, Development, and QA during software pre-release.
• Utilized PowerPoint to develop user manuals to train new users on Power Bi navigation.
• Created a data dictionary to provide a company standard on term definition within Salesforce.

Confidential

Business Analyst

Responsibilities:

• Responsible for multiple, concurrent, high-visibility projects.
• Organized daily SCRUM meetings to track project deliverables, outstanding issues, and impediments.
• Drove weekly JAD sessions to capture the business needs vs. wants.
• Developed models in Visio to accurately represent the business processes and workflows.
• Composed build release notes, daily pipeline reporting, and status updates.
• Worked closely with the business, developers, and the QA team to clarify functionality, execution, and possible constraints.
• Created both Business and Functional Requirement Documents.
• Reported, updated, and tracked enhancements using JIRA and Service Now.
• Coordinated working sessions with stakeholders, development, and the QA teams.

Confidential

Project Manager, Business Analyst

Responsibilities:

• Led daily SCRUM sessions using Agile methodology.
• Managed all facets of the project including 3rd party vendors and budgetary control.
• Created Business and Functional Requirement documents, use cases, swim lane diagrams, spreadsheets, and PowerPoint decks to further explain project enhancements.
• Partnered with Development QA as an SME for document mapping sessions.
• Facilitated all QA pre-build release test cases and testing efforts.
• Reviewed and updated technical spec documents to ensure deliverables were in scope with project expectations.
• Coordinated ongoing working sessions for all project team stakeholders.

Confidential

Business Analyst, Project Coordinator

Responsibilities:

• Coordinated all project efforts and delegated all project-related tasks.
• Liaised between the business and Development in the gathering of in scope and out of scope requirements.
• Created in-depth business process models and workflows, Business, and Functional Requirement Documents.
• Drove knowledge transfer sessions to the Development team.
• Worked closely with Developers, QA, and the business to ensure proper functionality and minimize constraints.
• Applied change requests, revisions, and addendums.

Confidential

Business Analyst

Responsibilities:

• Participated in daily stakeholder meetings and documented in scope requirements.
• Elicited requirements through JAD sessions, brainstorming, document analysis, conference calls, and focus groups.
• Translated requirements into business functional and technical specifications.
• Gathered information and analyzed organizational workflows.
• Created a workflow of existing processes in a technical model format.
• Defined new process solutions and an efficient implementation process.
• Developed business and functional requirement documents and PowerPoint decks to conceptualize enhancements.

Confidential

Owner, Operator

Responsibilities:

• Developed business plans and managed all facets of operation startup.
• Designed and executed strategic marketing plans and targeted business development opportunities.
• Handled all recruitment, hiring, and training endeavors.
• Managed relations with external vendors and customers.
• Directed all day-to-day operations.
• Managed business acquisition.