SUMMARY:

• Senior IT Professional
• An experienced IT Management Professional, with over 30 years of experience in enterprise Video Collaboration programs, IT and telecommunications systems and networks.
• Experienced in the design, deployment and support of Call Center technologies, CTI, IVR, Collaboration, VoIP and Video over IP in a global environment.
• Diverse professional experience, including process and system analysis, client relations and project direction.
• In - depth knowledge of existing telecommunications technologies, with the ability to apply them to the strategic benefit of the organization.
• Highly skilled in the design and execution of Confidential infrastructure for desktop, WAN and LAN
• Trained and experienced in Six Confidential metrics.
• Proficient in Confidential of products, MS Project Manager and Visio

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Sr Project Manager

Responsibilities:

• Project manager for deployment of enterprise infrastructure program for:
• Zoom Video Program which was deployment of 30 Video Conference rooms in the USA,
• Desktop technical Confidential 2017 and 2018 program.
• Windows 10 Upgrade project for enterprise across for desktop and server based operations.
• SCCM Deployment for IT Security for management of up upgrades.
• Deployment of the Physical IT Physical Security Program for 26 locations.

Confidential

Senior Delivery Consultant

Responsibilities:

• Providing support to the Communications Technology team on projects, process and new technologies.
• Leading multiple projects for the Confidential Data Center up grades (Multi - year program), Confidential Project and several major projects for WAN, Call Center and Video Conferencing.
• Worked with the business group to provide guidance in the engagement process.
• Initiated, developed and put into operation the Sensei program for the Confidential .
• Work with team to create RACI for operational improvement for Change and Deployment teams.
• Responsible for creation of ROI/CBA/ROM modeling for Confidential .

Confidential

Sr. Project Manager

Responsibilities:

• Fulfill the service delivery manager role for the divisional funded and driven efforts for the Communications Technology team
• Manage the Telecom Expense Management efforts for the Communications Technology teams.
• Provide senior level consultancy on decisions and priorities for projects and enhancements within and in support of Communications Technology divisional projects and customer deliverables.
• Provide combined service reporting, documentation standardization, and documentation management for the Communications Technology team.
• Provide strong end - to-end leadership in the definition and build out of solutions as part of project teams.

Confidential

Sr. Project Manager

Responsibilities:

• Sr. PM under contract with HP/EDS and assigned to the Confidential .
• Currently working as PM for deployment of IT infrastructure for GWAN, Desktop, Voice and Call Center technologies.
• Responsible to manage resources, schedules, tracking of budget / spend and management of risks and issues.
• Proficient with working with HP and AMEX toolset, Clarity, eSES, AMEX Portal and others.

Confidential

Sr. Project Manager

Responsibilities:

• Assigned to the business as a Sr. Program Manager providing support to Confidential offices in North America for IT infrastructure.
• Providing management of projects for installations and upgrades to LAN, desktop (hardware and OS), WAN and voice platforms.
• Most recent projects include Upgrade to MS2007/IE8 in North America and LAN upgrade at DHL Brokerage Call Center.
• Lead for pilot program to upgrade North America to desktop to Windows & and MS2010.

Confidential

Sr. Project Manager

Responsibilities:

• Sr. PM supporting the Call Center and IVR Integration programs for the Confidential Wachovia merger.
• Leading the initiatives for the planning, financial tracking, status reporting and management of risks and issues.
• Skilled in the use of CREST, Planview and STAMP as used in the management of projects.
• Provides on - boarding support of new PMs on process and procedures of Confidential PMO, as required.
• Interfaces with management teams as necessary for updates, escalation and status update.

Confidential

Sr. Project Manager

Responsibilities:

• Sr. PM for deployment of Confidential Call Center solutions for Confidential Technologies and network migration to MPLS for 500+ business sites.
• Providing PM support on Amex NI/VI projects for The Confidential Call Center Solution platformResponsible to track and report on project spend and resource allocations for projects.
• Lead negotiations for alignment for schedules and change controls.
• Maintain communication channels with Business Units during projects cycle.

Confidential

Sr. Project Manager

Responsibilities:

• Project Manager for Deployment of Confidential
• Leader for project teams design upgrades and deployment of Data Center and Call Center
• Technologies; Aspect Call Center Servers, Confidential, Concerto, Nortel Passport, Call Manager and VoIP
• High Availability (HA) and Business Continuation Programs (BCP)
• Team Leader for testing and deployment of Aspect ECS / SCR II
• Team Leader for Confidential installation and upgrade programs.
• Team member for POC and certification team for new technologies.
• Working with Telecommunications team and Business Units to ensure proper processes are in place prior to deployment