SUMMARY:

• Resourceful, motivated, extremely detail - oriented, PMP-certified program/project manager, with a Master’s degree and more than 15 years of experience managing concurrent waterfall and agile enterprise applications
• Well-rounded in IT with experience in software development, systems software, change and configuration management, release management, training, quality assurance, testing, SDLC, JIRA, CMMI, ITIL, PLC, help desk, and production support
• Experienced in managing multiple small and large projects (legacy, client server, web, and mobile) with a matrixed environment and teams composed of remote, offshore, and local employees and contractors
• Repeatedly implemented software applications and COTS products into production error-free due to extensive planning and thorough testing while working with the infrastructure of the applications
• Completed all projects well before the due date and under budget and received multiple monetary awards for completeness, accuracy, quality, and for providing excellent documentation, training, and production support
• Evaluated the CMMI level for 40 contracts and helped create multiple level 3 sites
• Monitored projects, software development and COTS products, from inception to implementation using the full MS Office Suite
• Created and maintained the statements of work (SOW), charters, scopes, project plans, requests for proposals (RFPs), project schedules, risk management plans, communication plans, contingency plans, change management plans, configuration/quality assurance management plans, and budgets
• Hired, trained, motivated, scheduled, directed staff, and conducted performance reviews
• Managed deliverables, project procurement, vendor relationships, and stakeholder relationships
• CM management experience - worked with the vendor to develop Endevor; installed, configured, and implemented Endevor, ZMF, PVCS, MKS, VSS, ClearCase and ClearQuest, StarTeam, Dimensions, and Team Track at multiple commercial and government to conform to their SDLC, after gathering requirements; managed personnel at each site; provided system and user documentation and training; and provided PowerPoint presentations to IT and non-IT personnel
• QA management experience - Managed teams that created testing schedules, test plans, test cases, documented and reported results; performed unit, integration, system, user acceptance, parallel, stress, performance, regression, level testing using automated tools or by performing manual testing

TECHNICAL SKILLS:

SOFTWARE USED: Word, Visio, Project, PowerPoint, Excel, Access, File-Aid, SharePoint, Documentum, Remedy, Clarity, Easytrieve Plus, VSS, ZMF, Endevor, Dimensions, PVCS, TeamTrack, Panvalet, Librarian, Comparex, Agile, Waterfall, Windows, IBM Mainframe, Unix, client server, web, mobile apps, JIRA, ITIL

EXPERIENCE:

Project Manager

Confidential, Columbia, MD

Responsibilities:

• Managed the implementation of Confidential ’ Origenate web-based software for clients.
• Also managed the development team that implemented federally mandated changes to the Origenate product by the due date. Origenate is loan application software that creates a contract and books the contact, and it interfaces with document creating software, middleware software that captures and transmits data, and servicing systems that maintain the loan

Manager

Confidential

Responsibilities:

• Downloaded apps from Test Flight and tested them prior to submission to 508 compliance and V&V
• Apps are to be downloaded and used by Veterans, VA employees, and Healthcare providers
• One of my apps was the ONLY app, out of over 150 apps, that was able to meet 508 compliance requirements and V&V requirements to enable it to be migrated to a Store for this fiscal year

Program/Project Manager

Confidential

Responsibilities:

• Monitored all aspects of the below projects from inception to implementation and created and maintained the statements of work, charters, scopes, project management plans, RFPs, project schedules, risk management plans, communication plans, contingency plans, change management plans, configuration management plans, quality assurance plans, and budgets, and provided production support.
• This included creating and managing deliverables, project procurements, vendor/client/stakeholder relationships, and project teams - hired, trained, motivated, directed staff, and conducted performance reviews in waterfall and agile environments

Project Manager

Confidential, Laurel, MD

Responsibilities:

• This was my third mainframe upgrade/migration
• Obtained contractor support to upgrade IDMS
• Kept documentation in SharePoint
• Tested all software before it went to the users for testing
• Gave PowerPoint presentations to the stakeholders and to management to inform them of the project and its progress

Program Manager

Confidential

Responsibilities:

• The software evaluated disabilities and supplied information to veterans about benefits to which they were entitled
• Provided production support for that part of the system that had already been developed

Project Manager

Confidential, Owings Mills, MD

Responsibilities:

• The software for these teams was the ONLY software that went into production error-free
• Tested software when the operating system was upgraded
• Conducted the weekly Confidential Change Control Meetings

Project Manager

Confidential, Arlington, VA

Responsibilities:

• Implemented financial systems under Endevor control to conform to SDLC and provided production support
• Served as the Endevor Administrator
• Updated and maintained system and user documentation for Endevor in StarTeam
• Placed Unix System Services/Hierarchial File Structure code under Endevor control

Project Manager

Confidential, Washington, DC

Responsibilities:

• Upgraded two mainframes including the operating systems
• This included CICS, IDMS, MQ Series, and other products over 2 years old
• Managed two data center moves
• Supervised the implementation and integration of Remedy Help Desk for use by call center, after gathering the requirements and writing the RFP
• Gave PowerPoint presentations to the stakeholders and to management to inform them of the projects and their progress

Project Manager

Confidential

Responsibilities:

• Wrote project management plans, gave pre-sales presentations, created schedules, and created and provided training
• Installed, configured, and implemented applications under Endevor control to conform to each site's SDLC after gathering requirements, wrote Endevor processors and served as the Administrator
• Conducted Endevor system and user training and created system and user documentation