SUMMARY:

• 25 years IT Program and Project Management professional in the management and development of systems and applications for the travel, hospitality, financial services, healthcare, health insurance, supply chain/logistics, manufacturing and medical device industries.
• Considered an expert in building highly flexible Agile - centric IT functional teams and IT infrastructure for mission critical application and technology infrastructure roll-outs maintenance and Data Center migrations, integration, decommissions and transformations.
• ITIL v3 / ITSM Level III IBM Global Services Project Manager in Systems Integration & Application Development
• Expert in the migration activities of corporate data center facilities through proven industry standard
• Technically strong multi-discipline PM in ITSM related tools (ServiceNow, CA Service Desk Manager, Remedy, HP Service Manager).
• Experienced Network Systems Management Engineer with years of broad-based hands-on technical experience implementing, maintaining and monitoring complex multi-location corporate networks.
• AGILE/SCRUM/WATERFALL PM Methodologies. Extensive experience in managing multi-vendor partnerships, International outsourcing, RFP contract negotiations and provisioning technical and cross-functional teams.
• Excellent communication, presentation and reporting skills with the ability to interface C-Level corporate strategic objectives with underlying prerequisite technologies and the hands-on technical skills to take projects from conceptual design to production implementation.
• Certified Quality Engineer (CQE) with 20 years of experience Quality Control & Assurance and continuing education as a Project Management Professional.
• Motivational leader and expert in supporting Senior Executive Management in Strategic Initiatives through research, preparation and effective efficient execution.
• My experiences have prepared me for quick immersion into complex Fortune 1,000 Program / Project Management environments for extended engagements (both nationally / internationally).
• Proven ability to train, motivate, empower and lead in-house development teams and contract resources.
• Have worked in all phases of product life cycles: conceptual design and development, fabrication, operations and quality assurance.
• 12 years of experience in GMP, Design for Manufacturability and Confidential requirements.

AREAS OF EXPERTISE:

• Certified Program / Project Management
• Certified Agile SCRUM Master
• Strategic/Tactical IT Planning & Execution
• ServiceNow, CA Service Desk Manager,
• BMC Remedy, HP Service Manager
• Merger and Acquisition Integration
• Stake Holder Management (Internal External)
• Data Center Migrations and Decommissioning
• Certified ITIL Expert
• Application Performance, Network Performance, Synthetic Transactions and Element Monitoring
• Clinical Information Systems
• Application Migration and Decommission
• Business Requirements, Development & Vision
• Hosting Virtualization & Storage Mgt.
• Network Architecture
• Technology Refresh Initiatives
• SOX, HIPPA, GMP, ISO9001
• Medical Device Design & Man.
• PeopleSoft HR & AR

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Sr. Technical Project Manager

Responsibilities:

• Assessment of Current Configuration Item environment
• Replacement of LANsweeper and SCCM Tools with ServiceNow Discovery
• Integration of ServiceNow ITSM (Incident, Problem and Change) with the CMDB

Confidential, Eagan, MN

Sr. Technical Program Manager

Responsibilities:

• Technical Program Manager leading the research, design and implementation of Enterprise ServiceNow ITSM / CMDB and Monitoring Tools Upgrade Initiative for the Confidential (Application Performance, Network Performance, Element Monitoring & Synthetic Transactions).
• 6-month engagement to evaluate APM, NPM, Synthetic and Element Monitoring Strategies for the Confidential
• Developed ITSM requirements for ServiceNow (Helsinki) ITSM implementation replacing HP Service Manager.
• Developed integration of ITSM / CMDB with monitoring tools for event management and notification for Confidential for Top Critical Applications utilizing concurrent Agile Scrum Teams across the enterprise.
• Led process redesign f or ITSM and Event Management integration between monitoring tools
• Led Successful Proof of Concept evaluation of AppDynamics and Dynatrace APM tools in Delta production.

Confidential, Eden Prairie, MN

Technical Program Manager

Responsibilities:

• This 8-month project was delivered 1 month ahead of schedule and 60% under budget.
• Led process redesign and spearheaded operation change management
• Project strategy and compliance to Confidential IT governance standards with IT Agile PM Management standards
• Led decommission of legacy ITSM applications (CA Service Desk Manager v12.5, HP Openview, CA ITSM)
• Responsible for Budgetary Guidance, Solution and Detailed Design estimates for all impacted applications
• Managed all project life cycle deliverables and executive management communications for project milestones

Confidential, Minneapolis, MN

Cross Application Project Manager

Responsibilities:

• Led decommission of legacy EMR applications (Cerner / McKesson Hospice / PRDS) into UHG Unified Data Warehouse.
• Drove project strategy and compliance to IT governance standards with IT Structured Waterfall/Agile PM Management standards
• Responsible for Budgetary Guidance, Solution and Detailed Design estimates for all impacted applications
• Managed all project life cycle deliverables and executive management communications for project milestones
• Contributing SME for customization and integration of new PPM Optics application for UHG EPMO.

Confidential, Eagan, MN

ITSM ServiceNow Project Manager

Responsibilities:

• Facilitated rollout of new ServiceNow application functionality and modules
• Created UI Policies /Business Rules / UI Actions, Assignment rules, Notification Templates, Custom Fields
• Definition of Business Rules and Workflow activities with corresponding SLA definitions and notifications
• JAVA scripting for framework for user interface customization and configuration changes
• Identified ITSM system deficiencies and recommended solutions

Confidential, New Brunswick, NJ

Technical Infrastructure and ITSM ServiceNow Project Manager

Responsibilities:

• Directed team of 15 Onshore & Off shore development systems management professionals overseeing the Technical Infrastructure and Application Change Management activities for Ameriprise Midrange Infrastructure for 2,500 AIX / 500 Red Hat Linux / 300 Solaris / 2000 Microsoft Windows Server 2008.
• Contributing architect for the development and implementation of ServiceNow for Ameriprise enterprise.
• Datacenter Migration to hosting vendor (IBM). Decommission of Minneapolis Datacenter due to sale of facility.
• Change Management program champion, provided continuous communication to Executive / CDO leadership for Application and Infrastructure Change Management activities.
• Led Weekly Operational Review Meeting of upcoming E3 (production) infrastructure and application changes.
• Led review of all Application & Infrastructure changes (CAB) for Midrange systems for all environments with outsourced partners, IBM, Computer Science Corporation and Compucom.
• PM for Development of Hosting Operations budget and resourcing for AITT (technology refresh initiative).