SUMMARY:

• Business experience in financial and insurance, medical insurance compliance and governance, education, software development, transportation and logistics, government, retail, manufacturing, and engineering industries.
• Information systems experience with ERP implementations, project / people management, strategic / project planning, quality assurance and testing practices, establishing systems development (SDLC) / project management office methodologies (PMBOK and PMO), Agile project methodology and Scrum master, change management, enterprise architecture systems analysis, technical architecture, and software development.
• Formal training and certifications in Project Management Institute (PMI / PMBOK): Project Management Professional (PMP), Data Governance, CobIT / ITIL IT Governance courses; AHIP - HIPAA Professional
• Experienced in Business Analytics (BA) / Data Warehouse (DW) / Business Intelligence (BI), data governance, data management, database modeling and architecture, and database administration.
• Managed quality assurance testing teams (TCOE) as both project manager and department manager.
• Experienced in service-oriented architecture (SOA) and object-oriented analysis and development.
• Taught college courses (Masters and Bachelors level) and corporate training in data warehousing, business intelligence, database management, project management, quality assurance, systems analysis and design, software engineering, object oriented programming, and visual language / internet programming

TECHNICAL LANGUAGES / ANCILLARY SKILLS:

Project Management and Modeling tools: MS Project, Clarity, ERWIN data modeling, and IBM Rational Object Modeler

Business Intelligence and Data Analytics: Hadoop, Informatica, Business Objects, Oracle SQL, SQL Server, DB2, MySQL, MS Access

Testing tools: HP Quality Center Enterprise Edition (HP Test Director, Mercury Win Runner, Mercury Load Runner)

Programming: Visual Studio, VB.NET, C#, ASP.NET Java J2EE, JSP, Java Servlets, JDBC, JavaScript, DHTML, XML, COBOL, CICS, C/C++, PowerBuilder

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Senior Program Manager

Responsibilities:

• Managed $5 million Telephony / Customer Care Call Center system migration from Confidential to Confidential Customer Interaction Center.
• Implemented business solution and process improvements at 12 geographic locations. Project delivered under capital budget while deploying on schedule before critical busy season.
• Managed AIX to Linux retirement of legacy servers. Project was delivered under budget by $200,000 and ahead of schedule.
• Managed EDI migration of Customers (Walmart, Amazon) and Suppliers from IBM Sterling to Mond Coreflex EDI Service providers. Project is under budget by $300,000 and completing ahead of schedule.

Program Manager

Confidential, WI

Responsibilities:

• Managed Product Information Management (PIM) design, development, testing, and deployment to extract SAP brand and product information into Informatica Data Warehouses to populate Riversand Product Information Management (PMI) and Salsify product content management.
• Project established technical infrastructure and business process groundwork for further efforts with Master Data Management (MDM).
• Implementation used GDSN and WorldSync industry standard data pools / exchanges.

Program Manager

Confidential, Milwaukee, WI

Responsibilities:

• Managed Technical Architects, Database Administrators, and Business Intelligence developers in establishing Informatica, Hadoop and Tableau infrastructure (servers, security, and admin/development tools) for DEV, QA, and PROD environments.
• Migrated business processes that used SAS to adopt newer Business Intelligence and Data Analysis technologies and gain operational efficiencies.
• Coordinated training for Informatica, Hadoop, and Tableau for technology and business departments.
• Established Agile/Scrum methodology for Extract-Transform-Load (ETL) development and legacy reporting improvements.

Program Manager

Confidential

Responsibilities:

• Managed several enterprise-wide IT Security and Infrastructure project initiatives including Network Access Control ( Confidential ) / Identity Services Engine ( Confidential ), Data Loss Prevention (DLP), and Multi-Factor Authentication (MFA) within an Enterprise Project Management Office and using PMO and Scrum best practices. Projects were part of an integrated multiple year Security and Infrastructure Program supporting multiple Confidential government agencies.
• Managed related projects for Desktop/Laptop/Tablet/Phone Endpoint hardening including operating system and server upgrades at several state agencies.
• Managed Enterprise Data Management (EDM) program and affiliated projects using Scrum for largest corporate program focused on multi-state new product development / deployed and organizational data analytics. Ensuring delivery of EDM program and Claims Systems projects on time, within budget, and in accordance to pre-defined specifications. Extensive work with stakeholders and division management to align business needs with business resource and technical resource capacity. Expanded program/project metrics to provide comprehensive status and metrics for test results, defects, and change requests to Senior Management Steering Committees.
• Developed Business Analytics (BA) / Business Intelligence (BI) pipeline management process around portfolio management / intake process, change request control, defect management, and release management to better manage program work efforts and improve visibility to Data Management efforts.
• Developed and implemented BA Systems Development Life Cycle (SDLC) and related Responsible, Accountable, Supportive, Consulted, and Informed (RASCI) model for enterprise data projects. SDLC and RASCI models were completed to in corporate Business Rule / Business Requirements, Data Quality and Data Profiling, Testing Strategy, and Education / Deployment and Product Launch activities.
• Guided Technical Architects in Hadoop and Greenplum implementations.

Program Manager

Confidential

Responsibilities:

• Completed Infrastructure projects on Two-Factor Authentication, Network Access Security, Enterprise Unified Communications (UC / VoIP), and secure Wireless network deployments (WLAN and Confidential ) at eight state agency buildings.
• Coordinated infrastructure (phone, voice, data, and videoconferencing) installations for a Milwaukee building under construction and other state office buildings.
• Completed Network Consolidation project (application inventory, testing, training, and environment transitions) to convert state employees from agency/legacy servers to Confidential infrastructure for Windows 7, Office 2010, and VDI deployment.
• Vendor management and program management / project planning for Fiscal Year 13 Infrastructure Service Level Agreements (SLAs).

Program Manager

Confidential

Responsibilities:

• Worked directly with Federal and multiple States: Office of Commissioner of Insurance ( Confidential ) and Health Insurance Exchange (HIX) offices focusing on EDI integration, data testing, quality assurance, and regulatory compliance.
• Completed business and technical analysis of Federal and State HIPPA / EDI Companion Guides with an emphasis on 820 Payment and 834 Enrollment processing: Defined business data requirements, planned application development, built Operational Data Stores, and coordinated integrated testing in preparation for October 1, 2013 open enrollment.
• Facilitated business analysis and data requirements definitions for Health Care Reform with Actuarial department, reviewing integration related to EDI and Federal Data Hub management.
• Managed critical dependencies between multiple projects across a multi-tiered program structure / implemented video conferencing and led virtual teams in 8 geographic locations using Scrum / Agile Development.
• All completed work was developed as repeatable processes with the expectation that Health Insurance Exchange product applications are annual renewals. This work was also leveraged for Medicare/Medicaid certifications.

Program Manager, PMO / IT

Confidential, Green Bay, WI

Responsibilities:

• D efined cloud computing, disaster recovery, security, and enterprise content management (ECM) / data strategies with execution plans and implementation.
• Coordinated change requests and defect resolution teams using Scrum for Oracle ODS database and OTM products to improve system stability, reliability, and performance.
• Coordinated Technical Services infrastructure projects into a program strategy and project portfolio. Project manager for technical services projects in GIS tracking, logistics, videoconferencing, Learning Management Systems (LMS), cloud computing with Office 365, offshore help desk, windows XP to Windows 7 transitions, and Oracle database upgrades.
• Led several project managers and acted as methodology and technical advisor on several peer managed projects.
• Improved maturity in Program Management and Project Management practices within PMO department and IT.

Program Manager

Confidential, Madison, WI

Responsibilities:

• Program management to deploy broker-dealer financial investment service solutions. Developed multi-phase project plans, obtained budget / resource approvals, and managed to completion 8 concurrent projects with multi-year budget over $5 million. Projects were brought in on time and under budget by roughly 20%. Expected revenue enhancement of $98 million. Planned 2012 and 2013 project phases continued to run on schedule and revenue expectations were met through effective knowledge transfer.
• Scrum process and projects to gather business data requirements, workflow definition, vendor and contract management, change management, process and product education, integration development, develop data models, develop test cases, and provide quality assurance.
• Projects created operational efficiencies for advisors and back office, and allow financial advisors to manage and grow their book of business through additional product offerings and improved tools.
• Onsite and remote management of resources in Wisconsin, business owners, TCOE, and IT Agile / Scrum development in Iowa, a remote testing center in India, along with vendors in multiple locations.
• Guided all project phases and projects through a comprehensive Governance / Project Tollgate model.

Program Manager

Confidential, Madison, WI

Responsibilities:

• Projects consisted of new functionality testing, regression testing, quality assurance, and deployment for a commercial product software release used by toxicology reporting labs at multiple sites worldwide.
• Led Scrum teams in packaged software installation, system configuration, lab equipment testing, data testing, and site certification to deploy eight sites in England, France, Germany, and China; installed Wireless technology at facilities; and deployed new Citrix mobility to all sites through LANDesk rollouts.
• Developed multi-phase project plans, obtained budget and resource approvals, and managed to completion 6 concurrent projects with a $1 million budget and aggressive deployment dates.
• Projects were brought in on time and under budget by roughly 20%.
• Onsite and remote management of business and quality assurance resources in 8 geographic locations.
• Guided all projects through a comprehensive Governance / Project Tollgate model of Initiation Phase, Requirements Phase, High-Level Design Phase, Detailed Design and Planning Phase, Build and Test Phase; and Deploy, Turnover, and Closure Phase. Made improvements to PMO governance model.
• Developed project plans and obtained budget and resource approvals for two future software package and database updates, then transitioned project plans to company project managers to close contract.

Program Manager

Confidential, Madison, WI

Responsibilities:

• Led and managed an ERP system vendor selection and implementation multi-phase program. Documented business needs, workflows, and requirements to replace all core business systems with Digital Gateway e-automate.
• Developed request for proposal (RFP) and software requirements specification (SRS), managed the vendor selection process to ensure fair analysis and unbiased selection, negotiated vendor contracts, established quality assurance practices, and developed implementation plans.
• Developed multi-phase project plans for data conversion, data integration / interface development, custom software and internal software development using Scrum, and quality assurance for deliverables.
• Transitioned implementation project plans to company project managers and trained project managers for a series of projects over the next two years. Planned projects were successfully implemented in 2012.

Confidential, Madison, WI

Technical Services Manager

Responsibilities:

• Responsible for planning and staffing, enterprise architecture, implementation management, and testing / quality assurance practices in $50M HP Metavance medical claims and membership enrollment enhanced functionality and mainframe replacement project.
• Established data governance, data quality, and HIPPA compliance organizational and department standards.
• Responsible for medical insurance application development using Scrum, consultant management, vendor management, IT governance, process standardization, and testing / quality assurance.
• Managed team of 15 technical services resources: Oracle and SQL database administration, Informatica data warehousing, application integration for Metavance claims processing and financials, Autosys batch scheduling, Siebel, ERP Microsoft Dynamics / Great Plains, HP Quality Center, Business Objects, Crystal Reports, call center integration, Windows and Unix environment management, and HIPAA / EDI in health insurance industry.
• Established standard ITSM policies and ITIL procedures. Implementation of all 6 ITIL process groups (Configuration Management, Change Management, Release Management, Incident Management, Problem Management, Service Desk).

Confidential, Milwaukee, WI

Information Technology Manager

Responsibilities:

• Managed a team of 16 Informatica data warehousing (DW), Java, and Net implementation experts and multiple outside consultants to integrate Retalix retail pricing, product warehousing systems, ERP Kronos, Confidential, and JDA intelligent order management systems to transform business and improve profitability.
• Revised business processes and technical approaches to integrate all purchased applications.
• Used Agile / Scrum methodology for all business intelligence (BI) and application development work.
• Established formal methodologies (PMO) and standardization with metrics in project planning and tracking, business requirements tracking with cost controls (ROI, TCO, CBA), data governance, data modeling, use case and object modeling, and quality assurance.
• Facilitated IT training in project management, database management systems, systems analysis and design, and technical software development to grow skills of managers and development teams.