EXPERIENCE SUMMARY:

• Certified Project Management Professional (PMP) with experience in leading a large variety of projects in many different environments. Providing consistent project delivery under budget. In the previous seven years I have delivered 122 program implementation projects, averaging 24% under budget.
• Business analysis including requirements gathering, design, process and quality engineering, and supply chain development.
• Extensive staffing industry experience including program implementation and technology solution design and deployment of ATS, VMS, and workforce scheduling tools.
• PMO development including assessment of organizational competencies and maturity, developing strategic remediation plans, including training, coaching, and professional development.
• PMI certified instructor with over ten years’ experience in teaching and leading live and virtual training sessions on project management, lean methods, business analysis, and other topics.
• Sales and account management with a proven track record of increasing revenues and expanding the account base.
• Expert industry knowledge in electronic manufacturing and assembly, with a technical focus on product design, process engineering, procurement / supply chain management and quality management.
• Staff and production management with a team of 40 direct report employees.

TECHNICAL SKILLS:

Project Management: PMP certification 495387, PMI certified Instructor (PMI MTC Chapter).

Microsoft Project: Microsoft Certified Technical Specialist Project 2007 Certification C461 - 6711.

Microsoft Office: Microsoft Office User Specialist certification; MS Office 2000.

Lean: Experienced in leading Lean initiatives including 5S, Kaizen events, and building organizational awareness and change leadership in support of Lean concepts.

Software Application Expertise: ERP, MRP, MS Project, Payroll & Accounting, Inventory Control, Statistical Analysis and Control Charts, CAD systems, Relational Database Systems, Force.com environment, Microsoft Server, Exchange Server.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

Responsibilities:

• Routinely provide leadership and change management to drive the design and implementation of new customer process outsourcing programs with domestic and global scope. This includes assessment and documentation of business, technology, process, and resource requirements resulting in the design of solutions that exceed customer expectations while addressing all stakeholder requirements.
• Simultaneously managed the implementation of over twenty business process insource/outsource programs for major IC manufacturer while assuring quality of deliverables and high customer stakeholder satisfaction. This large customer launch and expansion included locations in California, Arizona, Oregon, Washington, and Mexico.
• Implementation of a customer support call center solution for major online Confidential auction company with global scope including presence in countries: Australia, Argentina, Mexico, and South Africa.
• Served as project manager and consultant in development of Retiree / Silver Medalist Talent pool programs for major pharmaceutical company and major insurance company with scope of entire US.
• Samples of customer programs implemented include:
• Technical support program deploying technicians to client sites across the US and Canada for major technology company and a large business services company.
• Hardware / firmware validation labs for major IC manufacturer.
• Warehouse, Pick/Pack, and shipping operations for several regional and global brands.
• Warehouse specialty packaging operation for several regional and global brands.
• Materials inspection and testing lab operation for global pharmaceutical company.
• Cross dock operations for large US logistics company.
• Call center customer care and technical support programs (brick & mortar and virtual) with regional and global scope.
• Numerous Professional Payroll Outsourcing programs.
• IT application systems projects:
• Staff scheduling systems
• Custom Lab Management System for raw materials testing
• Retiree and Silver Medalist Talent Pool management systems
• Routinely provide leadership to drive internal organizational development and support strategic initiatives.
• Facilitate training and weekly study groups to support all Kelly employees seeking PMP certification.

Confidential

Business Development Manager

Responsibilities:

• Improved Project Management performance of client organizations through a consultative account management role including the implementation of competency and organizational maturity assessment tools, development of training and educational intervention plans, and deployment of customized solutions to drive improvement.
• Effectively managed stakeholder expectations and relationships throughout project lifecycle by working closely with customers, educational development team, and SME’s to assure success.

Co - Founder and Executive Officer

Confidential

Responsibilities:

• Value Stream Mapping project included a comprehensive process mapping of production and material handling areas, identifying potential cost savings though implementation of 5S, Kan-Ban, Poka-Yoke, and other Lean tools and methods which resulted in 24% reduction in labor costs and 20% reduction in WIP inventory.
• Employee training and certification program - Developed a training and skills assessment program for the Production / Assembly Group based on the WHMA / IPC-A-620 standard, including instructor materials, student handbooks, lab exercises and materials, and skill assessments for participants. Results included a 15% reduction in defects detected at final test within 3 months of program implementation.
• Conducted market research and lead development including prioritization and pursuit of target accounts. Performed account management including outside sales, RFP response, and contract negotiation.
• Developed and implemented QMS resulting in certification to ISO9001/2000.
• Managed ERP implementation including; research and selection, contract negotiation, planning, installation, testing, user training, system launch, and ongoing support of the ERP system (EVO-ERP and Infor Fourth Shift).
• Designed, built, and administered network and infrastructure (PCs, Servers, Switches, Routers, PBX).
• Developed and deployed a customized Activity Based Costing tool with two-way integration to ERP database to provide highly accurate cost estimates and customer price quotations.
• Managed development of a comprehensive business continuity / disaster recovery plan addressing the integrity of IT assets and data to minimize operational impact of risk events.
• Managed schedule and capacity for production department.
• Leadership and oversight of production team consisting of 40 direct report employees.
• Supply Chain / Procurement management including supplier quality assessments and contract negotiations, and management of supplier relationships and contract management with 2 direct report employees.