SUMMARY:

Energetic, self - motivated Program/Project Manager with over 20 years’ IT experience in various industries as both partner and client. Adept at delivering high-quality results through managing virtual, cross-functional/multi-national teams. Skilled in partnering with c-suite executives to ensure program or project objectives are in alignment with organizational strategy.

SKILLS/COMPETENCIES:

Program/Project Management, Portfolio Management, Information Technology, Healthcare Insurance, MS Office Suite, MS Project, Project Server, SharePoint, Lotus Notes, Clarity, Clarify, Communication Management, Project Plan/Charter Development, Budget Resource Estimate (BREW), Cost Benefit Analysts, Schedule Management, Vendor Management, Change Management, Negotiation, Issue and Risk Management, Integration, Compliance, Enterprise Resource Management, Product Development, Agile, Srum, Waterfall, Software Development Lifecycle (SDLC), Cloud, PPM, Plainview, Confidential, Electronic Health Records, PMO Governance

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Lead large/complex program/projects tied to enterprise level strategic importance.
• Project work has high to very high risk and risk interdependencies, multiple interrelations both Business and IT and have major costs associated($1.6M). Hybrid Waterfall/agile approach over 5 Sprints.
• Working knowledge of website integration (Demandware) and internet content. Lead integration extract transform and load (ETL) integration teams utilizing informatica and xml/xsd source to targets for Catalogs, Customers (Relate), Inventory (Locate), Orders to Fulfill (Radial), Orders Shipped/Canceled (PKMS), Sales, Returns.
• Lead the system (Lawson, iCims, Dayforce Cloud) and operational (Payroll, HR, Store Operations, Legal) changes for California store expansion and compliance. Use QuickBase cloud platform for portfolio management. Partner with First Data ADP for Confidential pay card enhancements and modifications to financial operations (Payroll) for all 1100 stores.

Confidential

Revenue Cycle Project Manager

Responsibilities:

• Assessed troubled Interactive Voice Response (IVR) system implementation for Human Resources and Payroll. Determined gap between contracted services/SOW and milestones and provided recommendation to organization leadership to not pay the second milestone. Ultimately, assessment resulted in the vendor contract being canceled, saving the organization over $250,000.
• Program Manager: Directed Confidential cloud software and services implementations. Quickly developed strong working relationships with key stakeholders and designated as main point of contact for all Confidential projects. Lead and influence several teams (architecture, interfaces, QA, Support and vendor resources). Controlled all deliverables and approvals throughout the project lifecycle.
• Achieved increase revenue and $35M cost reduction by standardizing management and operations of Food and Nutrition Services and Environmental Services.
• Implemented ISISPro, PrimaWeb, a food production system and Confidential Nutritional Suite, a dietary office solution, to all acute care facilities (40).
• Implemented Confidential infrastructure of 29 hosts, 21 virtual servers
• Managed Confidential security access and user authentication through Cisco Citrix groups/end users
• Implemented two interfaces ( Confidential ) per facility utilizing Legacy (MS4) HIMS and EHR (Cerner, Meditech, Invision) patient records
• Lead implementation for Cerner Diet Orders standardization using Agile approach and data security vulnerability.
• Planned Point of Sale (POS) program utilizing PCI compliance and financial industry merchant ids.
• Implemented Confidential MicroMarket for Enterprise Data Center cafeteria.

Confidential

Senior Project Manager

Responsibilities:

• Directed all aspects of the technical infrastructure, development and implementation of enterprise-wide solutions quality services.
• Adhered to deployment methodology from assessment through transition to support.
• Led all aspects of the project and managed virtual cross-functional teams.
• Managed sponsor/client expectations. Tracked and reported financial, total plan hours, and milestone status.
• Requested by senior management to rescue two failing projects, assessed, re-started, and led to successful implementations. Award SIP for FirstHealth of Carolina.
• Managing implementation efforts for multi-facility hospitals up to 10 clients simultaneously
• Created/implemented PM Policy and Procedures
• Ensure Quality Reporting: CMS, Meaningful Use, Clinical Effectiveness, Core Measures, Patient Satisfaction, AHRQ.

Project management

Confidential

Responsibilities:

• Directed the integration architecture, development, implementation, and program efforts of enterprise-wide solution rollout for a new product line at new Confidential client site, Southeastern Regional Medical Center in Virginia. General Ledger, encounters, financial and clinical data/analytics.
• Adhered to Enterprise data model and deployment methodology from assessment through transition to support.
• Led both internal and external resources with infrastructure, design, build, and functional testing of Confidential Enterprise Revenue Management Access Management and Scheduling.
• Managed implementation efforts for multi-facility hospital ($7M).
• Oversight of Confidential Integration Architecture infrastructure, Data Center and Group Security
• Established and implemented functional testing scripts, processes, and procedures.
• Met first payment milestone for Functional Testing ($6M). Phase 1 Access management - one of few clients who completed testing.

Confidential

Senior Project Manager

Responsibilities:

• Program management for consumer directed healthcare ( Confidential ) product with Confidential .
• Managed and delivered multiple complex projects on schedule and within budget according to client requirements and scope. Adhered to software development lifecycle and release management methodology.
• Led matrix, virtual teams offshore and onshore. Achieved contractual commitments related to quality, cost, and schedule.
• Prepared and presented project plans and status reports to organizational leadership, project teams, and client/customer groups
• Project management for Consumer Directed Healthcare application.
• Successfully managed implementation of the DRG 6.2 product changes for custom PowerMHS client.
• Successfully managed implementation of Confidential enhancements for custom PowerMHS client.
• Successfully managed implementation of premium billing enhancements for custom Power MHS client. Project duration approximately 5 months.
• Vendor Selection process for Confidential uman Human Resources and Finances

Confidential

IT Project Manager

Responsibilities:

• Lead role in defining project plans and developing measures to monitor and track the progress of multiple IT healthcare projects or programs to ensure milestones are met on time and on/or under budget.
• Developed divisional best practices, techniques, and tools for all aspects of portfolio management. Communicated project management standards and techniques to the appropriate training staff.
• Identified and managed both internal and external key resources for the life of the project to ensure tasks and deliverables are completed.
• Facets Integration Program: Successfully managed implementation of nine interface related projects concurrently from planning through production.
• Confidential Health Saving Account: Successfully managed implementation of Confidential Health Saving Account product (Health Insurance).
• Successfully managed implementation of anesthesia enhancements reducing claim adjudication time and cost.
• Successfully managed implementation of social security contract number conversion mandate by the Confidential Association improving security of policy holder identity.

Project Analyst/Manager & Project Management Specialist

Confidential

Responsibilities:

• Advised and oversaw the development of PMO Methodology, governance, tools and techniques including, but not limited to, scope, deliverable, change, and decision management. Developed meeting guidelines and presentation structure for the organization. Provided overview training of methodology.
• Provided project management expertise during assessment and selection of PeopleSoft for Human Resource and Financial/Supply Chain Management. Provided project management toward the initial implementation of PeopleSoft.
• Developed Request for Proposal (RFP) and vendor selection criteria and findings/recommendation.
• Determined corrective action based on variance of plan. Mitigated risk and managed contingency plans.
• Standardized Statement of Work, Cost Benefit Analysis and other formal documents.
• Managed presentations for Confidential ’ meetings and other special projects including Standard & Poor.