SUMMARY:

• Highly qualified, tenacious and work driven professional.
• Armed with broad - based skills and over 15 years experience in project management, service delivery management, risk management, client satisfaction, and strategic planning.
• Confidential in program management, customer service, systems infrastructure development, IT and relationship management.
• Trained to demonstrate proven effectiveness to concurrently prioritize and assume the position of a project manager.
• Determined to implement earned skills for the rapid growth of the prospective organization by working effectively and consistently

COMPETENCIES:

• Excellent writing, communication, leadership and organizational skills
• Advanced analytical, problem solving and decision-making skills
• Knowledge and understanding of project coordination and progress tracking
• Ability to coordinate completion of multiple tasks and deadlines
• Thorough understanding of project/program management techniques and methods
• Experience in planning, client satisfaction and excellent service delivery
• Successful at planning and implementing project and resources management strategies
• Knowledge of Data Center infrastructure management and cloud services delivery strategies

SKILLS AND EXPERTISE:

• Project Management
• Quality Assurance
• Customer Service
• Client Satisfaction
• Project Tracking & Monitoring
• Program Management
• Agile & Scrum Methodology
• Documentation & Reporting
• Performance Evaluation
• Strategic Planning
• Service Delivery Management
• Performance Evaluation
• Process Improvement
• Risk Management
• Forecasting and Budgeting

COMPUTER PROFICIENCY:

Public, Private, Hybrid Cloud architecture |Network Concepts (CCENT) |Messaging (Exchange, Lotus) | SharePoint |Office 365 (SaaS) |MS Project Server |Azure, Blue Mix and AWS Platforms |Mid Range (Sun, Confidential, HP Systems) | Openstack, |MAC OS Software Support | Confidential Products (IPWC, RPM, Lotus Notes, Domino, Lotus Live, SameTime).

WORK EXPERIENCE:

Confidential

Transition and Transformation Manager

Responsibilities:

• Lead project team in delivering a solution to customer and manage all project resources
• Overall performance responsibility for managing scope, cost, schedule, and contractual deliverable,
• Apply techniques for planning, tracking, change control, and risk management
• Provide day to day direction to the project team and regular project status to the customer
• Assess program performance and aim to maximize ROI
• Facilitate the resolution of issues, risks, dependencies and impediments that impact the delivery of projects
• Develop and control the program budget, managing expenditure within agreed spending plans
• Balance the availability of the required skills and competencies across project teams within the program
• Led Reverse Migration from MS Azure to Confidential Messaging Environment
• Apply change, risk, resource management and prepare management reports
• Managed the Change Control Board for Client until Governance was put in place after transition.
• Operate areas of responsibility within approved budgets and staffing levels
• Manage projects involving cloud operations (Platform as a Service) and other groups within the company
• Discuss new opportunities and managing changes to additional Confidential provided services
• Manage the outsourcing activities for Confidential global clients for Groupware, Networking, Data Center Management, Environment Builds, Midrange, Tools, Mainframe, Finance and Change Control Process
• Successfully managed E2E transition of Confidential Resources Globally to Client IT Departments.

Confidential

Cloud Transformation Program Manager

Responsibilities:

• Defined cloud program objectives, scope, deliverables, timelines, and contingency plans.
• Managed cross functional teams to ensure timely delivery of cloud programs, managed escalations and risks
• Structured analytical approaches and developed project strategies and tactics.
• Drove an agile program management framework based on best practices.
• Delivered cloud migration strategies leveraging mass migration technology and methodologies
• Designed migration strategies that in corporate client specific approaches driven by technical requirements
• Designed migration strategies, taking into consideration client business and technical roadmaps
• Worked with key stakeholders to initiate project plans and identified critical dependencies and risks
• Currently Managing the Cloud Transformation Program and the Cyber (Security) 2020 Cloud Risk Management and Governance Projects
• Effectively coordinated collaboration with Confidential Advisory and Cyber Security
• Competently managed and led the successful on-boarding of the Cloud Program which includes 6 sub projects (Private and Public Cloud (Azure)

Confidential

Sr. Project Manager

Responsibilities:

• Ensured that all projects are delivered on-time, within scope and within budget
• Developed project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Facilitated Scrum events as needed and facilitated discussions to resolve conflict
• Ensured team information is visible and maintained
• Supported coaching the organization in its agile adoption
• Worked with others to increase the effectiveness of the application of Agile in the organization
• Planned and executed the transition of a team into utilizing Agile methods
• Coached teams utilizing Agile scaling frameworks in support of dependency management
• Developed full life-cycle Project (Scrum/MS Frameworks), Finance and Risk Management for infrastructure and development projects
• Skillfully manage (IaaS) and Hybrid projects in cloud operations for Microsoft Azure and Hybrid.
• Expertly managed the Data in Motion Encryption Project of Email, Citrix, Middle Tier, FTP and Network Layer using various encryption technologies (internal and external)

Confidential

Sr. Project Manager

Responsibilities:

• Provided end-to-end project management and prepared budget
• Developed a detailed project plan and monitored progress
• Delivered projects on time ensuring quality standards are met
• Provided leadership and financial management for the Project Management Office.
• Reviewed projects being executed by team members and helped them make the right technical decisions
• Planed and managed and drove IT initiatives to meet the requirements of the business.
• Implemented standard IT reporting metrics for regular executive status and governance meetings
• Facilitated the definition of project scope, goals and deliverables

Confidential

Project Manager

Responsibilities:

• Maintained and monitored project plans, project schedules, budgets and expenditures
• Ensured project deadlines are met and determined project changes.
• Provided administrative support and undertook project tasks as required.
• Developed project strategies, ensured projects adhere to frameworks and all documentation are maintained
• Managed the construction of MDF and IDF rooms for Hospitals around the country.
• Refreshed servers, switches, wiring, UPS and simultaneously managed upgrades of ETL
• Business Intelligence, and Business Objects projects with deployment to over 6000 end users
• Led project teams of over 25 resources to include, Internal and External IT staff, Project Administrators, vendors (Cisco, Dell, GE, McKesson, Various Construction) and Business Analysts.

Confidential

Service Delivery Manager

Responsibilities:

• Made recommendations for service improvement plans and ensure actions are followed
• Worked with internal and third party teams to ensure actions are taken to protect and improve services
• Provided regular and accurate management reporting on IT Service performance
• Effectively handled staff management, recruitment, training, target setting and performance assessment
• Maintained high performing service support functions including and IT Service Desk and Desktop Support
• Oversaw escalation processes, ensuring high levels of performance in these processes
• Accurately reported and established service improvement activities when required
• Managed the Software as a Service (SaaS) Implementation for Plant Operations.
• Migrated the internal document management system with SharePoint 2003saving company 75K annually by reducing development staff.
• Moved Confidential and Sun Microsystems to another facility on campus

Confidential

IT Service Center Manager

Responsibilities:

• Developed and maintained a detailed knowledge of relevant IT Frameworks
• Implemented necessary local IT policies and procedures to create a robust IT Service Delivery framework
• Led and managed the internal IT Service Delivery teams through performance management
• Managed suppliers of technology services to ensure services are delivered in accordance with agreed SLAs
• Pro-actively identified, managed and reported IT related risks.
• Contributed to the application of robust IT Security controls to maintain integrity and reliability of systems
• Properly led several key projects: rolling out Windows XP clients, SAP Hardware infrastructure and Lotus Notes R6 upgrade
• Shared leadership of Network and Applications team to integrate technology infrastructures of newly acquired companies, including leveraging common synergies and network integration.
• Managed technical services and projects for global network sub-region of 18 full-time employees (Network and Telecom Engineers, Help Desk and Technical Support) supporting 20 offices and 2500 customers
• Implemented Project Management Office for team of non Project Managers