Senior Project Manager Resume Commack, NY / Raleigh, NC - Hire IT People

SUMMARY:

Hands on, results - oriented leader with extensive and diverse experience in the management of staff in the context of Information Technology, Operations and Project/Program Management. Possesses the ability to identify talent, build teams, build relationships and manage performance through metrics.

KEY SKILLS:

Portfolio/Program/Project Management IT Managed Services and Hosting Security Management
Vendor/Contract Management Personnel Management Team Leadership/Motivation Cloud Computing
Risk Management IT Operations IT Infrastructure Disaster Recovery Business Continuity

PROFESSIONAL EXPERIENCE:

Confidential, Commack, NY / Raleigh, NC

Senior Project Manager

Responsibilities:

Created the mS PMO by formalizing and standardizing policies, procedures, templates and guides based on industry best practices.
Implemented Managed IT Services, Data Center Services and Cloud Services.
Managed the migration of over 250 clients to the new Confidential state of the art Tier 4 Data Center.
Managed a variety of software and hardware deployments for Ricoh/ Confidential using waterfall and agile methodologjes
Responsible for SSAE 16 / SSAE 18 control objectives and compliance of Complex Hosting Department

Confidential, Huntington Station, NY

Director of PMO, Director of Client Services, Chief Operating Officer

Responsibilities:

Management and oversight of 90 staff members in the areas of Project / Program Management; Technical Client Support / Field Service; Sales Engineering; Implementation Services; Customer Service (Dispatch, Order Processing and Inside Sales Support) and Logistics (Purchasing, Warehousing and Distribution) Operations was experiencing a tremendous amount of delays, missed deadlines and rework. To rectify the situation the following steps were taken:
Deployed Operational Excellence initiatives using KPIs and weekly/monthly expectations. Tracked and ensured the successful execution of these metrics.
Combined the Order Processing, Dispatch and Inside Sales Support Departments under a new Customer Service umbrella to eliminate silos and create a single flow of information by having a cross functional, centralized team of Customer Service reps run the orders from the quoting stage through to invoicing, acting as project coordinators.
Partnered with program developers to create iPad applications for client site survey creation and real- time post installation reporting.

Confidential, Hicksville, NY

VP of PMO and Client Services

Responsibilities:

Managed the resources providing program/project management and implementation services for total systems replacement, infrastructure upgrades / refreshes, software upgrades, development of new applications / modules and migrations to new technology.
Provided IT consulting services to formulate strategic IT goals, plan the IT budget, analyze and rework business processes and facilitate technology changes.
Performed IT audits for SMB clients.
Successfully implemented 12 ERP system projects.

Confidential, Glen Cove, NY

Manager of IT, Director of IT, VP of IT, Chief Information Officer

Responsibilities:

Responsible for the technological direction of the company. Proposed budgets for IT Operations, programs, projects and purchases.
Supervised the technical specialists and IT workers throughout the organization.
Identified, justified, planned and implemented all major IT projects and ensured that they delivered agreed benefits and met time, budget, quality and security standards.
Established a clear strategy for the technology infrastructure, IT operations and vendor selection.
Developed, justified and negotiated the annual budget and operational plan with the Board of Directors.
Created, maintained and enforced policies and procedures regarding IT operations and security.
Leveraged economies of scale to reduce operating costs by more than $3MM annually.
All production environments and applications met or exceeded agreed upon operational objectives and SLAs.
Provided the business case for and led the selection, analysis, planning and implementation of the complete suite of Oracle eBusiness ERP Application Modules (R11i), data warehouse facilities and reporting software (Business Objects, Crystal Reports and custom) to satisfy company requirements including geographic localizations.
Managed the design and implementation of the supporting infrastructure including data centers, P series IBM AIX environment and LAN/WAN upgrades. Performed IT vendor selection and contract management.

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Senior Project Manager Resume

Commack Ny Raleigh, NC

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