SUMMARY:

• PMI - certified Project Manager with ability to implement, to maintain, to optimize performance of Health Information Management Business Systems, and to develop Legacy Software.
• Reliable, hands-on problem solver with vendor management, team building, negotiation, and communication skills.
• Adept at forging solid relationships with colleagues, customers, and leadership.

TECHNICAL PROFICIENCIES:

Software: Clarity CA Workbench MS Project 2013 SharePoint

Methodologies: Waterfall & SDLC

Applications: MS Office 2013 & MS Office 365 (Word, Excel, Access, Power Point) MS Visio

Interpreters/Languages: SAS COBOL/w CICS C C++ JAVA

World Wide Web Development: XHTML w/CSS JavaScript W3C & WEB 2.0

Databases/File Systems: DB2 RMS Oracle

Medical: Drug Claims Data EHR Member Eligibility

Applications: Confidential Intactix Confidential Adobe Creative Cloud Bridge

PROFESSIONAL EXPERIENCE:

PROJECT MANAGER / CONSULTANT

Confidential, Schenectady, NY

Responsibilities:

• Implemented Product Lifecycle Management System using Confidential ’s Confidential software products to replace the current recipe management system used companywide and to reduce costs.
• Project planning using waterfall methodology, delivery using SDLC, tracking & reporting with MS Project
• Budgeting, earned value management (EVM), and monitoring of contractor compliance to service level agreements (SLAs) by reporting of customer centered project management deliverables, milestones, and goals
• Provided vendor management with MS PowerPoint reports to show progress, risks, & remaining work
• Scheduled, tracked, and monitored development performed by remote and off-shore resources

Senior I.T. Business Analyst/Supervisor

Confidential, Amsterdam, NY

Responsibilities:

• Performed contract acquisition, revision, and review with Adobe for system integration project with in-house legacy ERP system to enhance workflow and data management and governance.
• Led enhancement of legacy ERP system that reduced incomplete or incorrect orders by as much as 25%.
• Supervised staff and directed their daily assignments, annual goal planning, and performance evaluations.

Business Analyst/PROJECT MANAGER/Consultant

Confidential, Schenectady, NY

Responsibilities:

• Led as Business Analyst to develop and document business analysis, requirements definition, and business rules for systems in healthcare-centered insurance plans.
• Provided PMO with project management planning, reporting, and tracking of multiple projects
• Led as Project Manager and developed baseline for completion of upgrade from Oracle 10g to Oracle 11g
• Led as Project Manager on development of annual Medicare open enrollment system and applications
• Led as Project Manager on implementation and testing of new implementation a Facets/Trizetto module

PROJECT MANAGER / Technical Lead / CONSULTANT

Confidential, Schenectady, NY

Responsibilities:

• Implemented Space Optimization and Merchandising System using Confidential Intactix software products to reduce costs over $500,000 throughout the company’s 100+ stores
• Tracking and reporting of customer centered project management deliverables, milestones, and goals
• Scheduled, tracked, and monitored development performed by remote and off-shore resources

PROJECT MANAGER / CONSULTANT

Confidential, Schenectady, NY

Responsibilities:

• Adding efficiency and productivity by leading conversion of paper-based pension system to automated Electronic Document Management System ( Confidential ).
• Provided Unified Modeling Language (UML) analysis to document “AS-IS” processing

Customer Service Associate

Confidential, Albany, NY

Responsibilities:

• Assisted customers with selection of various products following training and certification in Tools & Hardware Department

Business systems analyst / Programmer

Confidential, Albany, NY

Responsibilities:

• Led updates to Confidential claims (EHR) applications and databases to activate NPI and resize the Confidential
• Facilitated implementation of new applications and resolved system issues regarding Elderly Pharmaceutical Insurance Coverage (EPIC) prescription claims by conducting business analysis, developing requirements, and coding in SAS.
• Provided analyst with the EPIC custom applications for Medicare, drug coverage, co-payments, and eligibility requirements developed specifically for the NY Department of Health
• Oversaw functional design, development, implementation, and testing of Facilitated Enrollment Confidential legislative-directed management initiative.
• Improved reliability and system integrity by more than 50% within Call Center’s customer service subsystem by tracing and eliminating CICS COBOL programming errors.
• Reduced overall data usage 60% by analyzing SQL processing and installing improvements.

Business analyst

Confidential, Allentown, PA

Responsibilities:

• Facilitated finance project by conducting detailed requirements gathering, planning, designing, and coding; delivered presentations to Confidential Department of Taxation and project stakeholders.
• Assisted with preliminary design of Confidential corporate tax Revenue Accounting (RA) subsystem by participating in and documenting minutes of method / process reviews with executive clients.
• Created conceptual data models after analyzing and documenting business processes and requirements.

Systems Analyst

Confidential, Northbrook, IL

Responsibilities:

• Helped resolve problems regarding reporting / transaction processing of member data (EHR) by working closely with healthcare administrators.
• Significantly improved application programs / subsystems and database queries by supervising and evaluating analysis & coding functions and providing recommendations.
• Collaborated with other industry organizations to develop and implement data/file sharing protocols to facilitate efficient transfer of participant membership and enrollment for millions of members annually.

Senior Programmer Analyst

Confidential, Westmont, IL

Responsibilities:

• Developed and maintained on-line and batch applications to improve legacy-billing systems and telemarketing applications
• Analyzed the ADA base batch billing system and online telemarketing system to update the procedures and policy documentation
• Developed system wide enhancement to resolve a corporate directive to expand the size of the order management primary key field

Application Analyst Programmer

Confidential, Oakbrook Terrace, IL

Responsibilities:

• Performed and provided development, maintenance, and support of paint and assembly plant automation systems using mainframe and mini-computer systems
• Participated in a joint company and vendor project to document and transition support of the in-plant material handler system to the plant support staff
• Rewrote entire Beatty Press Hole Punch’s order management and reporting subsystem, which also included an additional online menu interface