SUMMARY:

• Harnesses innovation to ensure technology is leveraged as a competitive tool in electronic records management, wireless telecommunications, and program management for Confidential 500s organizations.
• Links strategy with deep understanding of the business and technology dimensions that improve decision - making, technology investments, compliance, and service; provides these capabilities in real time through thoughtful, clearly defined strategies that consistently help companies advance toward high performance.
• Balances and broadens the scope of business and technology functions to maintain, improve, extend, and optimize products and services to clients.

AREAS OF STRENGTH:

• Business Analysis
• Wireless Services Systems
• Cable/Broadband Telecom OSS&BSS
• SW Development Methodologies
• Non-Profit Financial Mgmt
• Needs Assessment
• Internet Taxation Model
• Next Generation Systems
• Operations Management
• Waterfall, Agile SDLC
• Process Improvement
• Program Management
• Project Management
• SW Quality Assurance
• Electronic Records Management
• Regulatory Compliance
• Requirements Analysis
• StrategicTechnology Planning
• Technical Team Leadership
• Strategic Vision & Concepts

TECHNOLOGIES:

• Documentum
• Documentum Integration
• FileNet
• HP TRIM
• MS Office Project Server 2007
• MOSS 2007
• MOSS Records Center
• Project Web Access
• SharePoint 2003
• SharePoint 2007
• SharePoint 2010
• CDMA/TDMA/ Roaming Standards
• Cable, Telecom Order Mgmt, Provisioning
• Cable, Telecom Service Order Delivery
• Unified Communications
• Call Center Communication Solutions
• MS Office, Visio
• Unified Communication Platforms

CAREER HIGHLIGHTS:

Confidential, Rockville, MD

Project Manager

Responsibilities:

• Serves as E-Records Consultant partnering with the Confidential Corporate Records Management Office and other stakeholders on E-Records Strategic initiatives.
• Evaluated existing Electronic Document and Record Keeping Systems for synergy with Record Retention Policy and Schedule, measuring Corporate Record Keeping Policies against in-place Electronic Record Keeping Procedures.
• Analyzes compliance of Corporate Records Management Policy for paper, E-Records, and non-computer records, and conducted meticulous gap analysis for risk strategies.
• Led an Electronic Records installation for audits, security, disposition, and compliance reporting functions.
• Collaborated with Senior Management during the creation of a successful business case for the Electronic Records Management in Technology Operations Group.
• Heightened accuracy by Records Coordinators by developing an Electronic Records Awareness Training and Awareness Program.
• Simplified archiving functions through the creation and launch of a Vendor Tool Selection Table, and created a rules for records recognition strategy for the existing content management infrastructure.
• Improved procedures for E-Records Inventory, Ingestion and Classification, Record Security and Disposition mapped to business process, and federal regulations for structured and unstructured records.

Confidential, Cranston, RI

Operations Records Manager

Responsibilities:

• Subject Matter Expert for electronic records management, including development of a Records Management Assurance Program and procedures for operations records.
• Managed file plan creation for ERM implementation, including social media, as part of the overall plan for electronic record indexing, storage, and retention requirements.
• Drafted a Records Management Application Test Program, and organized the proposed implementation of an RMA solution.
• Developed an Information Awareness Program on Electronic Records Life Cycle and E-Records Management; educated staff on record keeping practices for adherence to commercial / financial industry requirements including SEC 17 (a) (3), SEC 17 (a) (4), Investment Advisors Act, Graham Leach Bliley Act, and Federal Rules for Civil Procedure.
• Drafted the Formal Business Requirements Document for the overall product design and development that focused on Electronic Business Record Capture, Creation, Ingestion, Maintenance, Indexing, Routing, and Final Disposition for all content media types.
• Implemented automated records collection, records routing, and workflow integration for Confidential CFG Business Services, increasing security and decreasing overall business expenses.

Confidential, Arlington, VA

OSS Consultant / Lead Program Operations Manager

Responsibilities:

• Improved compliance testing for the Networx Program, constructing Electronic Record and Email Archiving and Record Retention Policy, Technical Requirements and Records Management Processes for storage, classification, and retrieval processes of Confidential Records.
• Served as member of proposal response team for operations support systems for ordering, billing, provisioning, archiving, and transition to help win Confidential Contract Award under Networx Universal contract.
• Supported proposal responses for various governmental agencies and led Networx CPO office for archiving and records keeping work.
• Major contributor during the successful development of ordering solutions, price quote systems, inventory systems, billing solutions, audits, and processes for a $60B GSA Networx Enterprise/GSA Networx Universal Federal Telecommunications Program.
• Deftly renegotiated service fees with the SharePoint vendor that produced a $10K savings.
• Developed a Compliance Training Module for new staff to ensure awareness of Federal Record Keeping Policies.
• Designed a successful Microsoft Records Center Solution for electronic record keeping, and managed third-party vendors for SharePoint, Project Server and associated Record Keeping Services.

Confidential, Reston, VA

Business Analyst / System Integrator

Responsibilities:

• Translated client business needs into technical requirements for Voice, Data, and IP service order management and service order parsing, managing technical relationships with engineering team.
• Created test plans for validation and acceptance of data for production software and client reporting system.
• Additionally, analyzed existing Order Parsing and Order Entry and Order Management applications to identify capabilities for processing new IP service order requests and routing.
• Created Use Cases and Process Models to evaluate current state capability for recommended enhancements to support high-speed data service ordering, provisioning, inventory, and trouble management.
• Created data validation and acceptance test plans for production software and client reporting system, updating workflows and sequencing diagrams to help facilitate process modeling.
• Led offshore third-party development team (IBM India) in the creation of systems requirements, internal customer acceptance, and prototype testing of the applications.

Confidential, Dulles, VA

Senior Technical Project Manager / Product Manager

Responsibilities:

• Led Phase Two deployment of third-party verification services for the Confidential mandate, directing screen name registration re-hosting, email, and portal content publishing project.
• Managed internal business relationsips including Business Technologies, Platform Services, AOL Operations, Product Marketing, Offshore Development, QA and Testing.
• In charge entire project development lifecycle for business technologies that supported online customers.
• Completed a software upgrade project for a third-party vendor network intake tool for content programming for online ad campaigns through the AOL portal, on time and within budget.
• Managed software development and testing of Unified Communication Solution for 3rd Party Virtual Call Centers.