SUMMARY:

• Nineteen+ years closely integrating business stakeholders’ needs with Enterprise IT: SDLC Application, Infrastructure & Security Program Management, PMO Process, Governance, Finance, Server/Data Centers, Networking, Databases, Web, IT Convergence and mobility.
• Known especially to be big - picture enterprise orientated with non-IT business alignment, technical and functional, results-driven, process refiner, a great technical documenter/planner, a consensus builder in implementing inventive technologies for streamlined workflow, a detail oriented self-starter, and ability to ascertain projects quickly and manage complex problem resolution within constraints and KPIs.

TECHNICAL SKILLS REVIEW:

Operating Systems: Windows 3.x-8.1 & Advanced Server, ISA Server, Terminal Server, Mac OS X since 6.x-10.9 Server, HP-UX, NetWare, GNU/Linux, Solaris, BSD UNIX, iOS, WebOS, Android, BlackBerry.

Hardware: Apple, HP, Confidential, Intel, AMD, Dell, Micron, Nokia; Cisco, Watchguard, Linksys, D-Link, Netgear, etc. Frame Relay/DSL/Cable, Routers/Switches/Bridges, Concentrators, Cisco PIX, Nokia IP 440 Platform, VoIP/IVR, PBX, copper/fiber media converters, RAID, NAS, Fibre Channel, SCSI, GPIB

Testing Tools: Jira, Quality Center, Bugzilla, Req Pro, Rational Clear Quest, HelpStar, ISS Internet Scanner, Retina, Nmap, Nessus, Snort

Domains: High Tech Manufacturing, Software, Hardware, Telecommunications, ERP, CRM, Telecom, Retail, Interactive/Ad Agency, Health Care, Finance.

Languages: C, Objective C,HTML/DHTML, CSS, Shellscript, Perl, CGI, XML, JavaScript, AppleScript, VB Script, SQL/ODBC Java, Visual Basic, PL/SQL, ASP

Middleware: Confidential WebSphere DataStage TX/MQ Series, Clarify

Application Server: WebObjects, WebLogic6.1/8.1/9/10, WebSphere 6.1, WebSphere Portal 6.1, Tomcat 5, Apache, IIS, JBoss

GUI/Design Tools: Xcode, OAD, Rational Rose, Rational ClearCase, Jumpstart

CRM: Peoplesoft, Remedy, HP OpenView Service Center, TeamDynamix, Daptiv, 3 Olive Portfolio Management, Service Desk+

Telephony: Cisco/Sipura, Asterisk

Reporting Tools: Microstrategy, Cognos, SSRS, Oracle Reports, Crystal Reports, Access Reports, Brio, SUN & Oracle IDM

RDBMS/Data:

Warehouse: Oracle 8/9i/10g, MySQL, DB2, SQL Server, MS-Access, PL/SQL, FileMaker Pro & POS, Teradata, Netezza, AlphaFour, OpenBase, Paradox

ERP/ETL: SAP R/3, Lawson ERP

Methodologies/ Process: PMI, SDLC, Iterative/Agile/Scrum, Waterfall, RUP, UML, Use case diagrams, ISO 9000

Other: ACI Collection, MLS, Altiris, BelArc, Ghost, PQDI, NFS, SAMBA, ExpenseWire, IntelliMatch, ResourceIQ, Retrospect, Veritas Netbackup, ArcServe, BackupExec, DDTS, ACT, MS Office, Access, FastTrack, Project, Visio, Active Directory, SQL Server, SharePoint, Virtual PC, VMware Server, Novell GroupWise, Lotus Notes, Cumulus, Adobe CS Premium, Quark, Corel/Star Office, Webmin, Mac Manager, Norton AntiVirus Corporate, RDP, ARD, SMS, Citrix, Timbuktu, PC Anywhere, VNC, VPN, DMZ, DNS, NIS, DHCP, FTP, LabView, SPAM Assassin, Exchange, DOORS, Checkpoint Firewall NG Firewall-1.

EXPERIENCE:

Confidential, Morton Grove, IL

Enterprise Program Manager

Responsibilities:

• Stood up ISS PMO with templates, dashboards, flow charts, handbook, SharePoint PPM, manage Infrastructure Portfolio, prepare, devise and review dashboards, charts, metrics and reports, oversight and reviews with Project Managers and other staff.
• Manage international Sensus, Confidential and smaller M&A Integration Programs, ISS Portfolio management, project management for top priority projects in portfolio including Network Standardization and Security.

Confidential, Lisle, IL

Enterprise Program Manager

Responsibilities:

• Managed the largest 16 Confidential Collocation/buildout & data center w/servers, network/firewall/security, telephony, end user services; multi-state Data Center, Office Moves, temp office space, worldwide W2K3 decommissions, improved process across team.

Confidential, Waukegan, IL

PMO Program/Portfolio Manager

Responsibilities:

• Prepare, devise and review dashboards, metrics and reports, oversight and reviews with Project Managers and other staff, liaison to Foundation PMO. Align to SQA, EPMO and security standards.
• Manage Confidential separation activities including reporting/monitoring Non-SAP application/ Confidential International impact to Foundation SAP Go-Live, User On/Offboarding, Business Administration Infrastructure & Technology Separation Lead, Vendor Invoice Management TIBCO pipeline.

Confidential, Northbrook, IL

Sr. Program Manager

Responsibilities:

• Three-year ask of program budgets, roadmaps, resource planning, coordinate business strategy, align into IT project initiatives, presentations & status reporting to Sr. leadership stakeholders, governance process facilitation, run steering committee meetings, cross-functional business unit coordination, risk ID and mitigations, lead team on process and best practices, manage and drove project delivery of custom TIBCO-based software through SDLC to slotted release on time.

Confidential, Schaumburg, IL

Delivery Manager

Responsibilities:

• Infrastructure Portfolio project audit and process checks, leading and developing technical resources’ project management process integration, Resource Allocations, Daptiv Portfolio management tool optimization, Governance, Reporting, Metrics and EPMO process improvements while socializing EPMO methodology throughout the team, value-added analysis.
• Enterprise Disaster Recovery Program management for ~$26M budget program, Projects including Network Improvements, iSeries Managed Services implementation, SCCM Implementation, Disaster Recovery for JD Edwards & VIP ERP Remediation for RTO/RPO requirements including Sungard data center standup and vendor coordination with Business Alignment Managers for non-IT stakeholders for Compute, SAN, LAN/WAN, DR Test; Security Penetration Test Remediation within constraints. Directing and supervising project teams, manage issues/risks, strategic program assembly, Demand Management & Change Control integration, coordinating multiple external vendors and offshore resources for project delivery, SoW and MSA contract revisions, product selection, SLA and Service Desk+ ticket alignment, team-building and communication coordination with Martin-Brower, Reyes Beverage Group, and Reinhart Food Service business units.

Confidential, Deerfield, IL

Sr. Program Manager

Responsibilities:

• Manage onsite/offshore developer/analyst/engineer resources and multiple external vendors to deliver aggressive timeline projects to Finance business customers up to the Director level with both Agile/Iterative methodology for SDLC application and infrastructure components.
• Project, track and schedule resource needs/utilization, scope management, design review validations with internal developers & customers plus external vendors, quality gating, security and deliverables over the full project lifecycle, PMO Portfolio reporting for multiple simultaneous projects, PMO process improvement advisement. Worked closely with the business to ensure IT is aligned.

Confidential, Oak Brook, IL

Project & Program Manager

Responsibilities:

• Managed, prioritized, RCA’d and implemented critical issue fixes involving Confidential retail web portal, SAP Order Creation, SAP Delivery Creation, DMPS, WMS, SAP PGI, XROADS, down to retail POS and Performance issues.
• Managed Invoice Reduction/Rush Window Visibility project work streams.
• Reporting and documentation up to the CIO and other Directors & key stakeholders, Steering Committee.
• Managed Project Managers/Resource Managers for Engineering, QA and other technical resources from multiple vendors onsite and offshore.

Confidential, Hoffman Estates, IL

Project & Program Manager

Responsibilities:

• Managing high-profile business projects from requirement planning and scheduling through implementation of Data Architecture/Matrices, Data Model, ETL, Aggregates, Report and Dashboard Design, Development, Change/Risk Management, QA/UAT, Remediation and Deployment Go-Live Management, and post-production issues with iterative/Agile & SDLC methodology with tight timelines.
• Management and communications with internal, external and offshore technical resources - from technical staff up to the VP level, creating MS Project schedules, Daptiv Portfolio Management & time tracking web tool updates.
• Oversee Jira and PacMan ClearQuest tickets and project queues.

Confidential, IL

Program and Project Manager

Responsibilities:

• Enterprise Cognos BI/Enterprise Data Warehouse Reporting Program with Oracle and other data sources in CIO’s Top 10 projects from requirements through move to production and post-implementation.
• Enterprise Finance Project Management initiatives including external ExpenseWire technical staff for Expense Automation and external IntelliMatch technical staff for Bank Reconciliation and document management from Lawson ERP & ResourceIQ using an Agile/Iterative methodology.
• Process improvement driver, team building, issue and risk management, PCI compliance, SDLC compliance with corporate standard and other policies and procedures.
• Established processes where none existed for Report Modeling/ETL/Architecture work intake, team SDLC, MS Project plans, 3 Olive Portfolio Management updates, Remedy CRM, SharePoint.
• IT Services implementations for Mac/Windows Servers, Cisco VoIP/IVR, Networking, VMWare, Security, Disaster Recovery.

Confidential, NY, MO, IL

Sr. Project Manager

Responsibilities:

• SOW review/implementation, project planning, MS Project plans, communications and status updates, maintain TeamDynamix CRM for project tracking.
• Tech resource allocation and management using Agile/Iterative methodology in NY/MO for IL projects, risk/issues review and mitigation, worked with Sr. Management & Account Management.
• Advised on development of nascent PMO’s processes and best practices.

Confidential, Oak Brook, IL

PMO Project Manager

Responsibilities:

• Coordinated Data Center racking and moves, VMWare instances, Cisco network HW setup, security/firewall and configuration.
• Worked with Solution Architects and technology tower team members to analyze RADs, estimate and develop solution SOWs and SDDs, define one time costs & monthly recurring costs, hours, billing, in/out of scope work, risks, assumptions and deliverables.
• Work through Confidential ’s RUP & Quality Gate process, Change Control, Security, SLAs, work with McD Technical Contacts, Program Managers, Governance, Legal, Application PMs, vendors, SSRDs and Directors; schedule/track work via Service Center/CRM, SharePoint.
• Track chargeback details and rectification, and create MS Project plans, consistent customer communications updates including Web-based Project Portfolio, manage risk and issues lists, control scope for on-time, managed budget, delivery, and lessons learned for future projects.
• Closed 11 projects, many inherited and subject of scope-creep and lack of process that the previous PM was unable to closeout, full-lifecycle PM on multiple simultaneous projects, working with Confidential and McD team members to help instill the value of process, PMI/PMBOK quality methodologies and creation, improvements of tools/templates.
• Developed Requirements, Exec. Summaries, ROI, and application support & staffing feasibility analysis for Exec. Sr. Mgt. Business Cases.

Confidential, TX, MI

Project Manager/Solution Architect Consultant

Responsibilities:

• Managed long term infrastructure project plans, cutovers, licensing, software asset management project for Texas Healthcare in Dallas Fort Worth area, leveraged internal/external resources, capital budgeting, demarcation point needs assessments, Operations Management.
• Delivered Filemaker Pro database migration project, CRM, CMS, POS (Point Of Sale), VoIP/IVR project, secured Servers & workstations, RAID, backup, websites, high availability File/Mail/Terminal Servers, and Directory Services.
• Delivered virtualization via VMware Servers & VirtualPC, status reports, disaster recovery planning/documentation, security configurations.

Confidential, IN, NY

Network Security Analyst; Project Lead

Responsibilities:

• Deployed developed Enterprise Security Configuration Standards for Operating Systems, Vulnerability scanning of infrastructure for Auditors.
• Managed finalization of authentication/account credential standards, incident handling best practices, Separation of Duties matrix for roles & responsibilities related to security classes and rights with ACLs. Security documentation, Authorization, Execution and reporting process flows.
• Improved enterprise firewall platform, and Secure Platform Management Station configurations; researched Intrusion Detection System solutions.
• Managed imaging teams for of 100’s of computers, package development, PDA syncing, training, scripting, ensured version control, testing, OS image development, servers, mail, database and backup setup.

Confidential, D. Grove, IL

Solution Manager/Project Manager

Responsibilities:

• Technically Project Managed delivery of security solutions, network infrastructures, VoIP telephony, E-commerce, Digital Pre-press, upgrade proposals of customer systems, training , estimated/sold, budgeted, and designed solutions.
• Delivered network connectivity testing and system monitoring, error detection and management, HelpStar ticket system.
• Delivered Application Server upgrades, network HW upgrades and reconfigurations, remote management solutions, auditing, requirements assessments for ~100 Chicago Public Schools and other customers.