SUMMARY:

• Solutions - driven manager of value-adding projects/programs with 15+ years of experience in IT industry including 6+ yrs in managing projects and programs. A natural leader with excellent communication, interpersonal & collaboration skills to lead & manage the diverse & cross-functional teams to deliver the strategic initiatives.
• Experienced in Program and Project Management, Strategic Planning, Risk & Change Management, Quality Assurance, Release Management, Operations Management.
• Experience working with key stakeholders in business, product management and executive teams to define portfolio, strategy and scope. Partner with international engineering & cross-functional teams and help them chart out project scopes, requirements, product features, and accurate delivery schedules.
• Demonstrated continuous success in implementation of projects on various domains like CRM, E-commerce, Insurance, Marketing and High-Tech Domains.
• Effective communication & project dashboards for effective monitoring & tracking of status, milestones & risks/issues.
• Certified Scrum Master (CSM) and Agile practitioner experienced in planning and implementing scrum while coaching and mentoring teams in the adoption process. Managing day-to-day scrum/project activities (standups, sprint grooming & planning, sprint review/playbacks & retrospectives, etc).
• 9+ years of strong development experience of Java based APIs & web applications/products using Java/J2EE, Web/UI Technologies, Data Solutions, & Integration technologies.
• Excelled in guiding the technical teams, defining project goals and scope, translating business needs into technical stories, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Strong background in Software Engineering (SDLC), Systems & Application Design, Implementation, Maintenance and Support process & lifecycles (Concept - Launch - Maintenance & Support) including Release Management (Continuous Integration & Delivery) and QA (Functional, System, Integration, User Acceptance Testing (UAT) & Automation)
• Experienced in planning, execution and monitoring projects using PM tools (MPP, JIRA, Agile Central Rally, Clarity, Confluence) for planning & tracking requirements/user stories & budget. Creates/maintains relevant schedule/delivery metrics to measure progress & make continuous improvements.

PROFESSIONAL EXPERTISE:

• Project & Program Management
• Strategic Planning & Roadmap
• Resource & Stakeholder Management
• Risk Management & contingency plan
• QA & Release Management
• Metrics, Measurement & Tracking
• Infrastructure Upgrades & Migration projects
• Agile(SCRUM) & Waterfall
• Agile Mentor & coach
• SDLC processes & best practices
• CRM, E-commerce, Insurance
• System Analysis, Architecture & Design, APIs development

TECHNICAL SKILLS:

PMTools: MS Project, JIRA, Agile Central Rally, Clarity, Confluence, Service Now, Tableau

Technologies: Java/J2EE, Webservices (REST & SOAP), XML, HTML, CSS, Javascript, JQuery, JSON, ANT, Maven, Jenkins, AEM CQ5, SDL WorldServer, Hibernate, Spring Boot, Microservices, GitHub, DevOps

Presentation Tools: Microsoft Visio, OmniGraffle, Word, Excel, Powerpoint, Pages, Numbers, Keynote

Integration: Weblogic’s Integration (WLI), Dell’s Boomi

Databases: Sql Server, Oracle, MySql

PROFESSIONAL EXPERIENCE:

Technical Manager

Confidential, Cupertino, CA

Responsibilities:

• Technical Project Manager managing three applications (Agreement Sales, My Support, Check Coverage) and two teams of 15+ members including offshore.
• Partner closely with Business & Engineering team to define the scope of every release and translate into technical / functional stories and track them starting from initiation through design, development & various testing phases to the final deployment on Production.
• Responsible for tracking key project milestones and adjusting plans and/or resources to meet the needs.
• Coordination with cross-functional teams (Content, Localization, UX, Analytics, SEO, Accessibility CoE, InfoSec, Payments, PDM, CDM, SAP, SRE and other IS&T Teams) to resolve any dependencies to ensure on-time deliveries.
• Establish the process for improving the efficiency of code development by setting up the manual CI/CD up to UAT.
• Established the review process of team’s work within Sprint with cross functional teams, business & leaders and facilitated regular project specific meetings with stakeholders for status and issue resolution.
• Managing the Infrastructure revamp projects that required procurement of new hardware for PROD & Non-Prod env, ACLs, App 2 App, Stunnel Installation, Java installation, Splunk onboarding, migration of application on new hardware, regression, load testing etc.
• Facilitation of the scrum ceremonies like Daily Stand up, Product Grooming, Internal Grooming, Sprint Planning, Business Demo and Retrospective meetings with technical team and product owners including leaders.
• Provide technical direction/guidance/ideas to team during design discussions to ensure correct procedures/policies are followed during implementation.
• Design and develop all levels of technical documentation including architecture diagram, network & infrastructure diagram along with flow diagram for all projects. Also developed and maintained all kind of project related documentation into wiki.
• Create Executive dashboards/reports to effectively provide transparency and visibility into the scope, progress, status and various issues/impediments blocking the development or milestone. And share the reports with business, leaders and other stakeholders weekly, monthly & quarterly basis.

Technical Manager

Confidential, New York

Responsibilities:

• Technical Product Manager for Platform Excellence Team, managing Widgets program starting from conception to production delivery that resulted in the increased revenue of approx. $1million a month to business.
• Partnered closely with business, UI/ UX, Content, Legal & Compliance teams to finalize the requirements and scope of the widgets.
• Drive the technical discussions at various levels with Enterprise Architects & partnering cross-functional teams to ensure all the functional & non-functional requirements are scoped including security aspects of widgets.
• Risk Identification and mitigation with every step of scoping, design & development process.
• Managed the work for downstream system’s teams as well to make sure they are not blocked for any implementation and to ensure we have their systems up & running and are aligned with our timelines.
• Estimate the project budgets, prepare cost-plan & provide quarterly/yearly forecasting to leaders for funding request.
• Drive the scrum ceremonies like Product Increment planning, Sprint Planning, Sprint Review and Retrospective, standups etc, meetings with technical team and product owners including leaders.
• Provide technical direction/guidance/ideas to team during design discussions to ensure correct procedures/policies are followed during implementation.
• Weekly, monthly & quarterly communication to different leaders including product & technology directors & VPs.
• Designed & developed the proof of concept for widget using HTML, CSS, Javascript & Java APIs.

Technical Manager

Confidential, Sunnyvale, CA

Responsibilities:

• Technical Project Manager in iTranslate Team managing two tracks and team of 10+ members.
• Managed the production support tickets, assign the ticket to appropriate team member, keep track of it and to ensure that the tickets get resolved within agreed SLA.
• Managed the infrastructure upgrade projects like db upgrades, weblogic/tomcat upgrades, securing all the 12 hosts (SSL-All the way) as recommended by Information Security Team on non-prods & prod env.
• Managed the Infrastructure revamp project that required procurement of new hardware at new datacenter for QA & UAT env, deployment of the upgraded application on new hardware, regression & load testing etc.
• Planning, coordination and execution of production deployments, system upgrades and emergency bug fixes.
• Close coordination with different teams (Dev & QA) at different locations to ensure the correct implementation of the dev tickets and smooth release on production.
• Directly reporting to client providing the weekly status of the major tasks and discuss or escalate the various issues/impediments blocking the development or milestone.
• Establish the procedures and guidelines for incidents, problems and release management

Technical Manager

Confidential, Sunnyvale, CA

Responsibilities:

• Migration of Public communities from Jive to Lithium Migration:
• Coordination between business/marketing team and Confidential IT teams to resolve functional/technical issues related to migration.
• Documented the technical/functional handbook for Lithium team, providing all the technical details for SSO & Partner Database integration of Confidential with Lithium for migrating public communities from Jive to Lithium.
• Supported the program manager by providing the steps/tasks & duration while drafting the release schedule.
• Provided the inputs time to time throughout the project for smooth release/migration.
• Global Budgeting & Planning Tool:
• Played a role of Technical Manager to Coordinate & interview different stakeholders to gather their needs and translate them to functional & technical requirements.
• Developed solution cost structure by identifying all cost points involving all kind of resources (human, software, hardware etc)
• Created the project charter having information on project vision & objectives, scope of project, stakeholders, roles & responsibilities, high level plan & any risks, issue or assumptions.
• Designed & documented high-level technical solution documenting all solution components, configurations, integration & migration details
• Financial Reconciliation Project:
• Understand the existing functionality from technical standpoint and support the different applications like Boomi, Aprimo, MTO Portal etc used for financial reconciliation.
• Coordinate with different teams involved in the integration for issue resolution.
• Established & documented the L2 process to setup the L2 support for this project.
• Marketing Introduction Navigator(MIN) Tool:
• Developed/Enhanced Java APIs for maintenance of web application developed using Java, weblogic & Oracle with Struts & Hibernate.
• Requirement Gathering, planning, API development, Integration, QA & delivery.

Support Lead/Manager

Confidential

Responsibilities:

• Leading/Managing the Level 2 Production Support Team
• Coordinate with Management, Business & Dev team to escalate, prioritize & final resolution of the major issues impacting revenue.
• Managing & controlling the major releases/deployments that need the coordination between different teams.
• Directly reporting to client providing the various statistics/metrics/trends (weekly/monthly/quarterly/yearly) to take strategic decisions.
• Capturing/Reporting the data for number, type and time to resolve of various categories of production issues.
• Identify and document best practices within their subject matter areas of expertise
• Provide continuous process improvement suggestions
• Maintain and document Standard Operating Procedures
• Perform weekend support for releases, upgrades, DR/BCP tests and related activities
• Follow established procedures and guidelines for incident, problem and release management

Confidential

Java programmer, Technical Lead/Manager

Responsibilities:

• Design, Development and unit Testing of different applications for different clients.
• Time to time coordination with client for requirement clarification and development.
• Ensure technical requirements coverage, coordination, and traceability across related applications.
• Ensure requirements coverage, coordination, and traceability across related applications by coordinating with cross functional teams.
• Provide the technical inputs time to time and perform design & code review to ensure the delivery is per the agreed standards.
• Ensure all the deliverables are on time and with utmost quality.
• Involved in planning & estimation, resource loading etc.
• Issue management & escalation along with coordination with different teams to resolve the issue.
• Weekly status reporting to manager/client, reporting the tasks status, outstanding issues etc.