SUMMARY:

• I am skilled in developing strategies and architectures to meet rapidly expanding business requirements.
• I have extensive Management, Operations, Architecture Program Management, and Project Management experience locally and internationally and across multiple/remote sites as well.
• I am an excellent communicator, experienced negotiator and a strong team leader.
• My Specific areas of expertise include Service Delivery, SaaS and Applications Hosting Services, Solution Architecture, Operations Management, Software Development Management, PaaS Hosting Infrastructure, Business Applications, SOA, Database Services, Reporting Services, Change Management, Configuration Management, Release Management, Security and Compliance , ITIL and COBIT guidelines, Help Desk Management, Distributed Systems, E - commerce/Internet, Data Center Operations, Web Services, Business Intelligence, voice and data communications, call centers, database architecture, disaster recovery, network, ERP, server and desktop technologies

STRENGTHS:

• Global Operations
• Program and Project Management
• Responsible for all Security and Compliance as well as all internal and external audits
• Hosting and ASP Services - 40 Applications
• Dev Ops
• Business Intelligence
• Client Relationship Management
• Accountability and Integrity
• Business Continuity Planning and Disaster Recovery - responsible for all DR exercises
• Big Data (Data Warehouse and Database Services)
• Service Management and Delivery
• Regulatory Compliance (SOX, SAS70, SAE16, PCI, SOC2)
• Program Management and Project Management
• Effective Communication
• Solution Design and Architecture
• Writing Technical and Development Specification Documents
• SDLC
• Product Development
• Proven Change, Incident, Problem and Service Management skills
• Data Center Implementation, Migrations and Moves
• Customer Service Oriented
• Defining and Implementing Strategic Road Maps
• Design, Implement and Re-Engineer products and solutions for growth as well as Operational Efficiencies
• Manage large cross functional teams (up to 25 direct resources, with total responsibilities of 325 )
• Have diverse industry experience including Financial (20), Manufacturing (26), Construction (15), Retail (26), Healthcare (11) and Pharmaceutical (9), Real Estate (11)
• Support large revenue segments - currently $230 million
• SaaS and PaaS
• Virtualization
• Infrastructure Services and Architecture Design and Implementation

SOFTWARE PROFICIENCY:

VMWare, Hadoop, Couchbase, Mongo DB, Birst, Open AM, Microsoft Windows, Tableau, MYSQL, Salesforce, Oracle Applications E-Business Suite,, Microsoft Reporting Services, Websphere, JBOSS, JAVA, Crystal Reports, Tomcat, MS SQL Server 2012, 2008/2005/2000 , Sybase, Citrix, HP Service Desk, E-labor, SAP, Resumix, Microsoft Office, IBM Server Architecture and HW, Linux Server Architecture, Intel Server Architecture, Internet/Web Architecture, IVR CTI Technology, Call Centers, NICE Loggers, Oracle Server Architecture, MS IIS, Business Objects, Cold Fusion Professional, Secure Sidewinder, Visio 2010, Oracle Financials, Lotus Notes, Web Trends Enterprise, VPN, Load Balancing Technology, MS ASP, HTML, COM, DCOM, JDBC, Checkpoint Nokia, Cognos, PowerPlay, Cognos IWR, Microsoft Outlook and Exchange, Symix, Progress, TCP/IP, Client/Server Applications, MS SMS, AutoCAD, Eagle Point Design Suite (formerly know as EDS)

PROFESSIONAL EXPERIENCE:

Confidential, Roseville, MN

Sr. IT Leader, Program Manager

Responsibilities:

• Responsible for the design, implementation and support of Confidential ’s new Bankcard Growth Solution for a large US Bank. This SaaS solution improves lending decisions based on deeper analytic insight and accelerated learning across all stages of acquisitions and originations. The solution consists of an integrated system of proven Confidential applications, such as Precision Marketing Manager and Capstone Decision Accelerator, with a brand-new Analytic Learning Hub that allows for faster strategy improvements in response to market dynamics.
• Implemented many key technology solutions including the company's first real-time interactive marketing-analytics platform and service oriented architecture (SOA) platform. These two initiatives resulted in a new Fortune 100 client engagement and reduced time-to-market, operating costs, and incidents for existing ecommerce products. Clients include Retail, Pharma, and Healthcare.
• Worked with our Biz Applications team to implement Oracle E Business suite R12. This project allowed us to Maintain Oracle product support roadmap for our Enterprise Resource planning system, brought us New Financial accounting capabilities for managing our business globally, and introduces SaaS (web services) capabilities for real-time integrations with 3rd party SaaS vendors as well as improving end user experience and productivity.
• Provide visionary leadership to transform underperforming IT support teams into a multi-discipline group of systems integration teams with responsibility for the company’s entire SaaS and ASP Solutions, resulting in decreased solution time-to-market, increased implementation quality, and a consistent client experience across products.
• Responsible for PCI, HIPAA and SOX compliance
• Continually architect and re-engineer our products to deliver Operational Efficiencies and to reduce infrastructure and support costs
• Oversees the maintenance and testing of disaster recovery plans for our applications
• Designed and Implemented solutions that help healthcare provider business offices improve cash and resource productivity. This solution provides increased visibility and control over outsourced vendors, improving cash collection performance and lowering operating costs while maintaining HIPAA compliance.
• Provide technical leadership for all projects implementing the company's state-of-the-art SaaS, hosted and ASP delivery products.
• Increased product availability and performance of all ecommerce, ASP, and hosted solutions to exceed uptime and performance SLAs, resulting in increased client satisfaction and profits by eliminating SLA violations.
• Recruited new staff comprising 90% of the group and created a culture based on accountability, performance, dedication to purpose, and a commitment to employee development, resulting in a decrease in attrition.
• Combined hands-on training with structured mentoring and coaching programs to ensure all employees’ development goals were met, creating a dramatic expansion of the team's functional capabilities and expertise.
• Manage the implementation and operationalization of multiple product offerings, with primary focus on W2K8/W2012, RHEL 6.x, ASP.NET 3.5, MS SQL 2008/2012, MS BizTalk 2010 technologies, Websphere 7.x and Oracle RAC.
• Analyze, identify, communicate, prioritize, and resolve system level issues for multiple production environments.
• Provide final-tier systems support to external and internal clients by executing incident investigation / resolution / management processes
• Direct the efforts of other technical teams within and outside immediate scope of influence to resolve issues as needed.
• Manage specific projects as assigned.
• Develop and standardize application/systems management processes and procedures

Confidential, Eden Prairie, MN

Director Operations, Infrastructure Architect, Manager Operations, Product Development

Responsibilities:

• Lead and supervise team of 10-15 including Systems Administrators, Systems Architects, Database Administrators, developers and contractors.
• Developed standards, processes and procedures for the operations team where none existed
• Reduced Operational Costs by 25% while customer base grew by 150%
• Implemented process and procedures to bring our application deployment cycle from 36 hours down to 15 hours
• Developed hardware, software, sales capacity planning model and predictor
• Implemented 24 x 7 monitoring and auto alerts where none existed
• Worked with Sales force and customers on developing custom solutions to enhance our applications
• Provided support for hosting environment, applications emergencies and code release requests: 24X7
• Build, configure, monitor and tune servers and infrastructure.
• Implemented comprehensive monitoring, alerting and metric gathering system.
• Lead application code fixes and patches through QA and certification process prior to release.
• Developed Enterprise Release Management for Operations
• Created Enterprise SLA’s and enforced them
• Developed Enterprise Incident and Problem Management for Operations.
• Provide Tier 4 technical support 24 x 7 for Operations Infrastructure including application, web, reporting, and database systems.
• Audit and enforce security, code and procedural standards.
• Act as a liaison to development and other internal groups as needed.
• Responsible for HIPAA and SOX compliance
• Designed and Introduced VMWare and Virtualization as core architectural component
• Work with corporate legal staff to negotiate and implement contracts with customers and vendors
• Led introduction and implementation of SQL server replication

President

Confidential, Burnsville, MN

Responsibilities:

• Architected and Implemented a Distributed Server Environment. Went from MS Small Business Server, which included Window 2000, SQL 2000, Exchange 2000, ISA Server and Shared Fax on a stand-alone server to a multiple server environment on W2K3.
• Architected and implemented Windows 2003 and Exchange 2003
• Responsible for all Enterprise Security Architecture and Policies
• Designed and implemented custom Business applications for our job superintendents using .net and VB 6.0. This application manages our home building process from the field to the office for a seamless construction process
• Coordinated, planned and facilitated an entire office move
• Implemented Wireless Networks in Remote Offices
• Implemented a Hardware firewall and VPN solution to replace ISA Server
• Implemented Microsoft XP Professional on all workstations
• Developed standards, process and procedures in an environment where none existed
• Architected a Microsoft SMS and MOM environment for future operational needs
• Responsible for all voice and data network infrastructure.
• Architecting a VOIP environment

Confidential, Minnetonka, MN

IT Manager, Sr. Project Manager & Technical Architect

Responsibilities:

• Implemented SAN - Confidential
• Implemented and managed SWAT (War Room) processes and team for high severity cross-functional problems
• Managed a co-location arrangement for some external web hosting services - including Web Servers and Database Servers
• Responsible for all Enterprise Security Architecture and Policies for Distributed Systems
• Technical Lead of CSIRT (Computer Security Incident Response Team). Developed Security Policies, Procedures and best practices for IT Operations. Conducted exercises to continually improve our security policies.
• Responsible for Enterprise Architecture for all of Distributed Systems and Storage including Oracle Databases
• Developed Operations Plans for all areas
• Managed 11 - 25 Resources - Unix/Windows/Storage/Web
• Develop Enterprise Email Architecture
• Developed all process and procedures for Distributed Systems and Storage
• Developed Enterprise Incident and Problem Management
• Developed Enterprise Configuration Management
• W2K Architecture and Implementation - Desktop and Server
• Operations Workflow Process and Documentation
• Implemented Production Turnover process
• Developed and implemented Daily Operations Support Team
• Developed Corporate Backup & Recovery Processes and Procedures - Tivoli TSM and IBM tape library’s
• Managed SLA’s and availability
• Managed Disaster Recovery Processes, Procedures & Exercises
• Managed the implementation for HP Service Desk, MS SMS 2.0 and MS Operations Management Tools(MOM )including SQL server
• Worked directly with the voice and data teams for Enterprise Architecture planning and during cross functional problems

Confidential, Edina, MN

IT Manager, Consultant

Responsibilities:

• Managed 11 - 25 resources, Developed Stores architecture for Desktop images,
• Developed and implemented all OS packages for the desktops - 10,000 in the enterprise
• Managed desktops for all of Target, created corporate HW standards, evaluated all new technology, performed R&D and prepared executive summaries