SUMMARY:

• An information technology professional leveraging 20+ years of technical and functional analysis with knowledge of the SDLC process to significantly increase revenue and improve perational efficiency.
• Progressive and diverse experience with custom implementations, project management and business analysis through effective communication, planning, and problem solving strategies.
• Expert in understanding technology with focus on delivering business solutions.
• I am extremely analytical and detail oriented and have an advanced technical background.
• I have worked in multiple areas of IT for large scale global organizations and able to manage multiple assignments within timelines and quality expectations to meet critical milestones.

CORE COMPETENCIES:

• AGILE & Waterfall
• Integration Management
• Project Coordination
• Process Analysis & Improvement
• Client Relationship Mgmt
• Data Manipulation and Interpretation
• Technical Support
• Process Flow & GAP Analysis
• Security Analysis

TECHNICAL PROFICIENCIES:

Databases: Microsoft SQL Server 8.0, UNIX, Oracle 11g

Productivity Tools : JIRA, SCRUM, User Stories, Use Cases, SharePoint , MS Project , Mecury Quality Center, SDLC, Visio, Snag - It, FTP , iRise, ITIL, HTML, MS Office

Industries: Financial Services, Healthcare, Pharmaceutical, Hospitality, Manufacturing, Telecommunications

PROFESSIONAL EXPERIENCE:

Project Manager/Business Analyst

Confidential, Houston, TX

Responsibilities:

• Effectively serve dual roles as PM and business analyst for multiple engagements with responsibility to lead external stakeholders to capture data configuration, interface specifications and Estatement/print strategy requirements. Consult with compliance to define a solution that minimizes regulatory risk and creates an effectual user experience.
• Facilitate requirements traceability and client testing through the project lifecycle. Lead and guide the client through the user acceptance test phase. Triage and perform root-cause analysis of defects. Perform data mapping activities to include identifying data relationships, data conversion, logical data model and validation of data through SQL. Conduct formal project turnover to post-production support.
• Facilitate weekly meetings and develop project schedules while adhering to due dates checklists, resource allocation and time frames. Developed a best practice guide used for process improvement (ITIL)which my department applied to requirements gathering and communication between Confidential and the financial institutions. Manage project tasks in JIRA with project documentation in SVN.
• Collaborate with Quality Assurance to define QA test plan as well as system integration test cases reviewing results for positive and negative test scenarios. Developed technical BA test plans which provided improvement to implementations, reduced call center intervention and increased application usability.
• Maintain detailed issues tracking and action items list. Ensure business rules, user requirements and issues are being addressed while controlling scope. Use process flow diagrams and process mapping to understand business needs.
• Be a SME of the product's solution functionality, including related business impacts to operations and back office groups. Drive out gaps, make recommendations and define new requirements and related risks based on technical constraints. Successfully identified areas of improvement on bank statement which increased client's satisfaction of pr oduct.
• Manage testing of data files and perform data and check image analysis/validation to ensure successful integration with banking system and during bank conversions. Was insightful in determining special logic to address a client's business rule which was mandatory to the completion of the implementation.
• Lead client training and core demonstrations of correct use of company systems. Interview BA candidates and mentor new hires through the onboarding process.

Business Analyst Consultant

Confidential, Atlanta, GA

Responsibilities:

• Develop a migration plan, and performed security/data analysis for sales force applications to a new platform which involved detailed analysis of over 300 assets including web-based apps, 3rd party apps, reports and forms. Integrated a hotel web application by aligning the functionality and design to the existing hotel portal. Played a key role in the successful analysis and implementation of a high profile enterprise brand standards application. Ensured all security layers were identified and classification requirements were captured.
• Work with internal stakeholders to prioritize features and high profile maintenance items for release planning based on business value. Successfully lead release planning and sprint planning sessions which improved operational efficiency. Manage the product backlog and prioritize user stories for each sprint.
• Work with PM to initiate project definition to establish high level scope and deliverables. Elicit, analyze and define business and detailed functional requirements via JAD sessions, wireframing, documentation review, interface analysis, task and workflow analysis, brainstorming, and interviews with SME's and internal stakeholders.
• Drive and manage requirement/system specification walkthroughs of functionality with development, QA, and clients via issue resolution discussions. Create the following requirements components: Functional specification document, User Stories, Acceptance Criteria, Sprint Summary Documents and Business Scenarios
• Identify technical requirements and create technical specifications. Use Excel to perform analysis and manipulation of data. Act as a liaison between developers and users to prioritize and resolve production support issues.
• Facilitated and coordinated user acceptance testing. Utilize Quality Center to validate test scripts and test results. Develop and review test scripts and acceptance criteria. Perform regression and system integration testing. Utilize Powerpoint to present and lead training and core demonstrations of applications/enhancements to internal and external stakeholders.
• Liaison with cross-functional teams at different levels to analyze and document the as-is and to-be BMPNs through use of process modeling and design workshops. Develop process documentation to include flow diagrams, process mapping and swimlanes using Visio. Identify security and regulatory requirements ensuring appropriate user authentication and all state/federal codes are met.
• Manage the development and delivery of change management requests for all deployment into production. Monitor project progress, review project deliverables for accuracy and apprise management of issues affecting project status.

Business Analyst

Confidential, Miami, FL

Responsibilities:

• Worked with physicians, case workers, stakeholders, and IT personnel to assess and develop best practice models. Analyzed existing practice workflow. Create process modeling artifacts to include process flowcharts, activity diagrams, workflow models. Utilized Visio and other tools for development.
• Conducted JAD sessions and observation based patient analysis to develop business and functional requirements. Led initiatives to integrate various project components including architecture, network, security and third party vendors to deliver complete IT solutions. Performed gap analysis between existing processes and system functionality and recommend solutions.
• Formulated a quality enhancement plan analyzing organizational surveys, aggregate data and business trends to improve quality and patient safety as required by State regulatory standards. Utilized Excel to review data routinely and conduct root cause analysis of identified issues as needed which achieved increased quality, efficiency, and customer service.
• Used SQL queries to manage and analyze clinical data in conjunction with process flows, workflows, policies, procedures and operational reports. Reviewed test scripts and conduct baseline testing defining metrics and performance goals.
• Performed risk assessments and conduct internal audits of EMR to ensure compliance. Successfully identified risk patterns, which improved operational efficiency by fostering optimal services.
• Clearly articulated complex concepts and analysis. Presented recommendations in group forums (technical, non-technical) and written documents. Listened and accepted different viewpoints while maintaining objectivity and responding with persuasive counter arguments.

Database Administrator

Confidential

Responsibilities:

• Performed security management, object management, database tuning and performance for multiple large-scale Oracle databases in a high availability 24X7 environment for a global telecommunications provider specializing in voice over IP and nternet management billing systems.
• Build credibility; established rapport by developing SQL queries to efficiently access specific data.
• Ran trace logs and debugged PL/SQL code and triggers as a method of investigation.
• Oracle DBA certified

Implementation Specialist/Product Owner

Confidential, Bedminster, NJ

Responsibilities:

• Provided solutions to healthcare and pharmaceutical industries with concentration on electronic signature usability/storage. Successfully executed 2 major implementations for a 2500-person sales force.
• Transitioned to a product owner role providing direction to team with the product vision on mind.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Responsible for overall product quality acceptance test and certifying functional and technical solutions in diverse and challenging environments delivering high yield results.