SUMMARY:

A successful problem solver providing proven solutions to customers, team members, leadership, and stakeholders through transparency and instruction.

EXPERIENCE:

Finance Project Manager

Confidential

Responsibilities:

• Researched and instructed regulation processes resulting in wasteful spending reductions of $18 million in three months, resulting in no fiduciary investigations.
• Managed and executed $18.2 million per month ($164 million total) in operational and logistical spending for the only Confidential aviation brigade in the Arabian theater, divided between nine nations.
• Implemented cross organizations processes to enable $510,000 in travel execution over nine months.

Expert Project Manager & Process Engineer

Confidential, Conway, AR

Responsibilities:

• Overall Goal: Enable forecasting and reduce escalations. Success after 18 months.
• Interviewed engineers, documented workflows, and implemented process improvements for presales, network engineers, server engineers, and infrastructure architects for process efficiency analysis.
• Mapped and implemented 3 projects including 12 issue types for 6 workgroups into Atlassin Jira and integrated the final products with Confluence project spaces.
• Completed acquisition resulting in a $6.5 million annual revenue boost after an accelerated 90 day implementation project including servers, network, and application development.

Technologies Used: Palo Alto / A10 Firewalls, RedHat Linux, Windows Server, Cisco Nexus Fabric

Tools: Used: Confluence, Jira, ServiceNow, CA Tools (CASD, CMDB, Clarity), SharePoint, SQL

Senior Technology Project Manager

Confidential, Little Rock, AR

Responsibilities:

• Planned, executed, and closed 14 projects in 2013 with a combined budget of $11 million in equipment, 13 resource pools, and various customer engagement managers.
• Routinely negotiated timelines between managers and customers to set priorities within the PMO strategy.
• PMO group received a ‘center of excellence’ award for practices in executing and documenting projects.

Technologies Used: Bit9, SolidCore, Squid Proxy, BlueCoat Proxy, Cisco Nexus Fabric, Windows Server, Solaris, RedHat Linux, Cisco Networking, NetScaler, Juniper Firewalls, CheckPoint Firewalls, SQL

Tools: Used: Microsoft Project, PlanView, EPO Console, Bit9 Console, Oracle Applications, SharePoint

IT Lead (Project Manager, Business Analyst)

Confidential, North Little Rock, AR

Responsibilities:

• Managed a programming team during parallel development projects using Scrum methodologies.
• Managed an IT systems support team for approximately 80 national call - center users.
• Established and expanded a call-center including advanced Cisco phone options and modular workflow solutions, incorporating agile project management with developers, systems analyst, and vendors.
• Organized a single-source solution replacement of enterprise work-flow, and released first candidate in 6 weeks with three developers utilizing the Scrum techniques and customer input.

Technologies Used: .NET Framework and Visual Studio 2010, Cisco IP 7941/7942 Phones, Dell PowerEdge 3250, Windows Vista/7, SQL Server 2008, SQL Server Express 2005/2008

Tools: Used: Microsoft Project Manager & Visio, Issuetrak, SCRUM, QuickBase, Cisco CallManager Pickup/Hunt Group Management Tools, Avaya & Cisco Call-Center IP Phones, Agile PM

Aviation Operations Officer

Confidential

Responsibilities:

• Organized a 24 hou­r shift of 11 Army aviation operations specialists for a year in a hostile environment.
• Sustained project management principles in airfield improvement and inspection projects.
• Structured two local events with local music schools to participate in joint projects with Army Soldiers.
• Analyzed and modified workflow processes to reduce required man-hours by 15%, resulting in 3000 accident-free flight hours.

Tools: Used: Microsoft Project Manager, Microsoft Access, Proprietary management tools, Video Teleconference Equipment, Local Scheduling Tools, Multilingual Operations Tools (English, Albanian, and Serbian)

Project Manager / SR Information Technology Systems Instructor

Confidential, North Little Rock, AR

Responsibilities:

• Implemented military schoolhouse procedures and network infrastructure for hardware and software initialization for a school of 4 classes of 20 students each in 4 months, 3 weeks before deadline.
• Managed 3 instructors for classes of 16 students in subject matter of A+, Net+, security, Cisco networking, Windows XP, tactical communication radios, and tactical internet systems (ABCS).
• Improved advanced content for 32 modules of instruction totaling 112 academic hours over 6 weeks per course cycle. Using advanced Cisco and VMware solutions, created a cost savings of $1900 per student, $30,400 per class.
• Developed, with 6 instructors, a lab room with full networking and systems integration including Windows XP, Windows Server 2003, Cisco 2950 Switches, and Cisco 2911 Routers with CCNP level exercises.

Technologies Used: Dell PowerEdge 6950, VMware ESX/ESXi/Workstation, Cisco 2950 Switches/3950 Routers, Cisco Call Manager, Remote Desktop

Tools: Used: Microsoft Project Manager, Microsoft Publisher, Proprietary Management Tools, Windows XP/Vista/7, Scrum Project Management Methodologies

Project Manager / Information Assurance Security Officer

Confidential, North Little Rock, AR

Responsibilities:

• Spearheaded Tactical Operations Center construction project including furniture, A/V equipment, and automation infrastructure, coordinating with contractors and the State Military Department.
• Coordinated, created, and administered a tactical network of 17 computers for a successful brigade level planning exercise involving 35 staff members.
• Established network and communications during hurricane relief effort in Baton Rouge, LA, establishing a connection between 3 LANs and the WAN.
• Administrating tactical networking equipment interfacing with CISCO series COTS (commercial-off-the-shelf) switches and routers.

Tools: Used: Microsoft Project Manager, Magic Help Desk, Proprietary Contracting Bid Tools, Microsoft Publisher, Various Video Teleconference Equipment

Signal Officer

Confidential, North Little Rock, AR

Responsibilities:

• Eight years as battalion signal staff officer, planning and executed all communications and IT infrastructure exercises and support battalion missions with communication support.
• Professionally developing teams of Soldiers to prepare them for personnel and signal management.
• Developed a signal support packet that is automated and could be supported by minimally trained staff.
• Unit commander time spent of an aviation support battalion with a manning of 178 personnel.