PROFESSIONAL SUMMARY:

• Over 10 years of experience, across multiple industries applying best practices to BPM Business Process Modeling, Business Process Flow, Project Management, ITIL/ ITSM, SDLC
• Point of contact and Responsibility for the Full Project Life Cycle
• Best approaches for meeting deadlines & milestones
• Proficient in taking detailed notes, documenting and articulating information
• Excellent Business writing skills in Use Cases Translation, Functional and Non - Functional requirements as well as process flows into specific, tangible, prioritized system modifications and enhancements; developing BRDs, FRDs and Non FRD, FSDs, Process documentation, workflows
• Highly skilled in creating and converting high level requirement documents to detailed business requirements, assigning based on priority and complexity in a matrixed environment
• Gap Analysis, process modeling, Traceability Matrices
• UAT leading and testing efforts, Test Plans, Test Cases writing, Test Scripts & GUI testing
• JIRA Skilful, user stories writing, acceptance criteria along with Story Mapping & Story Boarding
• Strong experience in Application Design (Prototyping, Screen Mock-Ups, Wireframes, UX-UI design)
• Leading & Managing Teams ( On-Site, Off-Site, Off-Shore & Remote )
• Cross-functional team-player and well-versed in Waterfall, Agile and Hybrid methodologies
• RDBMS experience, Data Mapping, Design & Data Modeling & Normalization, Data Governance
• Experience with IT Disaster Recovery, conducting location risk assessments, Planning Business Continuity and Incident Management initiatives (BCP/DR, ArcherBCP, WebEOC…)
• Flexible, adaptable, Self-Starter, critical thinker and problem solving skills in complex situations
• Conflict resolution, quick learner and comfort with fast paced, Challenging, Dynamic environment
• Detail-oriented, strong Inter-Personal skills and ability to think Out Of The Box

TECHNICAL SKILLS:

• MS Visio, MS Project, Jira, HP ALM SAAS, TFS
• CIEL, SIEBEL, SAARI, SAGE, ERP, CRM, SAP
• Rational Rose, Rational Requisite Pro, Bugzilla
• Cisco Tools for WebEx, Crystal Reports, IIS
• Web Services, Client: Server, Serverless, Cloud
• Powershells, Scripting and Batch Files, Delphi
• Waterfall, Agile, SCRUM, UML, XP, Merise, Hybrid
• Visual studio C++, Java, VB, Python, Cobol, Dbase
• Photoshop, InDesign, After Effects, Creative Cloud
• IAAS, PAAS and SAAS technologies, BI

PROFESSIONAL EXPERIENCE:

Confidential

PM - UX/UI Design Lead

Responsibilities:

• Coordinate daily Scrum Meetings (Agile methodology), Project Planning, Sprint Kick-offs, sprint planning, sprint reviews and sprint retrospectives, Decks & Demos, Reflection meetings, Sprint Reports and Sprint metrics (Work Completed, Work Remaining, Burn Down charts, Velocity, …)
• Backlog grooming and updating the project timelines and scope
• Create graphics, banners, landing pages, websites, wireframes, user interfaces, and comp designs
• Design website layouts and templates for maximum usability, with focus on user experience
• Strong experience in Business and Data analysis for complex data environments , Data Profiling, Data Migration, Data Integration and Metadata Management Services
• Perform usability tests on interface design, ensuring cross-browser compatibility
• Give expert UX/UI design advice on projects and make recommendations to improve website, pages
• Closely follow web trends & best practices for IAAS, PAAS and SAAS Infrastructures & Frameworks
• Provide recommendations for future marketing campaigns based on SEO , SEM, Mobile
• Manage third party accounts including SEO and Linkshare / Doubleclick affiliate networks
• Use Google Adwords , Webmaster Tools, and Hitwise to monitor keyword performance
• Collaborate with other roles as a core member of a software team

Confidential

Sr. Business Systems Analyst/UAT Lead

Responsibilities:

• Created and maintained business deliverables (Requirements, process flows /work flows…), data flows, data mapping, data analysis, UAT plans, test scenarios/ test cases/ scripts / UAT execution
• Identified, communicated & facilitated timely resolution on testing defects & other risks / issues
• Facilitated documenting and communicating changes to the project manager
• Documented business functional, non-functional, and project requirements and assumptions
• Aligned to content of final project document deliverables indicated with sign-off
• Facilitated team discussion, captured action items and follows up until closed
• Monitored tracking of issues and Project Change Requests ( PCRs )
• Led UAT phase , creating final UAT test summary, results tracking: producing & distributing regular reports on UAT outcomes, metrics and statuses, defects management
• Escalated obstacles to the Project Manager in a timely manner
• Presented results of analysis and recommendations to Portfolio/Project Managers
• Established Scorecards and Dashboards with Process Performance Metrics, Targets & Triggers
• Compiled and published artifacts and deliverables required of the Confidential Project Management Methodology founded on CMMI methods as required
• Created ( OOTB , Customization, and Data Migration ) defects reported by the Core Teams and follow ups/ Coordinated with the Vendor on fixes
• Performed Data Governance, SOX/Mar/COSO… compliances against fraud and errors, compliance reporting, Vaulting…

Confidential

Sr. Business Systems Analyst/UAT Lead

Responsibilities:

• Led the documentation process, GAP Analysis ; Test planed, test cased and test scripted development aligned to complex business requirements; Created the screen Mock-ups, UI wireframes, UX-UI Interfaces and all the business process models via MS Visio
• Gathered Business requirements by working with SMEs from the claims department and established the objectives for the project by translating them into functional and technical requirements, Process Documentation …
• Reviewed and updated the patient Database which determines eligibility in the Claim system, Weeding out the errors and inaccuracies in the Claims database where patient’s information would be shown incorrectly which caused misunderstood medical conditions resulting in improper eligibility result once the claim is processed
• Developed a new claims payment system to centralize all claims related transactions
• UAT lead and point of contact for the UAT Testing team of 4
• Led, planed, organized, estimated and executed UAT activities; Provided leadership of UAT Kick Off and progress meetings; Test case execution, End-to-end testing E2E , UAT Progress reporting, defect management, tracking and resolution; Executive level reporting for UAT testing status
• Addressed IT Compliance & IT Security standards and procedures for the HIPAA regulations by Implementing HIPAA and deploying the 5010 upgrade and EDI
• Performed testing of all ICD-10 impacted EDI transactions like 837 by validating the actual X-12 files and the flat file/propriety file for accuracy
• Created, updated and submitted timely, accurate project reports, weekly tier Project Status Reports and posted them on the SharePoint site SPS
• Data Governance for the HIPAA and overall help in the management of the availability, usability, integrity, privacy , security and protection of the data employed in Confidential
• Provided training, coaching, and mentoring to business teams/team members
• Payment Integrity experience: Fight and detect Fraud , Waste and Abuse or any potential FWA
• Assisted facilitating Identification, Recovery and Prevention processes/Rules and workflow, combat and report any fraudulent enrollings, requirements elicitation, staff awareness training…
• Implemented proper retention policies and procedures for electronic information

Confidential

Business Systems Analyst / PMO

Responsibilities:

• Project coordination and lead AGILE practices for the PMO
• Expectations / Assumptions management with the Product Owner PO / Business Owner BO
• Partnered with the Project Manager in developing activities like effort estimation, resource management, issue Risk Analysis , milestone tracking, associated documentation, testing team tasks
• Created Data Mapping Documents, Traceability Matrix
• Documented the Functional Specifications Document FSD via UML using IBM WebSphere & Rational Tools to craft work Flows and UML diagrams
• Retrieved Data using SQL queries (mixed complexity with Table Joints: Inner or Outer)
• Designed and implemented SQL queries for QA testing and reports / Data Validation
• Used the data warehousing and BI tools to ETL into the different repositories, managing the Big Data and retrieving metadata; Data Warehousing, Data mining and Data Marts technologies
• Closely managed and handled Change requests

Confidential

Business Systems Analyst

Responsibilities:

• Documented and communicated short-term project plans to the PMs
• Updated and managed SharePoint site for the entire project
• Documented and re-engineered the Access Management Process
• Identified the IDM ( Authentication, Authorization, Access Control) business needs to comply with industry guidelines and IT Audit regulations / IT Compliance
• Created Project Charter for an improved Firewall with the help of business stakeholders and helped the Project Manager put together a comprehensive Project Plan
• Documented changes made to the existing processes and documented new ones which included the five main components : Network Policy, Advance Authentication mechanism, Packet Filtering and Application Gateways
• Conducted story mapping sessions to prioritize and scope out the Product Backlog Items ( PBI ); finalized workstream assigned sprint tasks by driving the SPRINT sessions (2-week iterations)

Confidential

Business Analyst

Responsibilities:

• Documented the As-Is, generated Visio flows then Broke down processes into sub-processes and created processes mappings
• Held sprint sessions, elaborated on Epics, Themes & Features, daily stand ups to update story boards and create new user stories
• Developed, created and maintained Project Backlog Items ( PBI ), Prioritization & PB grooming
• End-to-End testing of the new system and documented any new requirements to the PBI
• Worked closely with the project manager to maintain and update the project plan, communicate any road blocks and get approval on any change requests

Confidential

Business Analyst

Responsibilities:

• Ran the discovery sessions for requirements gathering
• Developed User Stories, requisite requirements to sustain the integration of the BCP/DRP solution
• Translated the business requirements into functional documentation, Use Cases, interface mock-ups, flowcharts, Process Documentation and data workflows
• Defined the scope and assessed the organization's vulnerability , potential threats and risks assessments in all areas, data integrity and contingency planning: Data Collection
• Supported Continuous Process Improvement