SUMMARY:

To obtain a career utilizing my program management, communication, technical writing, marketing, leadership, business development, creative, and administrative skills.

COMPUTER SKILLS:

Microsoft Office, Microsoft SharePoint, Microsoft Project, Adobe Photoshop, Word Press, Google Analytics

WORK EXPERIENCE:

Confidential, Columbia, MD

Sr. Program Manager

Responsibilities:

• Identified opportunities for growth and performed capture management to position company for successful pursuit
• Managed proposal efforts, provided technical writing, lead and participated in color team reviews, developed win themes, and created price to win strategies
• Obtained excellent Past Performance s from current customers to include in proposal responses
• Provide oversight and strategic direction for a portfolio of contracts across 13 different agencies worth over $30M.
• Directly Manage 3 BPAs providing support to the Confidential . Managed 19 task orders and 144 FTEs in multiple locations across the United States
• Ensure all deliverables are met and meet regularly with customers to discuss staffing, schedule, issues, cost, risk and mitigation strategies
• Provide senior oversight for Department of Transportation BPA providing support services
• Directly manage a team of 4 Corporate Program Managers and 2 Program Analysts
• Develop program management plans
• Develop s and recognition program
• Communicate daily with customers and employees
• Manage and participate in every step of the business development life cycle
• Provide proposal management and technical writing
• Participate in strategic planning and senior leadership meetings
• Provide weekly updates on status of programs directly to CEO

Corporate Program Manager

Confidential

Responsibilities:

• Provide oversight and direction for a portfolio of contracts supporting the Confidential worth over $4M annually
• Directly responsible for over $15M in new contract and task order s
• Directly manage 30+ employees located across the United States
• Develop program management plans
• Communicate daily with customers and employees
• Manage and participate in every step of the business development life cycle
• Provide proposal management and technical writing

Program Analyst

Confidential

Responsibilities:

• Directly Manage Confidential IDIQ Contract providing support services. Managed 11 task orders and 32 FTEs in 7 different locations.
• Ensure all deliverables are met and meet regularly with customers to discuss staffing, schedule, issues, cost, risk and mitigation strategies
• Support Director of Programs in managing portfolio of contracts across company
• Collaborate with and mentor other program analysts
• Communicate daily with customers and employees
• Participate in every step of the business development life cycle
• Provide technical writing and graphic support to proposal efforts
• Provide direct oversight to contracts supporting the Confidential

Manager/ Corporate Secretary

Confidential, Philadelphia, PA

Responsibilities:

• Communicate with the Confidential to obtain and maintain proper licenses
• Design and maintain website and computer d Confidential base
• Obtain financing options for customers
• Perform day to day administrative duties
• Manage sales staff of 6

Server

Confidential, Laurel, MD/ Bala Cynwyd, PA/ Wilmington, DE

Responsibilities:

• Communicate with guest to effectively meet their dining needs
• Suggest and Up - Sale to generate additional income
• Utilize teamwork to ensure satisfaction and repeat customers ed medal for Maintaining 100% Guest Delight

Transaction Services Rep - Lead

Confidential

Responsibilities:

• Passed strict security clearance requirements as mandated by the Federal Government
• Ensure team of transaction service reps met daily goals and deliverables
• Work with Sr. management to determine strategies to improve efficiency
• Responsible for processing rebate claims, using eligibility requirements
• Verify the claim accuracy and eligibility requirements
• Learn different state-wide insurance and registration Trade requirements
• Review suspicious documents and registration Trade requirements
• Work with a proprietary computer system and internet to review and process claims
• Adapt quickly to processes and be comfortable in a very dynamic, rapidly changing environment
• Maintain awareness of product changes and system enhancements; communicate updates in a timely manner
• Reduce errors and ensure strict adherence to audit and control policies with confidential information
• Perform daily controls and checklists

Marketing Manager

Confidential, Brookhaven, PA

Responsibilities:

• Direct market to potential clients through canvassing, event, and telemarketing
• Manage and provide daily to marketing teams of 5 or more people
• Mentor and recruit new employees
• Regularly generated over $100,000 in monthly business
• Set daily objectives and assist in the development of new marketing strategies

Lead Administrative Assistant

Confidential, College Park, MD

Responsibilities:

• Supervise Administrative Assistant staff of 3
• Assist in producing college publications and mailings
• Maintain and update website
• Prepare monthly calendar
• Conduct academic advising for students via email
• Perform general office duties, including copying, filing, answering phones and maintaining multiple d Confidential bases

Copier

Confidential, College Park, MD

Responsibilities:

• Created course packets for university classes
• Copied university forms and documents
• Operated cash register and provided customer service