SUMMARY:

Experienced client - facing Scrum Master serves as a Servant Leader who takes initiative to collaborate cross departmentally and vertically to consistently meet commitments and deliver projects on time, with integrity, within cost/budget, and with the highest levels of quality. Focus is placed on synergy, agile and lean processes, maximizing performance and productivity.

TECHNICAL SKILLS:

• Proficient in Microsoft Project, Word, Excel, PowerPoint, and Outlook. Basic knowledge of Microsoft Access and JIRA
• Knowledge of Learning Management System (LMS), Adobe Acrobat, GoToMeeting/Webinar, WebEx Meeting, SurveyMonkey, and Dropbox.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

PROJECT MANAGER (AGILE) / SCRUM MASTER

Responsibilities:

• Translated company vision into strategies by utilizing Scrum Framework and User Stories.
• Communicated agile concepts and benefits to the team and stakeholder.
• Work with stakeholder and scrum team to enhance the organization's culture of transparency, flexibility, and commitment.
• Taught the Owner and Team to adopt an agile mindset, behaviors, choices, and tools.
• Coach and lead a team, as well as the organization, by using user stories, agile/scrum practices and values while also meeting delivery commitment.
• Develop processes that introduced agile thinking in a non-profit environment as a new way of organizing short and long term projects to better serve low-income individuals and families.
• Train owner and team on a working blueprint (template) using a Train-The-Trainer format.
• Facilitate training classes/lectures, recruit guest speakers, and Subject Matter Experts (SME’s) to participate in dynamic knowledge networking sessions.

Confidential, Oklahoma City, OK

MANAGER, MARGIN IMPROVEMENT

Responsibilities:

• Responsible for executing an operating model and training with cloud based reporting for a Point of Sale ( Confidential .) profit/loss margin improvement management program.
• Guided, coached, and educated development teams through story development, iterations, decision making, and retrospectives.
• Provided thought leadership and direction to the operations team in the implementation of the integrated Confidential . technology margin improvement training plan.
• Key developer in the margin improvement integration technology playbook.
• Interfaced directly with clients to assist with day-to-day program execution, risk review, program requirements, and cloud based reporting.
• Oversaw business processes, scheduled and conducted bi-weekly/monthly/quarterly business reviews and I.T. Confidential to assess quantitative progress in margin improvement.
• Used Agile and Waterfall methods, with at times a hybrid of both, to understand and analyze client’s business requirements, provided guidance, and best practices.

CONSULTANT

Confidential

Responsibilities:

• Accountable for leading new-store opening training for new franchise-operated restaurants.
• Oversaw full recruitment and end-to-end hiring processes for new store trainers and trainees.
• Project managed the integration framework, development, and deployment of the Assistant Manager Leadership Certification Program.
• Wrote and assisted in user story break-down and in estimating user stories.
• Mentored teams of trainers across the country, throughout simultaneous projects, leading them to be self-directed with strong accountability, decision making, honesty, and conflict resolution.
• Developed business cases and prepared presentation material and implementations by continuously motivating clients.
• Removed impediments ensuring project timelines were met, and client issues were addressed while adhering to company policy and standards.
• Provided support to the team using a servant leadership style and leading by personifying Scrum and Agile.
• Responsible for planning, evaluating, and ensuring the effectiveness of all new store opening training.

BUSINESS LEADER

Confidential

Responsibilities:

• Responsible for influencing the operations of 250 multi-unit franchised restaurants across East Texas and Louisiana markets.
• Contributed to building an environment where continuous improvement of the development and delivery process is in focus with the goal of delivering outstanding products.
• Crafted functional and non-functional requirement stories for software/framework development.
• Worked with various teams to align department goals with the company’s business strategies and Key Process Indicators (KPI’s).
• Conducted regional business reviews with clients for Risk and Opportunity Management.
• Tracked, documented, and developed reporting for the status of all initiatives and projects.
• Multi-faceted responsibility to ensure end-to-end business experiences, communications, and alignment across functional work-streams throughout the new store development cycle.

CONSULTANT, REGIONAL TRAINER

Confidential

Responsibilities:

• Planned, organized, and directed a wide range of customized training strategies.
• Supported Regional Franchise Business Leaders by understanding the labor market, industry trends, and client issues and perspective.
• Facilitated getting the work done, discussions, decision making, and conflict resolution.
• Utilized knowledge networks by gathering groups to facilitate group discussions.
• Guided the reduced cycle time for document rework and editing.
• Formulated and defined scope and objectives based on both end-user’s needs and a thorough understanding of business systems, applications, and industry requirements.
• Helped monitor new and test product rollouts across the region.
• Improved internal processes, methodologies, frameworks and on-going retention/satisfaction of client base.

CONSULTANT, TRAINING SPECIALIST

Confidential

Responsibilities:

• Strong presentation and facilitation skills, coaching and mentorship experience on several engagements/workshops.
• Focused on change management planning, leadership development, and delivered presentations.
• Achieved self-organization and accountability.
• Helped teams and organizations asses the overall health of their practices and culture.