SUMMARY:

• I have been managing projects for nineteen years, the last eleven of which have been on government contracts. I am a skilled utility player with expertise in all aspects of project management from proposal to close - out, moving seamlessly between multiple contracts.
• For five years, I managed Confidential ’s Program Management Office (PMO) for the Confidential Transformation Twenty-One Total Technology (T4) contract.
• Most recently, I joined Confidential ’s Enterprise Project Management Office and utilize my management skills over a wider scope of programs and tasks.

COMPUTER SKILLS:

Microsoft Office: Word, Excel, PowerPoint, Project, and Outlook; SharePoint; Deltek; Unanet

EXPERIENCE:

Confidential

Responsibilities:

• Provide headquarters and back office assistance for the DCOE and DHCC contracts and act as on-site troubleshooter for the Project Manager.
• Support Cyber Intel/Enterprise Services Division Manager with administration of multiple contracts in her portfolio including review and submission of invoices, expense reports, and purchase requests; collaborating with accounts payable, accounts receivable, and program control to track budget and identify funding issues; facilitate recruiting, on-boarding, off-boarding, and contractual tasks; review and approve timesheets as required; and provide oversight on ISO-required activities such as scheduling program reviews and collecting client assessments.
• Provide administrative support and act as chief point of contact for Cyber Intel/Enterprise Services Project Managers on all headquarters processes, requirements, and troubleshooting requests.
• Support the Agile Software Development Division Manager with monthly invoicing, status meeting scheduling, and other contract management or administrative tasks including the submission of deliverables. Provide back office assistance and troubleshooting as required.
• Manage administration of the VA T4 IDIQ base contract and provide assistance or information on Task Orders as required.
• Consolidate, review, and submit 40+ deliverables each month for T4 IDIQ base contract.
• Provide backup coverage for T4NG IDIQ request for information (RFI) and request for proposal (RFP) alerts.
• Document and disseminate standard operating procedures including on-boarding, off-boarding, and expense reimbursement.
• Manage and/or support task order, contract, or internal kickoff, transition, and closeout activities and ensure ISO compliance throughout project’s lifecycle.
• Troubleshoot issues or tackle special requests/projects as assigned such as cleaning up backlog of un-invoiced expense reports, providing daily updates on specific recruiting efforts, or working with IT to create a new team SharePoint site.

Deputy Program Manager

Confidential

Responsibilities:

• Manage administration of the base IDIQ contract and all Task Orders under T4.
• Assist the General Manager, Division Managers, and Project Managers to develop deliverables and project plans, reconcile issues with the client, and implement standard operating procedures for both the overarching contract and separate Task Orders.
• Compile, track, and/or submit 50+ contractually required reporting deliverables every month, plus annual and ad hoc deliverables.
• Review and submit numerous T4 proposals, ensuring compliance to customer requirements.
• Track and facilitate additional IDIQ contracts as needed.
• Create Project Management Plans, Communications Plans, Risk Plans, and New Project Checklists for actual and potential Task Orders or contracts.
• Document multiple Program Support Office policies and procedures, including the Work Order Authorization process.
• Maintain multiple SharePoint sites, portals, archives, and tools while facilitating communications across Business Units, Task Order PMs, and Teaming Partners.
• Maintain communications with all teaming partners and provide T4 SOP, Accounting, and Billing/Invoicing training and instructional guides.
• Strategize on future approaches to winning and keeping new work.
• Act as an advocate to current project managers, identify opportunities for resource-sharing, and work with management to resolve personnel issues.

PMO Customer Services Manager

Confidential

Responsibilities:

• Produced documentation as required including, but not limited to, Statements of Work, Pricing Quotes, Purchase/Task Orders, Status Reports, Processes and Procedures, Team and Client Communications.
• Produced and submitted 100+ page client invoice every month (average monthly invoice generated $1.3 million.)
• Tracked labor and other direct costs, burn rates, and remaining funds at contract, task order, subcontractor, and labor category levels.
• Produced and submitted 3 additional, highly detailed, financial reports every month and provided financial data to PMO for analysis.
• Reviewed and approved vendor and subcontractor invoices.
• Handled all in-processing, out-processing, and Confidential security procedures for staff.
• Reviewed, corrected, and approved multiple-charge code timesheets for 85+ staff.
• Worked with accounting to provide charge codes and labor category changes to staff.
• Managed and archived documentation.
• Provided oversight for Hardware/Software (HW/SW) maintenance support including running pricing queries, cost estimates, and monthly HW/SW reports.
• Worked with HW/SW Maintenance Specialist and PMO to provide cost estimates and annual funding requests to client.
• Project and Staff management as required.

Project Manager

Confidential

Responsibilities:

• Assigned and tracked projects for 13-person software requirements development team.
• Acted as liaison and interpreter between developers, customers, and requirements team.
• Managed team resources including, but not limited to, recruiting, out-processing, training, and timesheet management.
• Developed interactive training programs and taught classes both online and on-site.
• Supervised staff and reported directly to client.

Communications Specialist

Confidential

Responsibilities:

• Created an integrated, multimedia, communications strategy for new Confidential move information campaign
• Delivered key messages to targeted audience through professional-grade videos, slide shows, website design, and print pieces.
• Wrote, edited, and disseminated internal communications documentation including, but not limited to, briefings, PowerPoint presentations, and support materials for the project team, the Chief Information Officer (CIO), the CIO Council, and other Confidential entities.
• Developed and manned Confidential move triage desk to provide customers with immediate IT and relocation assistance during the move period.

Confidential

Project Manager and Managing Editor

Responsibilities:

• Provided editorial direction and oversight for all projects assigned to the Clinical Education team.
• Ensured all content was accurate; appropriate for the audience; adhered to the applicable medical, legal, regulatory, and educational guidelines; effectively communicated the client’s strategic objections; and was delivered on time and within budget.
• Coordinated multimedia educational projects from beginning to end including strategic planning, staff and expert recruiting, content development, writing assignments, video shoots, editing, adjunct material development, and live satellite broadcasts.
• Supervised both permanent and freelance staffing.
• Developed continuing medical education materials including, but not limited to, syllabi, peer-reviewed articles, interactive websites, live television broadcasts, CD-ROMs, DVDs, booklets, and marketing print pieces.
• Key player in establishing the Potomac Center for Medical Education, a CME-accrediting subsidiary of Confidential, and gaining official recognition as a CME provider from the Accreditation Council for Continuing Medical Education.

Confidential

Proposal Writer

Responsibilities:

• Wrote, edited and proofed all proposals.
• Responded to government and educational RFPs.
• Conducted customer interviews and wrote articles.
• Developed content for company website.

Confidential

Production Coordinator

Responsibilities:

• Supervised all aspects of the video and multimedia department.
• Produced, wrote, and edited corporate videos, CD-ROMs, and other interactive projects.
• Scheduled and hired videographers, transcribers, and editors.
• Chief client liaison.

Confidential

Customer Service Representative

Responsibilities:

• Handled advanced phone system and all aspects of customer service
• Duties included mail, promotional campaigns, accounting, and problem solving for clients