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Project Manager Resume

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SUMMARY:

  • Strong technical and managerial skills
  • Solving complex problems systematically
  • Leveraging technology to provide automation
  • Engaging training and excellent documentation
  • System development life cycle in health settings
  • Extensive technical support experience
  • Driving technical projects to resolution
  • Successfully prioritizing multiple projects
  • Electronic health records and analytics
  • Effective Healthcare IT operations

PROFESSIONAL EXPERIENCE­:

PROJECT MANAGER

Confidential

Responsibilities:

  • Allscripts Confidential is a local and cloud - based ambulatory electronic health record
  • Manage numerous Pro Confidential regulatory projects and their budgets
  • Projects include implementation of PQRS, MU and MIPS reporting tools
  • Recognized as a subject matter expert in CMS regulatory requirements

Environment: Oracle, Clarity, Sales Force Dot Com (SFDC), Allscripts Pro Confidential, SharePoint

SUPPORT SPECIALIST

Confidential

Responsibilities:

  • Confidential is a radiological imaging industry leader
  • Provide support to clinicians and IT professionals on PACS software
  • Formulate custom data backup implementations

TECHNOLOGY MANAGER

Confidential

Responsibilities:

  • Confidential is an automated, cloud-based, clinical trial payment platform
  • New release management: UAT coordination, bug/enhancement validation
  • Custom ad hoc Microsoft SQL reporting, based on internal and client need
  • Improve processes: incident resolution and incident prioritization/severity
  • Troubleshoot and problem solve in the user interface and system database
  • Communication liaison between development and operations
  • Metrics reporting and data visualization using SQL, Excel, and PowerPoint

Environment: Microsoft SQL, Jira, Excel, XML, ClinPay, SharePoint, EDC & IVR data

Confidential

TECHNICAL SUPPORT ANALYST

Responsibilities:

  • Provide second tier technical support to doctors, nurses, and IT staff
  • Edit read/write Microsoft SQL stored procedures to execute data fixes
  • Read and write HL7 code for ICD-9 and ICD-10 incident resolution
  • Troubleshoot and problem solve in the user interface and system database

Environment: Microsoft SQL, Sales Force Dot Com (SFDC), Allscripts Pro Confidential, XML, HL7

Confidential

TECHNOLOGY ASSISTANT

Responsibilities:

  • Manage and merge patient records in Allscripts PM and ProEHR
  • Client-facing technical support for Allscripts Patient Portal
  • Allscripts ProEHR, PM, and Allscripts Patient Portal ( Confidential )

SYSTEM IMPLEMENTATION SITE MANAGER

Confidential, Wilimington, DE

Responsibilities:

  • Communicate the status of bugs between staff, trainers, and analysts
  • Management’s eyes on the ground, culminating with a successful go-live

REFERENCE AND INSTRUCTION LIBRARIAN

Confidential

Responsibilities:

  • Faculty member, successfully managing multiple projects simultaneously
  • Teach all research training sessions (100/year)
  • Design Learning Commons ($15,000 project) for learning and technology
  • Communicate complex, technical, skills and systems to non-technical users
  • Encourage excellent research in students by leveraging innovative tech

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