PROFESSIONAL SUMMARY:

• A delivery focused Senior Technical Manager with over 18 years of extensive experience in IT Solution Delivery on multiple platforms.
• Expertise in delivering solutions in multiple domains like Banking & Finance, Communications, Health Care and Travel business domains.
• Successfully lead and delivered geographically dispersed multimillion, multi - vendor projects and programs on Waterfall and Agile methodologies.
• Successfully managed multimillion portfolios. Proficiency in leading multiple compliance projects.

• Strong experience in managing & delivering Loyalty compliance projects which have direct impact to the end customers or financial exposure to Amex.
• Managed large scale high risk, technology based business projects and programs, business architect using Scrum, SAFE (Scaled Agile Framework), end-to-end delivery management in applications & infrastructure.
• Capable of providing ideas to solve problem and transform the ideas into working solution of the problem.
• Successfully Led the effort of transforming Waterfall projects to agile projects, this increased the efficiency of the deliverables.
• Created metrics driven dashboards that gave tactical insight (delivery progress, financial burn-rate, risks and issues in the portfolio and return on investment) to project details in the program.
• Diverse technology experience including: Big Data, Amazon Web Service (AWS), Content Management, IBM Mainframe, J2EE, SOA, Kafka,microservices and Infrastructure uplift projects.
• Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences.
• Insightful experience in Delivery / Project Management activities including project scoping, estimation, planning, risk management, finalization of technical / functional specifications.
• Vendor Management; manage all external vendor relations, integrating programs globally and across business units.
• Thrives in fast-paced environments managing cross-functional teams where high levels of results and customer satisfaction are at stake and achieved.
• Expertise in handling multiple stake holders and bring every one into synergy.

CORE COMPETENCIES:

• Product Development Life Cycle (PDLC) Oversight
• Risk Mitigation and Management
• JIRA
• Strategic Planning and Implementation
• Project/Program Management
• Kafka
• Agile-Scrum
• Java/J2EE
• Compliances Office
• Stake Holder Management
• Archer
• Governance
• Clarity
• Migration
• Process improvement

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Sr. Technical Program Manager

Technical Environment: Microservices, Kafka, Java/J2EE, spring. Mainframe, MongoDB.

Responsibilities:

• Technical Program Manager of multimillion dollar regulatory & compliance Loyalty program.
• Provide direct and ongoing leadership for a team of technical project managers who manage individual projects.
• Engaging and managing cross functional team (Engineering, Remediation, and QA) together to manage the Loyalty compliance program.
• Working with product team to make sure the adequate preventive and monitoring controls are in place for the gaps identified and lessons learned are passed across new features and sub products.
• Driving the Root Cause Analysis to identify the harm scenario and implement adequate preventive controls
• Recognize areas for internal improvement process and development plans for implementation plan and controls ensuring business unit compliance with corporate and regulatory standards.
• Engaging multiple stake holders like Operational Excellence, Compliance, business so that the compliance projects are aligned to business strategy.
• Implement Agile methodology across the Business response team (remediation) team and report the success story and lesson learned to executive management
• Planning and documentation of all milestones (Stop Customer Impact ( Confidential ), Remediation, Control and Enhancement ( Confidential & Confidential ), Closure and QA) that span across 240 days.
• Prepare check files, drafting letters for customer communication, publishing articles for Customer Care Professional communication.
• Defining and improvising intake process and scoring model for corrective action projects.
• Identifying the need for automation - lead the team to develop tech based tool to pull the remediation report that are required for financial reporting.
• Acting as product owner for Business Response Team(BRT) and help in maintaining the back log prioritization, user story acceptance, sprint planning, sprint retrospective,

Confidential, Phoenix AZ

Scrum Master and Solution Delivery Manager

Technical Environment: Microservices, Bigdata-Hadoop, AWS,Java/J2EE,Spring.Mainframe.

Responsibilities:

• Managing end to end development of Travel Card data matching algorithm using Big Data with Hadoop implementation.
• Responsible for managing Amazon Web Service (AWS) cloud development, hosting and implementation tasks for the entire program.
• Communicate project progress, issues and obstacles to the Product Owner and management.
• Facilitate and organizing scrum ceremonies.
• Monitored team’s velocity and provided feedback to the team and the Product Owner for improving the estimation and realistic goals.
• Rally updates and making sure it is up-to-date for PI planning.
• Managing risks and issues in the project with corrective mitigation plan.
• Coordinating and managing dependencies with various teams like (Dashboard, Data Ingestion, UX).
• Preparing and maintaining Cost plan, Risk plan and Release plan
• Helping the team to overcome impediments by resolving dependencies, reaching out to right people for help etc.

Confidential, Holmdel, NJ

Technical Project Manager

Technical Environment:, Java/J2EE,SOA,MQ,

Responsibilities:

• Plan and monitor projects are delivered on time, within scope and within budget.
• Ensure the logical and systematic conversation of customer or project requirements into total system solutions that adhere to technical, schedule and cost constraints.
• Develop project plans involving all relevant stake holders and ensuring technical feasibility.
• Perform risk management to manage project risks.
• Translate customer requirements into system-level designs, solutions and specifications.
• Planning releases, install work and Emergency Change Request ( Confidential )
• Facilitating with cross function teams to achieve project deadlines.
• Solutioning, managing and fixing production defects.
• Monitor and report of actual hours worked on the project compared to monthly forecast and monthly variance reports.