SUMMARY:

• Program Manager/Principal Consultant/Senior Tech Architect role with 20+ years of Information Technology (IT) experience in managing & leading medium to large transformation and on - going maintenance programs with key emphasis on stakeholder, vendor and program management.
• Possess functional and technical expertise in Oracle-PeopleSoft ERP - CRM, HCM and FSCM domain across multiple industries - Banking and Financial Institutions, Manufacturing, Consulting and Information services etc.
• Expertise in Integration of ERP system to other systems using Web Services, Asynchronous messaging over MQ and File Transfers.

TECHNICAL SKILLS:

Oracle PeopleSoft: PeopleSoft CRM 8.x/9.x (Support, Marketing, Sales, Order Capture, Helpdesk for HCM), PeopleSoft HCM (Core HR, Base Benefits), FSCM (Inventory Management, Accounts Payable, General Ledger, Asset Management, Purchasing, eProcurement, Services Procurement, Project Costing) People Tools 8.4x/8.5x (People Code, App Classes, Component Interfaces, Web Services, Application Engine, Integration Broker, Configurable Searches, Active Analytics Framework, Upgrade Change Control, Query Manager, Crystal Reports, BI Publisher)

Oracle Siebel: Siebel CRM 8.x, Siebel EAI/EIM, Workflow, Web Services, BC, BO, IO etc.

WORK EXPERIENCE:

Program Manager

Confidential, San Francisco, CA

Responsibilities:

• Presently working as Infosys Program Manager for client Confidential , San Francisco in the capacity of managing their Digital Channels Technology (DCT) - Customer Contact Management ( Confidential ) platform inclusive of Development, QA and Infrastructure teams.
• Responsible for end-2-end delivery and management of Confidential platform inclusive of projects, enhancements, CRs, MRs and support.
• Complete SDLC follow-up including of sizing and prioritization of projects/enhancement requests, budget forecasting, roadmap updates, BRD/FSD (requirements and functional specs) creation/approval, peer unit testing, code reviews, coordinate with QA/LOB on UAT planning/execution/approval, deployment planning/execution and production support.
• Work involves building credibility, establish rapport, and maintain communication with stakeholders at multiple levels. Discuss business process implementation/design to help meet business growth plans, stay competitive in the market and be legal/compliant on US policies.
• Work also includes direct communication channel on frequent basis with LOB managers and end users of the system to ensure extremely high customer satisfaction level.
• Confidential platform is built on Oracle PeopleSoft CRM 9.2 and currently on People Tools 8.56.x
• Confidential has multiple integration points to 20+ systems and as platform ownership responsible for coordinating enhancements on existing integration and creating new integration points inclusive of new systems. Thus communication/coordination across multiple Product Managers/Program Managers/ SMEs for developing an end-2-end system process or automation.
• Responsible for multiple automation and new track programs being executed in parallel with always ensuring on-time and quality delivery.
• Oracle PeopleSoft CRM 9.2 (Support), People Tools 8.53/8.56 (People Code, App Classes, Component Interfaces, Web Services, Application Engine, Integration Broker, Configurable Searches, Active Analytics Framework)

Program Manager

Confidential

Responsibilities:

• Responsible for delivery & project staffing needs of Confidential in area of Oracle PeopleSoft HCM and Oracle Financials EBS.
• Work includes closely collaborating with multiple stake holders in Confidential on their program pipeline, delivery and staffing plan and helping staff appropriate people from Infosys.
• Management of team working for Confidential account in above areas at client site in Gurgaon/Bangalore/Chennai and Infosys DCs across India.
• Team Size - 100+ Infosys-Oracle Functional/Technical resources.

Program Manager

Confidential, Los Angeles, CA

Responsibilities:

• Responsible and accountable for execution of Confidential Azteca program in area of Oracle PeopleSoft Financials.
• The role involved extension of Confidential financial system to support Azteca and additional role of end-2-end program management support for the program consisting of multiple teams across logistics, transportation, financials and warranty.
• Managed team size of 5 onsite + 10 offshore and instrumental in addition of a new QA team (3 onsite + 12 offshore) to manage across group end-2-end testing for Azteca program.
• Oracle PeopleSoft Financials, People Tools 8.53 (People Code, App Classes, Component Interfaces, Web Services, Application Engine, Integration Broker)

Program Manager

Confidential, Cupertino, CA

Responsibilities:

• Responsible and accountable for execution of Confidential program in area of Confidential Care based on Oracle PeopleSoft CRM.
• Started the engagement by traveling onsite to Confidential Cupertino office and establishing a team of 3 onsite + 5 offshore to do KT (knowledge transfer) from existing vendor team, showcase credibility in terms of understanding Confidential business rules, technical implementation and creating relationships with stakeholders. The team size post 3 months per the plan based on delivery excellence increased to 40 FTE.
• Multiple projects executed for Confidential Care program all within time and quality.
• Oracle PeopleSoft CRM 9.2 (Support), People Tools 8.53 (People Code, App Classes, Component Interfaces, Web Services, Application Engine, Integration Broker)

Program Manager

Confidential

Responsibilities:

• Responsible and accountable for the coordinated management of multiple Confidential locations Canada, Australia, Oman using Oracle PeopleSoft HCM.
• Build credibility, establish rapport, and maintain communication with stakeholders across continents.
• Engagement started with support of Confidential Canada HCM implementation and extended to implementation and support of Confidential Australia and Oman.
• Managed 50+ resources inclusive of PS HCM Functional, PS HCM Technical, Mainframe, QA team.
• Managed multiple onsite teams (Canada, Australia, Oman) and offshore teams based out of multiple locations in India (Bangalore, Pune, Hyderabad, Chandigarh) with an excellent delivery track record in terms of client appreciations for on-time delivery and quality.
• Oracle PeopleSoft HCM, People Tools 8.53 (People Code, App Classes, Component Interfaces, Web Services, Application Engine, Integration Broker)

Project Consultant

Confidential

Responsibilities:

• Responsible for providing consultancy and training to Oracle clients on PeopleSoft ERP implementations & integrations.
• Clientele consultancy provided included Verizon Wireless, Standard Charted Bank, HPCL etc.

Project Manager

Confidential

Responsibilities:

• Served as project manager to implement client sales and marketing solutions.
• Planning B2B Commerce implementation and enhancements with the clients.
• Responsible for cost and schedule management, risk/issue management, change management and communication management
• Managed 8 to 10 technical resources.
• IT Technology area included Oracle PeopleSoft CRM and Oracle Financials.
• Clientele included Red Hat, Lenovo, Symantec
• Oracle PeopleSoft CRM 9.0 (Sales), People Tools 8.51 (People Code, App Classes, Component Interfaces, Web Services, Application Engine, Integration Broker)

Project Manager

Confidential

Responsibilities:

• Established Project Management Office (PMO).
• Project-managed large-scale initiative involving the transition of customer support system.
• Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work. Managed 20 to 25 resources.
• Proactively managed systems implementation, integration and risk via the use of SDLC.
• SDLC includes prioritize enhancement requests, add to pipeline as per roadmap, BRD/FSD (requirements and functional specs creation), coordinate with QA/LOB on UAT planning, execution, approval, SOX compliance documentation/audits and production support.
• IT Technology area included PeopleSoft CRM, PeopleSoft Financials, PeopleSoft Supply Chain Management and Business Object Warehouse Reporting.
• End-2-End PeopleSoft business rules enhancements - Order Management in PS CRM to Order fulfillment in PS SCM (Inventory, quantity on hands, shipping) to payment in PS Financials (Invoice Billing, GL posting).
• People Tools 8.51 (People Code, App Classes, Component Interfaces, Web Services, Application Engine, Integration Broker)

Project Manager/Project Lead

Confidential

Responsibilities:

• Responsible for providing project management to multiple clients of Confidential .
• Managed the first large scale implementation of Customer Support System for Hewlett Packard.
• Developed and managed project plan and ensure meeting deployment target as per the plan.
• Followed Project management best practice in terms of resource and schedule management, risk/issue management and cost management.
• Provided technical leadership to the team members.
• IT Technology area included Vantive CRM & PeopleSoft CRM.
• Clientele included Hewlett Packard (HP), Agilent etc.